Luther Burnsville Hyundai

Untrustworthy period. They will sell you a vehicle that they know to be junk, even after they tell you their service dept. has gone through it and found no issues. You c They will sell you a vehicle that they know to be junk, even after they tell you their service dept. has gone through it and found no issues. You can point out what seems to be a drag in the acceleration pedal and they'll tell you that is just how these vehicles work. I took the vehicle to their service dept. several times by appointment, requesting engine analysis & inspections for other questionable concerns. After many hours of waiting & never receiving notification of progress, I come back to find they just changed my oil. I rescheduled to have a thorough inspection completed. Again waiting hours... pretty much a whole day. Again returning to find out where they were in the process; to which, they apologized saying the mechanic needed to work on my vehicle wouldn't be around until the next day. No calls, no updates and literally watched me come and hang out in waiting area on & off. I said forget this & went to a different service ctr. All this trouble began soon after purchase, 1 year later I had to put $8000.00 in repair only to have transmission go out on top of that plus having rear sliding doors to lock up and quit working. In short they knowingly sold me a lemon and I have no recourse. I wouldn't trust this place. The staff seemed nice enough but pretty shaddy after purchase, the service department speaks for itself & the product they sell? I can only speak for what I got from them. By the way, after notifying my situations with them, the only response I've received is 2 emails that state "I hope your enjoying your vehicle & how my satisfaction is their #1 priority." Hmm. More

Aaron Sands is an honest salesman with integrity which is rare these days. I was trying to decide between buying and leasing a vehicle, and he patiently went through many scenarios regarding my situation and rare these days. I was trying to decide between buying and leasing a vehicle, and he patiently went through many scenarios regarding my situation and gave me some great unbiased help. I highly recommend him to anyone shopping for a vehicle. More

The worst experince of my life. They had my car for 4 months. A complete run around. Lies. No communication. A joke. If I could give 0 stars, I would. They had my car for 4 months. A complete run around. Lies. No communication. A joke. If I could give 0 stars, I would. More

this dealership is great, i always have a great experience with the service department each time i am in for service or questions. michael and andrew always helpful. experience with the service department each time i am in for service or questions. michael and andrew always helpful. More

Found car on AutoTrader. Made arrangements to purchase the vehicle the following day. Asked several times, do I need to put $ down to reserve the vehicle? Sent pic of my driv Made arrangements to purchase the vehicle the following day. Asked several times, do I need to put $ down to reserve the vehicle? Sent pic of my drivers license. We arranged the time I would buy the vehicle. Asked AGAIN if I need to put $$ down to hold the vehicle. 4 hours later, receive a text saying they just sold it. Why would you sell it when I asked to pay to hold it? Their response, "Well that would not have mattered anyway. My manager does not like to reserve cars for out of state deals until the day when you start coming basically. We have got burned a lot of times and people just don't come." I'm coming from 3 hours away, not Australia and that's the point of me paying to hold the freaking vehicle. It protects us both. I've bought from Luther before and paid to hold the vehicle. If this is now the case, tell me right away so I don't go get a freaking cashiers check (as instructed). I didn't know the exact amount w/fees, etc. so I got cash for the rest. Luther now: "Oh that was a smoker vehicle, you didn't want it anyway." I must've missed that description of the vehicle on the website. They will happily sell from under you due to incompetence or indifference. More

Great place to do business with the staff that they have it make it so easy it make it so easy More

Unprofessional interaction from the saleperson. They all acted nice when trying to sell you the car. Once you bought it and that a slight bit of their interests was hurt because of their own crooke They all acted nice when trying to sell you the car. Once you bought it and that a slight bit of their interests was hurt because of their own crooked system that could not cope with customer's honest opinion, they will turn on you and deny your promised services. More

Purchased a 2012 Hyundai Tucson and thankfully purchased the aftermarket warranty because about 29 days after our purchase the engine blew. Apparently a known issue with semi-recalls from Hyundai but Hyund the aftermarket warranty because about 29 days after our purchase the engine blew. Apparently a known issue with semi-recalls from Hyundai but Hyundai did not agree to cover anything but thankfully the extended warranty did. The new motor is being installed and the dealership provided a new Tucson as a loaner while we were missing the vehicle. So far the car has been at the dealership just about as long as we had it home. Hoping to get it back soon with a motor that works for many miles. More

Not impressed, needed work done, kept talking me out of it by scaring me with a huge 3thousand dollar bill even though I had a manufacturer warranty and a easycare warranty. it by scaring me with a huge 3thousand dollar bill even though I had a manufacturer warranty and a easycare warranty. More

Horrible salesmanship. Sold car out from under me when I had cash in hand. We had an agreed upon price, I obtained a cashiers check like they requested, sent copy of my dri Sold car out from under me when I had cash in hand. We had an agreed upon price, I obtained a cashiers check like they requested, sent copy of my drivers liscense, insurance coverage, etc. Did everything I was asked to do and they still sold it before I got there. I was never told it was not a done deal, that I should send a deposit, nothing. Will never try to do business there again. More