Luther Burnsville Volkswagen

New Car Purchase This rating was put in based upon working with Linda Radue. She went above and beyond to help us get the car we were looking for. This rating was put in based upon working with Linda Radue. She went above and beyond to help us get the car we were looking for. More

Very disappointed To whom this may concern, We have been having our vehicles serviced by Volkswagen on a regular basis for over 12 years now and have been very satis To whom this may concern, We have been having our vehicles serviced by Volkswagen on a regular basis for over 12 years now and have been very satisfied . Many members of our family also own a variety of Volkswagen vehicles mostly the Volkswagen Beetle.. We have always been satisfied with the Maintenance supplied by Volkswagen, along with their friendly attitude during our visits.. Yesterday was a disaster for us..We dropped off our vehicle at 7am,, early because of the amount of work being done..I advised we needed the vehicle the following day , everything went fine, I was given a loaner vehicle and sent on my way...I didn't hear from Glenn in the service and it was about 4:30 going on 5 pm. so I called ..He advised he was just gong to call me that he was finishing up on the paperwork and I could come and get my car....Now things started going bad. I went out and was unable to start the loaner because of a dead battery. I called Glenn and got the evening phone operator..She advised me Glenn had left for the day but she would have someone in service call me..I waited a reasonable time and called back and once again talked to night operator, who told me she gave someone my phone number for him to call me...She said she was sorry for the delays that she would walk over there find out the problem and call me back...A short time later I received a call from someone at the dealership, a lady who also said she was sorry for all the problems..She told me about door lock cap on the drivers side which would allow me to access the vehicle...The battery was completely dead so I again called the dealership. I was given a phone number to roadside assistance which I called and was told they could get someone to my home to start the vehicle by 7:20 pm...At 8pm I called Roadside assistance again and the stated they were sorry for the delay. Two more calls were made because of no show.. I was becoming alarmed because it was 8:35 pm and the dealership closed at 9 and i needed my vehicle in the morning and wouldn't have time to do all of this again tomorrow morning...At 8:40 pm Roadside showed up and was extremely rude to my wife about why we didn't answer our phone.. I told him I was bit busy calling checking on his whereabouts . He started the car, I called the dealership and told them I would be late. The young man working in service was so gracious , he told me not to worry, not to hurry that he would stay open for me and take care of me when I got there, he is definitely the best thing that happened, ending a very bad day.. The ladies handling the phones also tried very hard solve the problem...I have no idea who was working in service earlier that failed to return the calls . I can't even begin to think what a mess this would have been had I ventured out to the grocery store like we had planned and got stranded with a car full of groceries... I'll end this by simply stating we are extremely disappointed...I have never even entertained the idea of changing where I have our vehicles but I am seriously giving it some thought.. Jim & Carol Berken More

Jared Franz Jared was fantastic. He is patient, helpful, conscientious but does not pressure in any way. It was the best experience I ever had buying a car. Tha Jared was fantastic. He is patient, helpful, conscientious but does not pressure in any way. It was the best experience I ever had buying a car. Thanks, Jared! More

New vehicle purchase I am a repeat customer. I just purchased my third Jetta and once again received outstanding service from our sales rep Linda and the dealership. I am a repeat customer. I just purchased my third Jetta and once again received outstanding service from our sales rep Linda and the dealership. More

Great service! Very professional. Gave all the information I needed to make a choice. Very accommodating, friendly, and made the experience stress free. Everyone wa Very professional. Gave all the information I needed to make a choice. Very accommodating, friendly, and made the experience stress free. Everyone was great from sales to finance! More

Linda Radue is spot on with customer service Linda Radue did an excellent job in placing me in a vehicle that had all the attributes I wanted and in my price range. No hard sell, no telling me w Linda Radue did an excellent job in placing me in a vehicle that had all the attributes I wanted and in my price range. No hard sell, no telling me what I should want, just straight common sense good friendly service. Much appreciated! More

Excellent to work with Jared went above and beyond to make us feel comfortable,not rushed or pressured after we had a horrible experience at the Inver Grove VW,he really lis Jared went above and beyond to make us feel comfortable,not rushed or pressured after we had a horrible experience at the Inver Grove VW,he really listened and took the time to understand our needs. Jared took the time to explain the entire process and made this THE BEST and smoothest car buying experience we've ever had. More

My 3rd Tiguan My lease was almost up on my 2nd Tiguan, so I had been looking at some other similar-sized vehicles. I really hadn't seen any I liked as well as the T My lease was almost up on my 2nd Tiguan, so I had been looking at some other similar-sized vehicles. I really hadn't seen any I liked as well as the Tiguan. So I went back to Burnsville VW. I hadn't seen Linda Radue since I leased my last Tiguan 3 years ago. I wondered if she was still there & if I'd recognize her and/or if she would recognize me. Well, I walked in and saw Linda sitting with a couple at her desk. I couldn't believe it, but she looked up at me and said my name! 3 years!! And that lady has sold a lot of cars since then! I ended up leasing a 2014 Tiguan from Linda & Burnsville VW a few days later. My 3rd one & I just love those vehicles! The sunroof & the green tinted glass are my 2 favorites. Linda Radue provides excellent service in every way, and she does it all with a smile! She's honest, she follows through, and she follows-up! I'd recommend Linda & Burnsville VW to anyone interested in a quality vehicle at a great price, and excellent service. More

Great experience!!! Easy, no hassle experience! Excellent value was offered for my trade in, a deal I couldn't pass up. Sticker price on the vehicle I purchased was Easy, no hassle experience! Excellent value was offered for my trade in, a deal I couldn't pass up. Sticker price on the vehicle I purchased was $3K less than Kelly Blue Book. Would buy from Luther Burnsville again in the future! More

Great Service Sandy always does a great job and keeps you informed on what is happening on the service of your car. Also, takes the time to explain repair cost and Sandy always does a great job and keeps you informed on what is happening on the service of your car. Also, takes the time to explain repair cost and planned maintenance costs. More