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Luther Brookdale Toyota - Service Center
Brooklyn Center, MN
1,000 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,000 Reviews of Luther Brookdale Toyota - Service Center
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August 01, 2025
They try charge me for rear exterior lights and I pay for that six month later I came back for Oil Change and they try to charge me again for the same things and I said no thank you when I left. I checked th that six month later I came back for Oil Change and they try to charge me again for the same things and I said no thank you when I left. I checked the light they claim it need to be replaced it was Working perfectly. Also they say they tested my battery. I needed a new one. I said no thank you after I left. I took her to O’Reilly’s to check my battery. It was 100% perfect. I choose not to have a car wash after the service when I pick up my car the rear end it was full and filthy with antifreeze in the back of the car and the guy spell engine oil all over my front hood and under the hood More
by Nadimzx101nadim nofal
Employees Worked With
July 26, 2025
Mae is great to work with at Luther Brookdale Toyota. She's friendly, professional, and very knowledgeable. She and her team got the job done on a timely manner. Thank you! She's friendly, professional, and very knowledgeable. She and her team got the job done on a timely manner. Thank you! More
by kc
Employees Worked With
Mae
July 22, 2025
The adviser and cashier could have been more courteous/congenial…. I felt as though I was inconveniencing both of them. courteous/congenial…. I felt as though I was inconveniencing both of them. More
by Globe3818
Employees Worked With
July 19, 2025
Very courtesy. Fast.very helpful. Willing to go out of there way.i was very satisfied and happy. Compared to some other dealers Fast.very helpful. Willing to go out of there way.i was very satisfied and happy. Compared to some other dealers More
by rufusmeow
Employees Worked With
Service
July 15, 2025
Everything was done with quality for my truck. Being that this was my first time visiting the service dept there things could've been better. The directions given brought me to the wrong building. Being that this was my first time visiting the service dept there things could've been better. The directions given brought me to the wrong building. The staff didn't ask if I knew where to wait. The cashier was very impersonal and did not direct me to where to find mt vehicle. Kinda rude. But they did run my truck through the car wash like I asked. Need to remember not everyone has visited before and kindness goes a long way. I'm a nurse and would be in big trouble treating my patient or families this way. More
by MICKILEApetersen75
Employees Worked With
Small gall with long black hair in cashier area.
August 22, 2024
My experience was, once again, very good. Service staff was ready to start right at my appointment time. They found two issues that i was unaware of and that they recommended I address. I did Service staff was ready to start right at my appointment time. They found two issues that i was unaware of and that they recommended I address. I did so and am completely satisfied. More
by JJaspersen
Employees Worked With
Tommy, Richard Lee and Nassir Wallace
