Luther Brookdale Volkswagen - Service Center

They were easy to work with and communicate well with me. They had my car finished when they said they would. They had my car finished when they said they would. More

Jason was so amazing. He has so much knowledge about Volkswagen. Working with next time!!!! He has so much knowledge about Volkswagen. Working with next time!!!! More

Service my auto. Good availability of device dates. Service was on time, and exited wait time for performance of services. Recommended a an air filter change. I Good availability of device dates. Service was on time, and exited wait time for performance of services. Recommended a an air filter change. I drive in a dirt road when up at the lake so that was expected. Good catch by service team. Nice waiting area. Friendly employees. More

Service was fine. I had a coupon for the oil change that didn’t end up being used which is frustrating, I had a coupon for the oil change that didn’t end up being used which is frustrating, More

We ordered a spare key for our car. After they completed reprogramming our car they told us we were good to go. After getting home we found out that it did not work. So I brought it ba After they completed reprogramming our car they told us we were good to go. After getting home we found out that it did not work. So I brought it back and they said the key defective. So they ordered a new key. And we had to bring it back again. When it was done they sent my wife home again telling her that it was fixed. When she got home the new key didn't work. So I called them back and they told me that they still had the new key in the parts department and that they must have tried to reprogram the defective key again. Total bs. I live over an hour away and have lost a day and a half of work. More

Updates were communicated well and time frame without vehicle was reasonable. Unfortunately, there is a red mark down the side of my car on the driver side back seat that was not there with drop off. vehicle was reasonable. Unfortunately, there is a red mark down the side of my car on the driver side back seat that was not there with drop off. More

The people were very kind and knowledgeable. The dealership is clean and welcoming. They even washed my car. The dealership is clean and welcoming. They even washed my car. More

Very nice people let us use two loner vehicles while working on our car. They had our car for three weeks and when I got it back it needed air in the tires which I would think they should have done if a working on our car. They had our car for three weeks and when I got it back it needed air in the tires which I would think they should have done if a car is just sitting there. That is my only complaint. I would definitely buy another car from them and have told others to go there. More

Great job on the job and helpful people to get the work done in a timely manner done in a timely manner More

The dealership and garage area are very modern and clean. I was greeted immediately and all the necessary work that was needed was explained to me. The waiting area is very comfortable and even though it t I was greeted immediately and all the necessary work that was needed was explained to me. The waiting area is very comfortable and even though it took 2 hours, the time went by fast. All in all, a very positive experience! More