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Luther Burnsville Volkswagen

Burnsville, MN

4.9
2,633 Reviews
Thank You for considering Luther Burnsville Volkswagen. Our Dealership has been in Burnsville for over 35 years. We are a multiple Volkswagen Wolfsburg Awarded Dealer, and strive to create an environment that makes you feel at ease with your automotive purchasing, service, and parts needs. Our ultimate goal is to make this the best buying experience ever! We continue to be #1 in Customer Satisfaction in the state, and will truly make your trip here one you won't soon forget. Come Shop at our Brand New, State of the Art Volkswagen Facility, and you'll soon see why it’s different here.
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14550 Buck Hill Road

Burnsville, MN

55306

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Showing 2,633 reviews

December 03, 2014

Very bad experience with this dealership I have had a very bad experience with this dealership and the salesperson, Linda. They provide no information regarding the sale and have refused to More

by timmyobrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 03, 2014 -

Luther Burnsville Volkswagen responded

Thank you Mr. Obrien for you review. Unfortunately we can’t hand out free maintenance when customers neglect their cars. We do everything we can to remind you of the guidelines for your 1yr or 10,000, 2yr or 20,000 and 3yr or 30,000 mile services covered by Volkswagen of America; with the Sticker on your windshield, the digital reminder for service on your dash, the paperwork we hand you at your last service reminding you your next service is due at 20,xxx miles, and even in your owner’s manual. We even offered to pay out of our own pocket for half of your oil change. But once you’ve voided your part of the agreement between you and the manufacturer there isn’t much we or any other VW dealer can do. You obviously understood that your first service was free (paid by VWoA) at 10,000 when you were in at approx. 10,475 miles. Unfortunately when you came in at 25,000+ miles for your 20,000 service you were in breach of that agreement, and that is when we offered to help by giving you a discounted oil change. VW wants you to maintain your vehicle to their standards and they have a little leeway but not over 5,000 miles.

November 29, 2014

Linda Radue is the best ever! I met Linda for the first time today and after leasing a 2015 Passat, we became friends. She is SO great to deal with. I've bought many cars in my lif More

by pasiuk57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Radue
November 29, 2014

First brand new VW! I had the pleasure to work with Linda. She answered my emails and contacted my online request promptly. She went above and beyond to handle a purchase More

by Joey Jasion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Radue
November 26, 2014

Outstanding I had a great experience purchasing a Tiguan. Rich and Jim were very friendly and welcoming. They took the time to listen to my needs and made it poss More

by edunegne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cadry
November 25, 2014

Excellent Experience Fabulous time, efficient use of my time, provided the results and beyond, felt appreciated and after the purchase walked us thru the new Jetta as well More

by bhaala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Radue
November 25, 2014

Love my new Jetta! Linda Radue was so friendly and a big help in choosing my new car. She was very patient and took her time to explain all the features on my new Jetta. More

by JettaGirl2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Radue
November 23, 2014

Excellent Service We always have the best of luck at Burnsville VW. Linda Radue is amazing and so helpful, she has had our business for 3 years now and we will continue More

by sdutton89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Radue
November 22, 2014

We Drove Further I'm 25. I have a good job and make good money. But I don't look like I would be the type that would drive a brand new, expensive vehicle. (Caught some More

by thelonelysquirrel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris McKnight, Linda Radue
November 20, 2014

October 2014 Tiguan Lease My wife and I have purchased or leased a VW since 2004. We had a lease on our Jetta that was ready to expire and we too were now ready to look and mov More

by svanguilder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Cote
November 14, 2014

No BS and complete honesty. I wanted a specific model of 2015 "New GTI." I had tried 4 other VW dealers. I called Burnsville Volkswagen and told them that I had little time (wh More

by RobPC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Radue
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