Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Luther Brookdale Mazda
Brooklyn Center, MN
2,854 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or…
Well, you get the point. As much as we like satisfying customers, we like keeping them even more
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,854 reviews
February 11, 2020
The experience in this time it was Horrible; because it took to much time of my time waiting for a sales person clarified because it was a really bad miscommunication and the sales was so busy took to much time of my time waiting for a sales person clarified because it was a really bad miscommunication and the sales was so busy More
by CYARCOSM05
Verified CustomerEmployees Worked With
February 10, 2020
Everything from start to finish was excellent! Eric Palmer is the best-great knowledge, and really listened and helped me pick the perfect vehicle! Thanks! Palmer is the best-great knowledge, and really listened and helped me pick the perfect vehicle! Thanks! More
by pfranklin5
Employees Worked With
Eric Palmer, Jon Sicsik
February 08, 2020
I can’t wait until my lease is up. I’ve had to buy new tires at 25k miles and I’ve been going to Mazda dealership with all my oil changes and they are able to tell us everything else that needs to be chan tires at 25k miles and I’ve been going to Mazda dealership with all my oil changes and they are able to tell us everything else that needs to be changed but failed to bring up rotating tires. The defrost system is terrible. We have to bring towels with just to wipe down all windows every time we drive. There are other things as well. It was not a great purchase but we are stuck with it for another year. It’s more than just the service, it’s the Mazda in general. More
by MICHAELCAYLOR
Employees Worked With
Kevin Tran
February 07, 2020
Went to the dealership to buy a new car. The staff I talked to and worked with were very friendly and knowledgeable. They helped me find the right vehicle with the best offer. I would gladly do business talked to and worked with were very friendly and knowledgeable. They helped me find the right vehicle with the best offer. I would gladly do business here again in the future! 10/10 More
by stark8918
February 06, 2020
This dealership is wonderful to work with and their sales and service teams always give us the best options and get us the best price. We feel very well informed and treated as part of the Mazda family. and service teams always give us the best options and get us the best price. We feel very well informed and treated as part of the Mazda family. More
by mtmoneybags
January 31, 2020
Great experience, wonderful customer service. Couldn’t be more satisfied with how my purchase was handled. Would highly recommend the dealership and Ross to anyone. more satisfied with how my purchase was handled. Would highly recommend the dealership and Ross to anyone. More
by AFROSEN
Employees Worked With
January 31, 2020
I've been extremely happy with the service your business has been performing on my car. Thanks for all you guys do for me. Looking forward to my next service. has been performing on my car. Thanks for all you guys do for me. Looking forward to my next service. More
by kandbcreations
Employees Worked With
Kevin Tran
January 29, 2020
I was very pleased with my experience here. Ashlee and Jon were very helpful and informative. It was an amazing first experience with Mazda and I'm certainly going to be working with Mazda again in the fu Jon were very helpful and informative. It was an amazing first experience with Mazda and I'm certainly going to be working with Mazda again in the future due to the friendliness, personable workers, and overall professionalism of this dealership. I love Mazda now! More
by Autumn
Employees Worked With
Ashlee Stachowski, Jon Sicsik
January 25, 2020
Poor Customer Service We worked with Eric Palmer on the purchase of our 2019 Mazda CX5. During the test drive we notice tree sap on the car and asked if we could get the ca We worked with Eric Palmer on the purchase of our 2019 Mazda CX5. During the test drive we notice tree sap on the car and asked if we could get the car detailed before purchasing and if they would fix the broken license plate cover on the front of the car. Eric stated he would request this when sending the car over to the service department .He also stated that he would make sure the gas tank was topped off as we had driven 160 miles. The car was washed but there was still tree sap so Eric used rubbing alcohol to try to remove the sap. We noticed halfway home when fueling up (since they failed to top the tank off for us) that they did not repair the broken license plate cover. Eric noticed before we left that they did not top the tank off so he stated "A deal is a deal, I will mail you a gas card" We never received a gas card in the mail so I emailed Eric. He responded stating he sent it certified and would look into it. That was a month ago now and still no gas card! I called to speak to a Manager about our experience and was transferred to the Mangers voice mail. I left my name and number and never received a return call. Luther, you lost a Customer! We will never return or refer you to Family or Friends due to the horrible customer service! More
by larblom
Employees Worked With
Dan Nelson did a good job. , Eric Palmer, Dan Nelson
January 24, 2020
Amazing dealership and service center Top notch service and the new building is awesome. Staff is always friendly and keeps you up to date on any issues or concerns or problems. Top notch service and the new building is awesome. Staff is always friendly and keeps you up to date on any issues or concerns or problems. More
by ZINGER51472
Employees Worked With
Kevin Tran
