Luther Brookdale Volkswagen

Smooth professional experience This dealership is like a small town business. They treat you like you're special and they trust your judgement. I was able to test drive the car alo This dealership is like a small town business. They treat you like you're special and they trust your judgement. I was able to test drive the car alone with my wife and the head manager personally asked me for my honest opinion and pricing. In the end I was fully satisfied with the transaction including the extended warranty package. Preston waited an hour after closing time to make sure all my papers were finalized and even gave me a rundown on all the functions of the interior controls. I would gladly recommend Brookdale Volkswagon to my family and friends. More

Excellent service and value We purchased a new 2017 Golf Alltrack in March of 2018 from Karen White and the process could not have been easier. She contacted us through the Truec We purchased a new 2017 Golf Alltrack in March of 2018 from Karen White and the process could not have been easier. She contacted us through the Truecar program, and we agreed on an price shortly thereafter. We purchased the car two days later, and it was the simplest, easiest and most pleasant car buying experience I have ever had. I worked with Jennifer Baldwin in the finance department, but we ultimately did not finance through Volkswagen as we got a better rate at our local credit union. Jennifer was great in helping me look at options, communicating with the credit union I financed with, and helping me get the Auto Show Discount applied even though VW was being slow to email me my voucher. We paid a deposit on the car sight unseen. On the day we closed on the car, Karen came in on her day off and walked us through all of the various features of the new car, answered all of our questions and sent us on our way. The car was given to us exactly as advertised, and there were absolutely no surprises or hard upsells during the closing.We walked out paying exactly what we had agreed to pay, and were not ever meant to feel like we needed to buy more. When they couldn't find the second key for the vehicle, Karen arranged to have a new one purchased for us and even to deliver it to us by hand. That was totally not necessary, as we are fine with one key for a little while, and I will pick it up when I come in to pick up the plates. Karen has since communicated with me to keep me updated about the status of the keys and the plates. It will be a while before I buy another new car, but I would highly recommend every member of the team I worked with at Luther Brookdale Volkswagen. More

2017 jetta It was a no hassle experience we had with Brookdale VW. Our salesperson was most helpful and understood our wants and needs. Attentive,but not over ze It was a no hassle experience we had with Brookdale VW. Our salesperson was most helpful and understood our wants and needs. Attentive,but not over zelious. His name was Preston. It took less than an hour to pick up the car and Preston went over the features of the car. Everyone made us feel like we were buying the most expensive Volkswagen. Thanks again More

Awesome! Great place to buy a car. Good people to work with, from finding my cat to financing. Peston found just what i was looking for, thank you! Great place to buy a car. Good people to work with, from finding my cat to financing. Peston found just what i was looking for, thank you! More

Great purchase experience! I am a regular customer for service at Brookdale Volkswagen. I stopped in about a month ago to look at the newer models with an idea of replacing my 2 I am a regular customer for service at Brookdale Volkswagen. I stopped in about a month ago to look at the newer models with an idea of replacing my 2004 Beetle Convertible with a newer model. I was greeted out in the parking lot by salesperson Lara Velenchenko. She showed me two new Beetle Convertibles parked outside. I asked if she had any used models and she checked and found that the dealership had a 2014 Beetle Convertible coming in. She reviewed the available paperwork about this vehicle with me and said she would notify me when it came in. After the vehicle came in she showed it to me and provided a thorough review of it’s features. I purchased the car from her and I am very happy with it. If it wasn’t for Lara’s knowledge and energy I would have never known about this car! She took a guy in the parking lot and made a satisfied buyer out of him. Besides her knowledge and energy, I especially appreciated her honesty during this purchase. She answered all of my many questions and made me feel appreciated by her and the dealership. I was and continue to be a satisfied Luther Brookdale Volkswagen customer! More

Buy your car from here! I just bought my car from here and I could not be more happy with my purchase. Everyone was so friendly and explained things for me very well. I just bought my car from here and I could not be more happy with my purchase. Everyone was so friendly and explained things for me very well. More

Always coming back I’ve never been so pleased. Jill was so amazing, helped me stay within my budget and explained all the details to me. I will always recommend her and I’ve never been so pleased. Jill was so amazing, helped me stay within my budget and explained all the details to me. I will always recommend her and this dealership. Thank you for a wonderful experience! I am in love with my pretty new car! More

Needed a new(er) car. I came in on February 12, 2018 in need of a vehicle after many good years with my old '91 Camry that, just last May, moved me from Tampa, FL to Minnea I came in on February 12, 2018 in need of a vehicle after many good years with my old '91 Camry that, just last May, moved me from Tampa, FL to Minneapolis. It was (and still is) a solid vehicle. Originally, I wanted to stay with Camry's, but I always really loved Volkswagen Jetta's and Passat's as well. After a lot of research, I knew Volkswagen was the way to go, price-wise and style. I got hooked up with Preston and he showed me multiple Jetta's that I was interested in. I test drove about five of them and they were all nice and are great vehicles until I inquired about one Passat that was in my price range. Once I drove it, I knew it was the one. Not going to lie, I love this car! It doesn't hurt that I got a sweet deal on it. Preston did a good job helping me find what I really wanted and Jennifer did an awesome job with the financing. All around great experience. More

Second Beetle in less than 3 months We bought a 2017 Dune in November and we were so impressed with Preston Schmidt, that when we saw this 2015 TDI, a car I had been looking to find for We bought a 2017 Dune in November and we were so impressed with Preston Schmidt, that when we saw this 2015 TDI, a car I had been looking to find for quite some time, we knew Luther Brookdale and Preston were the way to go! Home run service yet again!!!!! If you're in the market, I highly recommend you stop on and check them out!!!!! We will be back again soon!!!! More

Very prompt attention I am glad I purchased my car from Brookdale VW. They were friendly, fast and knowledgeable on my particular vehicle. I would buy a car from them in th I am glad I purchased my car from Brookdale VW. They were friendly, fast and knowledgeable on my particular vehicle. I would buy a car from them in the future. More