Luther Brookdale Volkswagen - Service Center

I love taking my car to Luther Volkswagen, I’m always treated extremely well, and they always keep me rolling safe. Cheers! treated extremely well, and they always keep me rolling safe. Cheers! More

Great service, quick and great area to hang out while waiting for car to be ready. waiting for car to be ready. More

Service adviser was very helpful and courteous. They answered my questions and gave accurate and honest advice. They answered my questions and gave accurate and honest advice. More

The dealership is clean and modern. Waiting area is comfortable with complimentary drinks and snacks. Waiting area is comfortable with complimentary drinks and snacks. More

They were on time for the scheduled pickup and were clear with communication on the status of the vehicle. with communication on the status of the vehicle. More

Great job diagnosing and fixing an intermittent problem the first time. Very professional serves department. the first time. Very professional serves department. More

Tyler was great to work with! He took time to walk through the services requested and ensured I was comfortable He took time to walk through the services requested and ensured I was comfortable More

I cancelled my follow up appointment because I was able to fix the issue with my usb port myself by changing a burnt fuse. I have leases one car and purchased a second car through Luther Brookdale becaus to fix the issue with my usb port myself by changing a burnt fuse. I have leases one car and purchased a second car through Luther Brookdale because I loved their service department. I no longer have confidence or trust Luther Brookdale Volkswagen. I brought my car in for an oil change and informed the service department that my charger was not working. I was told that it would require a diagnostic at the cost of $160. I declined. I was then informed that my reverse light was out. They changed the bulb and it still didn’t work. I was told that it was probably the Wii’s f that it would need a diagnostic. I agreed to the diagnostic because now it was the charger and the light that was a problem. I was told they may keep my car a couple of days. It was a Friday so I picked my car up with plans to return it on Monday. It bothered me that there was no mention of checking the fuse. I did my research, found the burnt fuse and replaced it. The charger is working. It cost this 66 year old grandma $5.00 for the box of fuses. Luther should do the right thing and reimburse me the cost of the diagnostic. Reubenna Cooley 612-251-7187 More

Jason and Brookdale VW are my go to choice for servicing my Tiguan. Excellent Customer Service and Excellent technicians. my Tiguan. Excellent Customer Service and Excellent technicians. More

Sean Doonan and team were very helpful Friday afternoon. They are real champions for assisting a late disorderly customer. They professionally executed the plan with care and concern. I think his name w They are real champions for assisting a late disorderly customer. They professionally executed the plan with care and concern. I think his name was Bob or Chris who handled the warranty paperwork expeditiously.. Yea I used a big word but this matters because it was Friday afternoon late!!! Thanks guys!!! Give them a raise.. More