Luther Brookdale Toyota

If you want to be made feel like a criminal go here and try to purchase a car with cash. Guy says “you don’t know how many times we seen that scam before…we have 25 cars stolen a month “ (with zero eye con try to purchase a car with cash. Guy says “you don’t know how many times we seen that scam before…we have 25 cars stolen a month “ (with zero eye contact)… like wow. What an absolute joke of a CSR. Terrible Rudy Luther experience Let me teach you a “smart” way to improve. Pro tips*****First of all if someone is paying cash and tells you they have “zero” credit, don’t tell them to drive 40 minutes away to get their checkbook, if you can’t take a check from someone who has zero credit. Simply listen to what they already told you and have them get a cashiers check in the first place. You folks sent me home to get my trade in and check book.. by the time I got back it was 5:09pm. I told you that no banks were open but you assured me that the drive thru down the street was open. Not only was it not open, but they didn’t even have a drive through in the first place. Then after I jumped through all these hoops they decide to tell me the narrative about stolen cars and scams. Hilarious because the CSR obviously didn’t know that I had just brought the car back after an extended test drive. Not a very good car thief… bringing the car back after it was already in my garage an hour earlier. *You should have asked for a cashiers check when you were told about the credit situation and cash payment *you should verify that a bank is open and that it exists, before sending a customer there *make eye contact and don’t mutter passive aggressively *and never bring up things like theft and scams in this context. It can feel like accusations. DO BETTER Robert the CSR!!! More

The whole process was fairly efficient and everyone I worked with was very helpful and polite. worked with was very helpful and polite. More

Tim Olson was courteous, professional, knowledgeable. He was timely and attentive. Difficult reaching the 15 word minimum He was timely and attentive. Difficult reaching the 15 word minimum More

Great service and communication from beginning to end. Took time to understand what I was looking for and went out of his way to help me find what I was needed. Took time to understand what I was looking for and went out of his way to help me find what I was needed. More

Tom made the car buying experience so enjoyable! ! He took the time to listen to my needs and found me the perfect vehicle! Will be a return customer!! ! He took the time to listen to my needs and found me the perfect vehicle! Will be a return customer!! More

Nolan Monke worked closely with me to find the car that should work best for me. should work best for me. More

My experience was very good. The ppl I dealt with were the most helpful o all the places I went The ppl I dealt with were the most helpful o all the places I went More

Please advise/remind customers that when service is completed, we will be notified by phone message. I sat in the waiting area for an extra hour before I realized my car was ready. While sitting ther completed, we will be notified by phone message. I sat in the waiting area for an extra hour before I realized my car was ready. While sitting there, employees regularly walked through the area announcing a customer's name so I was waiting for my name to be called. Nice waiting area and delicious lattes...but still, would have preferred to have been on my way home! More

Tre Vega was my sales agent. I am a 100 percent disabled Air Force veteran and Tre helped me very much, and took his time to answer all questions. He made the process of buying m I am a 100 percent disabled Air Force veteran and Tre helped me very much, and took his time to answer all questions. He made the process of buying my Camaro absolutely seemless and processed alot of paper work via computer.He drove the Camaro to my apartment for a test drive and inspection. While I was in the military I spent 8 Years in Japan where customer service is legendary. But I feel that Tre Vega was next level and went the extra mile and then some. More

Keith and everyone I came in contact with provided excellent customer service, friendly and down to earth! Yuri did a great job explaining options of down payment and years in a very simple manner. I excellent customer service, friendly and down to earth! Yuri did a great job explaining options of down payment and years in a very simple manner. I was purchasing a vehicle I had leased at Brookdale but since I lived in the south metro they provided the option have the lease service done at another Luther dealer closest to my home which was a big selling option and they provided great customer as well although I know Steve Miller who I knew from Toyota City and his group would have done a great job as well, More