Luther Brookdale Volkswagen

Courteous staff, but when installing a "new" tire and rim, the wrong tire was put on and the rim had scratches and chips. These issues were quickly fixed but those mistakes costed me extra time and mone rim, the wrong tire was put on and the rim had scratches and chips. These issues were quickly fixed but those mistakes costed me extra time and money on a rental vehicle. More

Good experience and nice staff. Took care of all of my needs and vehicle services. Took care of all of my needs and vehicle services. More

Service was handled as scheduled with courteous staff. They also assisted in scheduling additional service and providing the parts and service I personally requested. They also assisted in scheduling additional service and providing the parts and service I personally requested. More

service was on time and did as expected with only what was needed was performed. was needed was performed. More

I had a great experience at Luther Brookdale VW! Everyone I worked with was awesome and they all worked hard to make sure I left with the car of my dreams - 2024 Atlas! Steve was patient, kind, easy Everyone I worked with was awesome and they all worked hard to make sure I left with the car of my dreams - 2024 Atlas! Steve was patient, kind, easy to work with, and not pushy at all. I enjoyed my car buying experience! More

I’ve brought 2 cars in this week and neither were complete in their service. Car1. I wrote in notes I needed a rear wonder wiper fully replaced. Mentioned it at drop off. When I picked up well pa complete in their service. Car1. I wrote in notes I needed a rear wonder wiper fully replaced. Mentioned it at drop off. When I picked up well past my time after being asked and offering an extension my car was not ready. In the huddle of trying to finish my car. I forgot to double check the wiper situation. Car 2. The check engine light came on an hour after pick up. I texted and came in the next day only to wait an unreasonable amount of time. I now need to return for the wiper and sat after a service. My time also holds value. More

My sales representative was amazing as well as the rest of the team! Thank you! of the team! Thank you! More

Twice have left my vehicle there and have been told it would be reviewed and looked at within 2 days and both times it has exceeded that timeframe before being looked at. Both times now it has exceeded a would be reviewed and looked at within 2 days and both times it has exceeded that timeframe before being looked at. Both times now it has exceeded a week to get my car serviced and returned. I am still waiting now on the since 0900 on the 12th of September when I dropped off the vehicle too 1pm now on the 20th of September to even have my vehicle inspected for the issue I brought it in for. The only time I have been contacted about 2:30pm on Friday to tell me they have not even looked at it. I am now contacting management to try and understand how this could take this long. Bonnie Rood would not connect me to the manager or his voicemail and was requiring more information then my name and phone number for him to call me back. Even began visiting my car's information and calling it off to me when I did not want to talk to her about my car, I wanted the manager to call me. This is not good customer service. Bonnie should listen to the customers requests not require them to give more information than they are expressing need for. If you ask to be called back because you wont connect someone, taking their name and phone number is all they give you, don't pursue more. The customer is not asking for you to assist them, they want who they are asking for. More

You knew about the AC leak yet you held onto the car for a week before wasting your time to inform me that there is a leak and you don't have the tools to fix it - it could have been taken to another one of a week before wasting your time to inform me that there is a leak and you don't have the tools to fix it - it could have been taken to another one of your dealerships that had the AC equipment on hand. More

Our car was fixed, the pick up and drop off experience was pleasant. The video walk through of the car being fixed was overkill as well as the amount of contact kept. A call after inital inspection, and was pleasant. The video walk through of the car being fixed was overkill as well as the amount of contact kept. A call after inital inspection, and then another call or text if something came up would have been enough. No need to call or text for when pick up or drop off the car was happening. More