Luther Brookdale Volkswagen - Service Center

Very friendly staff, I got checked in in just a few minutes. The waiting room was very comfy and the coffe machine selections were awesome. The service on my car was completed in no time at all! minutes. The waiting room was very comfy and the coffe machine selections were awesome. The service on my car was completed in no time at all! More

Great Service very professional and knowledgeable. They try to get you out at promised time. They try to get you out at promised time. More

Connor was great! He delivered my car to St Cloud and was extremely helpful when I had questions after the fact. Brookdale VW is a very nice dealership and I felt ta He delivered my car to St Cloud and was extremely helpful when I had questions after the fact. Brookdale VW is a very nice dealership and I felt taken care of by the staff including Connor and the wonderful woman who helped with all my financing, I think her name was Jacqueline. They both made the purchasing process seamless and answered all my questions. More

I love coming here. ..friendly, knowledgeable staff and no pressure to purchase services. I would recommend this dealership. ..friendly, knowledgeable staff and no pressure to purchase services. I would recommend this dealership. More

Very good attention to detail and service! Thank you Brookdale VW for your help with this vehicle! Thank you Brookdale VW for your help with this vehicle! More

The service was fast, friendly, and got me exactly what I needed. I left feeling like a Queen! needed. I left feeling like a Queen! More

Best dealership experience that I have had in my 30 years of driving. I recommend to everyone. of driving. I recommend to everyone. More

The last service experience, the dealership forgot that my car was there. This time had my car for 19 days without providing an estimate for work or authorization for work to begin. During this time my und my car was there. This time had my car for 19 days without providing an estimate for work or authorization for work to begin. During this time my understanding is that parts were being acquired from another state. This turned out to be untrue, and my car was just sitting at the dealership. Originally, their service department suggested a part to fix the issue (getting a used seat pod for a faulty airbag sensor, bc new ones are no longer available) but ultimately backed out of doing the work and said that they wouldn’t guarantee it would even work, and if it didn’t, I would still the financially liable for the part and labor. Oh, and even if it did work they would require I sign a liability waver. They suggested that I trade in my car with 80k miles on it & they could connect me with a salesperson to get into a new WV - Laughable. Avoid the headache. Go somewhere else with your VW needs. More

We had a very nice experience. Our sales person Dzmitry Yatsuk was knowledgeable and friendly. He offered suggestions but was not pushy. We would definitely recommend Brookdale bas Our sales person Dzmitry Yatsuk was knowledgeable and friendly. He offered suggestions but was not pushy. We would definitely recommend Brookdale based on our experience. More

Long wait for work and had to revisit the following week. I stopped in for oil change and service and decided to get tires as well. Turned into a nearly 5 hour visit. Then had to return the following week I stopped in for oil change and service and decided to get tires as well. Turned into a nearly 5 hour visit. Then had to return the following week with new tire leaking air. It was taking 5-7 psi every 24 hours. After almost 2 hours was told the wheel was losing air due to cold weather. I know how that works and daily air is not because of cold weather. I asked to check bead seal and valve stem. They took tire off and reset it. I drove the car in and it s was smooth as could be. After the one tire situation, I drove home and my teeth were rattled due to vibration and lack of balance. I got home and took the shell off and took it to the closest tire shop who Reba lanced it and it is now smooth again and not leaking anymore. Just frustrating. If you can’t easily accommodate the additional business, please don’t ask for it. I am considering taking my future service elsewhere after these two visits that left my simple problem unresolved. More