Back

Luther Brookdale Mazda

Brooklyn Center, MN

4.7
2,854 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or… Well, you get the point. As much as we like satisfying customers, we like keeping them even more
Contact Dealership

4435 68th Ave N Suite A

Brooklyn Center, MN

55429

Directions

By Type

Showing 2,854 reviews

April 05, 2020

It was a very pleasant experience. Marine, the sales executive is very friendly and helpful.She is knowledgeable as well as smart and handled the situation in very beautiful way. More

by reacharnab1987
Recommend Dealer
Yes
Employees Worked With
Marine Finney, Jon Sicsik
Apr 06, 2020 -

Luther Brookdale Mazda responded

Thank you so much for the kind words. We truly appreciate your business. We are glad to have you as part of the Luther Mazda family.

April 05, 2020

Let me tell you, I feel comfortable in just walking in the door. The entire staff is laidback. They are friendly and no pressure. Service advisers are not rushed, personable and again no pressure. Dallas More

by CHET.CONGER
Recommend Dealer
Yes
Employees Worked With
Sean Mahbubani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charley runs a class operation , Kevin Tran, Brandon Cogswell, Paige Pickard
Apr 06, 2020 -

Luther Brookdale Mazda responded

Thank you so much for the great review. We appreciate your business and your loyalty.

April 03, 2020

Pros: New facility People Cons: On-line scheduling Pros: New facility People Cons: On-line scheduling didn’t work which forced me to make an extra trip up there. They patched my tire and 2 d More

by rebeccaskeller
Recommend Dealer
Yes
Employees Worked With
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2020 -

Luther Brookdale Mazda responded

Thank you for sharing your experience. We are so sorry that you ran into problems. We'd like to try and make things right with you. Please call 763-331-7200 and ask to speak to one of our service managers, Mandy or Jen, and they will try to rectify the situation. Again, we are sorry we did not exceed your expectations, but we would appreciate you giving us another opportunity. Thanks.

April 03, 2020

Everything went perfect and I love my new car! Chad went beyond and above what was expected and I couldn't be happier with my choice More

by KRISTIN.LEE41190
Recommend Dealer
Yes
Employees Worked With
Chad Walczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2020 -

Luther Brookdale Mazda responded

Thank you so much. Congratulations on your new car, enjoy. Thanks again.

April 03, 2020

It took a week and a half to fix my car, for issues that should have been checked before selling me the car. Not to mention, it was a single issue that turned into multiple problems that cost me nearly $100 More

by JEFFLEON626
Recommend Dealer
No
Employees Worked With
Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2020 -

Luther Brookdale Mazda responded

We're sorry to hear about your experience. Please call us at 763-331-7200 and ask to speak with either one of the service managers, Mandy or Jen. We'd like to hear more about what happened so we can address your concerns.

April 03, 2020

Oil change and body work Happy with service. I would like to be able to change the television station in the waiting room. Will see if there is a coffee shop to walk to next More

by sueolson0203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t have name
Apr 03, 2020 -

Luther Brookdale Mazda responded

Thanks for your review and your business. No need to go to a coffee shop. Simply ask your service adviser to change the channel, if nobody else is engaged in the program that's already on. We aim to please!

April 02, 2020

The best salesperson I have ever dealt with. I have had a lot of leases and the whole car buying/leasing is always so stressful! Ashlee was so pleasant, high energy, had us test driving within minutes. She h More

by angienelson820
Recommend Dealer
Yes
Employees Worked With
Ashlee Stachowski
Apr 02, 2020 -

Luther Brookdale Mazda responded

Thank you for your kind words. We appreciate your business and your review. We're glad to have you part of the Luther Brookdale Mazda family.

April 01, 2020

Flexible and considerate I broke my ankle in January and needed a car with an automatic transmission. A friend of mine searched online and I decided on one from this dealershi More

by 80sgma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Palmer
Apr 02, 2020 -

Luther Brookdale Mazda responded

Sorry to hear about your ankle. We wish you a speedy recovery. We appreciate your business and your friend's research that led you to us. Thank you!

April 01, 2020

Poor Service , will not repeat business ever and will spread awareness to family and friends. Buyer stay away, you will get scammed. Not worth it. More

by Thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Dietz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Luther Brookdale Mazda responded

We're very sorry to hear about your experience. We are unable to trace your online name to our database. We would like to speak with you and address the issues. Please call the dealership at 763-331-7200 and ask to speak with Adam Kretsch, our General Manager. He would like to speak with you and help rectify your concerns. Our goal is to always exceed our guests' expectations. We hope you will give us an opportunity to do so with you.

April 01, 2020

Great service as usual, were thorough about explaining the work that needed to be done and what it would cost, showed me the worn out parts that needed replacing. More

by jeffrey51clayton
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran, Brandon Cogswell, Russ McMullen
Apr 02, 2020 -

Luther Brookdale Mazda responded

Thank you so much for your loyalty and your great review. We truly appreciate your business.

...
158
...