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Luther Brookdale Mazda
Brooklyn Center, MN
2,854 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or…
Well, you get the point. As much as we like satisfying customers, we like keeping them even more
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,854 reviews
June 21, 2020
Highly recommend working with Ross Haugen and Jon Sicsik. Two really genuine people and Easy to work with. I had zero issues and they made the process fast, simple, and exciting. Thank you. Two really genuine people and Easy to work with. I had zero issues and they made the process fast, simple, and exciting. Thank you. More
by jimvpleski
June 20, 2020
Chad was awesome, TWICE! The first time we left feeling confident about our purchase. No buyers remorse at all. Three months later. After a freak accident, Chad helped us again. He tried to do everythin confident about our purchase. No buyers remorse at all. Three months later. After a freak accident, Chad helped us again. He tried to do everything he could virtually as I was injured. He even delivered the car to our house! My plates came in and we stopped by and he put them on for us. I would and HAVE recommended Chad following our experience. Thanks Chad!! More
by Andlercrew
Verified CustomerEmployees Worked With
June 16, 2020
Mike was patient, honest, understanding and overall great. I could tell he wanted to make sure I was taken care of and would be happy with my decision. I trusted him. Even my mom, who is normally very great. I could tell he wanted to make sure I was taken care of and would be happy with my decision. I trusted him. Even my mom, who is normally very skeptical in dealership situations— shared she had a good vibe from Mike. If that doesn’t speak volumes, I don’t know what else does. I LOVE my Mazda CX-5 ! Thanks again Mike More
by leaunahauser
Employees Worked With
Other Employees :
The man who helped me with Financing is slipping my mind, and I didn’t see him listed. He was great as well
June 16, 2020
Great , Easy and Informative . Our required service was an airbag recall on our 2010 Mazda CX-9. I just wanted to let every who dealt with my wife and myself ( Bill and Jennie ) w Our required service was an airbag recall on our 2010 Mazda CX-9. I just wanted to let every who dealt with my wife and myself ( Bill and Jennie ) was very polite and knowledgeable about all questions put to them. I really liked the text update as I was able to plan my day and still get information on the progress of our vehicle. I'm sorry but I can not remember the main representative ( lost his card )at the repair center that helped me but he very knowledgeable, good listener, great at his job. Please make sure that he understands that his efforts were greatly appreciated. I have only used the service center but if the sales department is as good as the service I will be back. Thank you. Bill and Jennie Clements More
by buzzard55803
June 15, 2020
pretty good -- salesman very nice Overall average, but salesman was good. Car was certified used, but automatic mechanical milelage for service indicator was not set correctly and t Overall average, but salesman was good. Car was certified used, but automatic mechanical milelage for service indicator was not set correctly and the people that used the radio settings, etc. were not deleted from the computer as well. This should of been set-up before I drove away with car. Here's another suggestion: there should be a dedicated person to go over setting up and going over how to use the car computer and all of the settings like the GPS. Unfortunately, my salesman was too busy to help me. More
by ASJAFFE
June 14, 2020
The staff was amazing and very helpful even during the time of the pandemic which is when I chose to buy. Eric Palmer - salesman was fantastic and walked us though every aspect of the purchase. And 0% hel time of the pandemic which is when I chose to buy. Eric Palmer - salesman was fantastic and walked us though every aspect of the purchase. And 0% helped me Seal the deal. More
by ARLAWILLS
Employees Worked With
Eric Palmer
June 14, 2020
I went in for an oil change, tire rotation, install of roof rack crossbars and a tow hitch. It took Luther 2.5 days to complete at $800. We got half way home which is 30 minutes away and had to turn aro roof rack crossbars and a tow hitch. It took Luther 2.5 days to complete at $800. We got half way home which is 30 minutes away and had to turn around because they wired something wrong when the hitch was installed and we lost sound on the speakers on one side. 1.5 more days to fix and all we got was a sorry from Luther. You would think they would have at least offered a free oil change and tire rotation. More
by daniel.heape2011
June 13, 2020
Jason Hall is very helpful to us frontliners. I'm so grateful with his accommodation. Given a chance I will recommend him to our friends and family. He is very much knowledgeable of the product. grateful with his accommodation. Given a chance I will recommend him to our friends and family. He is very much knowledgeable of the product. More
by RGBAVIERA
Employees Worked With
Jason Hall
June 11, 2020
Cheap shot I thought being a return customer and part of the Luther family, my brother works for them, that there would be no lies and hustles.....boy was I wron I thought being a return customer and part of the Luther family, my brother works for them, that there would be no lies and hustles.....boy was I wrong. Car looked great, but had a knock on start up. Was told it was ok just from sitting, they would change the oil and it would be fine. Horrible so far, it burns massive amounts of oil, about a quart a week, the rear struts were not connected properly had to have it fixed. The bad, found that the remote for locks is "tricky" when its wet out. Then had an honest mechanic look it over well, will need to get brakes completely done. The good, the color is great the seals are ok and very little rust. Seats are clean and the radiator doesnt leak. I am NEVER going to them again and wont recommend them to anyone else!!! More
by MEHUNNICUTT
Employees Worked With
