Luther Brookdale Toyota

I think Luther did a good job. Trae was a good salesperson who made my experience great. Trae was a good salesperson who made my experience great. More

We have been customers of Luther Toyota since the early nineties. We have bought multiple vehicles and always pleased with the service. nineties. We have bought multiple vehicles and always pleased with the service. More

This was the first time working with Luther Brookdale Toyota. All of the staff was very friendly and the purchase process could not have gone smoother. Toyota. All of the staff was very friendly and the purchase process could not have gone smoother. More

The Service Department is courteous and very efficient! I will use them for maintenance on my Camry as long as they continue to conduct business in this manner. I will use them for maintenance on my Camry as long as they continue to conduct business in this manner. More

We have been purchasing vehicles from Luther Brookdale Toyota since 2004. We are grateful to have Badau as our point of contact in Sales. He always gives us the information needed to make a purchase dec Toyota since 2004. We are grateful to have Badau as our point of contact in Sales. He always gives us the information needed to make a purchase decision. Service Department has always tried to do the best for our family vehicles. More

My relationship with the service dept is over 30 years. Some of the personnel from 30+ years ago are still there. I have a lot of experience upon which to base this comment: they are competent, honest and Some of the personnel from 30+ years ago are still there. I have a lot of experience upon which to base this comment: they are competent, honest and friendly. I now travel 35 miles to come to this service dept...because of trust. More

Mohamed Daud provided me with such smooth, seamless, and superb customer service. From helping me find the right model to helping me close a great deal, Mohamed Daud ensured that my needs as a customer woul superb customer service. From helping me find the right model to helping me close a great deal, Mohamed Daud ensured that my needs as a customer would be prioritized. Would highly recommend to anyone interested in experiencing the quintessential (best) customer experience at a dealership. You will receive nothing less than exceptional and efficient customer service. More

Great experience! Daud Mohamed, was friendly attentive, knowledgeable and very thorough. I honestly can not say enough good things about him. Sincerely, thank you so v Daud Mohamed, was friendly attentive, knowledgeable and very thorough. I honestly can not say enough good things about him. Sincerely, thank you so very much Daud! More

Excellent, extremely fast turnaround on service for my 2021 RAV4. I barely had a chance to finish my cup of coffee and my service was complete and my car ready to go 2021 RAV4. I barely had a chance to finish my cup of coffee and my service was complete and my car ready to go More

I located a used 2018 Porsche Macan Turbo online at Luther Brookdale Toyota listed for $59,995. Their website offered me an option to purchase the vehicle utilizing their much-publicized ‘SmartPath’ vi Luther Brookdale Toyota listed for $59,995. Their website offered me an option to purchase the vehicle utilizing their much-publicized ‘SmartPath’ virtual purchase process. Thus, in good faith I completed the online purchase. As directed by the ‘SmartPath’ process, I called the dealer to finalize the details of the purchase. At that Time the Sales Manager, Tony Arens informed me that they had the wrong price ($59,999) online and the correct price was $62,999. His stated reason for the discrepancy was that “they intended to change the price ”but it was not done.” He also made a statement that I should have known the price was lower than the market price. Aside from being ridiculous that a customer should know their price, his assertion was wrong – my research on the same model & options showed prices from $57k to $64K. If fact, as I write this, that is the still the case. The price of $59,995 was clearly listed on their web site and multiple car sales sites for a minimum of 4 days (when I started shopping for this model) prior to the price-switching on our phone conversation. Even if the SmartPath purchase required a final review, it should not include a price increase from the documented advertised price. Especially as their process clearly states (everywhere) that, “the advertised price will be the price you pay.” I asked the Sales Manager, Tony Arens if he would arrange a call with the GM so that I could ask if they were willing to honor the advertised price that was switched to a higher price at the ‘last minute’ and after my completion of the SmartPath purchase. I know that their leadership was under no legal obligations. However, I trusted that they would not condone price-switching and risk a bad reputation. He did not get back to me. Absolutely, no effort to follow-up or work with me. This is the type of unethical practices that negatively impacts the entire industry, including the many outstanding dealers that I have worked with. This behavior is driving the market quicker to end-to-end online purchasing dealers like Carvana, CarMax, Vroom, etc. (this dealer advertised online purchase capability but obviously they did not have anything close to that). As a career Customer Service professional, I was extremely disappointed by the attitude and response by the Sales Manager, Tony Arens. He stated that my only recourse (other than paying an additional $3K) was to shop somewhere else. Never in my career have I made that statement to a customer. My approach has always been to resolve issues so that both parties can maintain a long-term relationship. My only expectation was for ethical sales practices and a respectful customer experience. I was afforded neither. Here are some statement copied directly from the Luther Brookdale Toyota wed site: From the dealership or from the couch “SmartPath lets you do as much online (or as little) as you like. Unlike some other outdated car shopping sites, we show you all the actual inventory on the dealer’s lot, with current pricing, so you’ll never miss out on a great deal.” Best prices. No surprises. “With SmartPath, you can unlock available savings so the estimate you see online is what you’ll pay at the dealership. Before you even contact us, our payment calculator will show you a line-by-line estimate of your purchase to make sure you’re happy with it.” More