Luther Brookdale Toyota

Went in for standard maintenance. Because of the CoVid pandemic I was somewhat cautious, but the service area was kept to proper social distancing as was the waiting area. I was in and out within 1 hour a pandemic I was somewhat cautious, but the service area was kept to proper social distancing as was the waiting area. I was in and out within 1 hour as promised. Service was as always very good. More

Misleading Toyota Certified Vehicle I was in the market for a Used Toyota Highlander and thought about getting a Toyota Certified Vehicle. We all want to feel confident in our next car I was in the market for a Used Toyota Highlander and thought about getting a Toyota Certified Vehicle. We all want to feel confident in our next car purchase. My web searches brought me to Luther Brookdale Toyota because it had listed a Certified Toyota 2017 Highlander Limited Edition at a reasonable price. Customer service was great in setting up an appointment for a showing. When I saw the vehicle I was astonished that this vehicle was listed as Toyota Certified. It had a 2 inch crack on the front bumper, scuffs on the interior of the driver's door, and visible dents on ALL THE WINDOW TRIMS as a result from hail damage. If this vehicle meets the 160 Point Assurance Inspection for Toyota's Certified Vehicle Program by Luther Brookdale Toyota's highly trained and qualified technicans, then I question Luther Brookdale Toyota's integrity and business practices of offering honest and valued products. More

Phenomenal team! Love everyone that I'vr worked with. This is my third car buying and will never go anywhere else! Thank you so much! This is my third car buying and will never go anywhere else! Thank you so much! More

Puchased a 2020 Rav 4 Off Road My salesman was Nich Warhol & he made my experience very pleasant. He was knowledgeable, patient & courteous & professional. I purchased my last My salesman was Nich Warhol & he made my experience very pleasant. He was knowledgeable, patient & courteous & professional. I purchased my last new vehicle (Rav 4) in 2013 & am very pleased with the dealership. More

Service is always informative, friendly and helpful. Great & easy location to get in for service anytime. My vehicle was done in a timely manner, as well. Great & easy location to get in for service anytime. My vehicle was done in a timely manner, as well. More

Drove 5 hours, was happy I did David Thor, and Ben in the Internet Department helped me buy a truck I was searching the Midwest for a while and they got me a great lease deal. Drove David Thor, and Ben in the Internet Department helped me buy a truck I was searching the Midwest for a while and they got me a great lease deal. Drove from Milwaukee and they were ready and was happy with the overall experience. The parts/accessory prices were quite high versus whats online Toyota's pricing, but sales was great. Thanks guys! -Jason More

Professional Serivice I was happy with the professionalism of the service members from the time I drove into the bay. A car runner quickly waited on me and provided a servi I was happy with the professionalism of the service members from the time I drove into the bay. A car runner quickly waited on me and provided a service slip with vehicle information for me to provide to the receiving desk clerk. The desk clerk was able to identify me and which service was due. I was directed to the waiting area where I noticed an employee wiping down clean the seating area. There was great social distancing being adhered to and all employees were protecting customers by wearing face masks. My service (tire rotation and oil,filter change) did not take more than 20 minutes. When I returned to my vehicle I found the steering wheel and seat nicely covered with a plastic barrier which told me they are taking my safety seriously. My only slight concern is that I believe they should remove them for me so I don't have to touch the plastic. I even verified that the service team actually did the work. I know they rotated my tires because I marked them. I checked the oil when I returned home and it was brand new clean. More

Service Top notch, excellent service as always. This was my first trip there post COVID 19, though. I was a little apprehensive about going, but needed an oil Top notch, excellent service as always. This was my first trip there post COVID 19, though. I was a little apprehensive about going, but needed an oil change. In the end, I was very comforted seeing all of the precautions that were being taken throughout the service experience. Thanks you LBT for making me comfortable with getting service done during a pandemic! More

I had a great experience with my new purchase. All the people that help me were very friendly and knowledgeable. All my questions were answer. I would definite recommend this dealership to friends and fam people that help me were very friendly and knowledgeable. All my questions were answer. I would definite recommend this dealership to friends and family. More

Car Service During Covid 19 My car was in a recall for safety service. I was informed about it during my last and recent oil and filter change service. The appointment was done My car was in a recall for safety service. I was informed about it during my last and recent oil and filter change service. The appointment was done during that time, followed by a notice in that regard. A phone notification and an email reminder were also sent in that regard. The actual service was efficient and quick. More