Luther Brookdale Volkswagen

In for a recall, was in and out in less than an hour, very friendly service. very friendly service. More

Great dealership! The GM Todd is very hands on as all of his leadership team. Adrian was a great salesperson, very good at getting me familiar with my first EV car. The GM Todd is very hands on as all of his leadership team. Adrian was a great salesperson, very good at getting me familiar with my first EV car. More

Elijah was very knowledgeable about cars, in general. Very helpful in the purchasing process. Great group of people. Very helpful in the purchasing process. Great group of people. More

They are so helpful it was so good to work with them and the employee help me to drive my car through my house I'm happy to work with him anytime. I said thank you for that. the employee help me to drive my car through my house I'm happy to work with him anytime. I said thank you for that. More

Andrea was the absolute BEST! !! She was approachable, knowledgeable and very respectful of my time. My experience working with her was 10/10. Thanks Andrea 😎 !! She was approachable, knowledgeable and very respectful of my time. My experience working with her was 10/10. Thanks Andrea 😎 More

Adrien was great. I live in Michigan, and had my car delivered to my home. He was very helpful walking me through all of the steps in this process. The vehicle (in r I live in Michigan, and had my car delivered to my home. He was very helpful walking me through all of the steps in this process. The vehicle (in real life) ended up being as nice and clean as the photos, and description, and I love it! More

Elijah was easy to talk with, intelligent and answered all of my questions. He was patient and kind. He knows the VW product line well. If you want a low stress, fun car buying experience, he's your guy. all of my questions. He was patient and kind. He knows the VW product line well. If you want a low stress, fun car buying experience, he's your guy. More

Tyler took exceptionally great care of me-I couldn't be happier with the exceptional service Tyler provided me with! He took care of me from start to finish & was extremely communicative & helpful. He was happier with the exceptional service Tyler provided me with! He took care of me from start to finish & was extremely communicative & helpful. He was professional, personable, friendly & knowledgeable. I had a very bad taste in my mouth from a few years ago when I brought in my 2002 Jetta. The Service tech at that time was insulting, condescending & extremely rude. Additionally, Not all of my requests got fixed! It was a very simple thing. Subsequently, I didn't come back, until now. I'm very pleased that I did. Tyler has won my business back to Brookdale VW. BRAVO! I came in with my loaner car & Brad was very helpful- the new dash design had me confused & we had a good laugh about it- Great guy also! I am a VW enthusiast & will continue to purchase these vehicles- I will now consider purchasing from this dealership, provided Tyler is still with you when that time comes. More

Amazing Best Car Buying/Leasing Experience - We Leased 2 Cars Immediately! The incredible team at Luther Brookdale VW were so impressive we leased 2 cars and not just one. We did this because of the foll Cars Immediately! The incredible team at Luther Brookdale VW were so impressive we leased 2 cars and not just one. We did this because of the following: 1. Trust in Dealership: Trust they built in giving us such a great experience in buying our VW Atlas where they gave us the car my wife really wanted, at an incredible price, with terrific buying experience led by Connor Detloff and D'Aundre DeMars 2. Incredible Price and Service: So we asked what could they do if I got a second car. I gave a budget amount and got an incredible deal on our first electric vehicle, the ID4. This was a great time because of the rebates that both the Federal Government and VW were giving on the 2023 model of the ID4 but also the discount that this dealership provided to meet our budget. Again it was not only the price thanks to Connor but also the optioned model with the color I wanted that was so compelling and the incredible service given by D'Aundre to patiently explain all the features of the car which are many and all the questions that I asked that also were many! And electric cars are very fast so it is like driving a sports car and with the Electrify America 3 year plan you could be charging the car for a fraction of a gas car. This is the future of driving. 3. Quality of Advice on Purchase: The advice Connor provided that in his 5 year experience he had not seen such aggressive discounts, that it is based on inventory they had on hand, and that the timing of the market meant we decided to lease the car in the same week we also leased the Atlas. It now gives us immediate ability to meet all our family's mobility needs, in 2 great cars (one gas and one electric) that we love and optimize on leasing to ensure we manage to the prescribed amount 4. Quality of Finance and Protection Advice: Nathan Magnoski also had recommended that we take the protection on the lease during the vehicle's life to provide peace of mind. Given my previous experience with tire blow-outs and dings I did take this option but again because of the incredible discount they provided. This proved incredibly important when I literally took the car home and that night the tire blew out due to a piece of metal that pierced the tire near our home. 5. Service Centre Excellence: So while distraught that my brand new car had to be towed to get the tire replaced on the weekend, first thing on Monday morning Tyler Gattling called to say he received the car and could get the tire in by 2pm and the car was ready to go that afternoon with a full video capturing the work done. This completed earlier than I wanted how holistically excellent Luther Brookdale VW is. 6. After Sales Service and Future Buying Experience: The dealership sees each person walking in not as a transaction but as a relationship they are building with you, your family and your friends. We know that well before it comes time to end the lease, we will want to have test driven the new VW vehicles including their bigger electric SUVs, that they will get us out of this lease at an optimum time to then get into the new lease (eg before the 40000 mile service for our 3 year lease) and to get the car that fits our needs at that time that we will love to drive at the most competitive price going in the market! This comes down to the stewardship of the leaders in the dealership led by Todd Earnest. Thank you to the wonderful team in Luther Brookdale VW for the most enjoyable car buying/leasing experience we have ever had. It was so impressive we walked out of the dealership in the same week with 2 cars and with a relationship where will look to come back again when our lease expires. We recommend this dealership to all of our family and friends unconditionally. More

Service was good. Provided accurate inspection and on time service. We’ll continue to go there. Provided accurate inspection and on time service. We’ll continue to go there. More