Luther Burnsville Volkswagen

I was on my way to work. A check engine light came on my dash board. I immediately pulled over and called the service department at Burnsville Volkswagen. This was a Monday morning and I knew they would be dash board. I immediately pulled over and called the service department at Burnsville Volkswagen. This was a Monday morning and I knew they would be busy. The gentleman I talked with said to bring it in and they would do their best to take a look at the car. When I arrived there. Ann recognized me right away from a previous visit quite awhile back. She explained where everything in the dealerships waiting room was for my comfort. She then got my vehicle. I waited for a little while. Ann then came and told me what the problem was. (A sensor.) She then offered me a loner car to get me to work. It this kind of personalized attention that I've come to really appreciate at this dealership. I have to say. I have purchased many new cars over the years. Until now they have never been from the same dealership. Its people like Ann that will make me come back and purchase again from Burnsville Volkswagon. Thank you for all your care and concern. Paul Boller More

We love our new car and Rich Cadry was excellent to work with! It was fast and a very pleasant way to buy a car. Thank you! Jim and Jan Bahr with! It was fast and a very pleasant way to buy a car. Thank you! Jim and Jan Bahr More

For 3 yrs since we purchased our car there, we have consistently had top notch, friendly service, performed efficiently and expertly, treating us like a valued customer. Love the online scheduling and consistently had top notch, friendly service, performed efficiently and expertly, treating us like a valued customer. Love the online scheduling and menus for servicing, with email or text message confirmation!! Excellent, courteous and timely shuttle service is also available. More

The deal we got from Burnsville was worth the trip up from Iowa, but what made it great was working with a salesman that stayed in touch, following through with any questions we had before pick up day. from Iowa, but what made it great was working with a salesman that stayed in touch, following through with any questions we had before pick up day. The car is great and even though I have had 3 Volkswagens in the past, this Jetta Sportwagen TDI has really sold me on the brand. Only good to say about the experience. More

Friendly, efficient, can always count on detailed service. My appointment time ran late and they compensated for it and washed my car. She gave me information on what I should consider doing for my service. My appointment time ran late and they compensated for it and washed my car. She gave me information on what I should consider doing for my next maintenance visit. Large comfortable and clean waiting area with coffee, and TV. I love my volkswagen and the great personalized service I can count on at this dealership! More

I took my vehicle in for its 40,000 mile check up. I was told that they would have to have the vehicle for so long of a time period. I dropped off the car. My wife and I went shopping at a nearby shopping c told that they would have to have the vehicle for so long of a time period. I dropped off the car. My wife and I went shopping at a nearby shopping center. Then a couple of hours later I got a call saying the vehicle was ready. This was about an hour earlier than I expected it. When I got the bill. It was less then I expected. Jeremy took the time to explain everything they had found. There were a couple of lights out in the vehicle. They took care of those as well. Very nicely done. Thank you More

Linda did a wonderful job both in getting us the best price possible and in informing us of the car's features. She is exactly what a sales person should be! This is the second car we have purchased fro price possible and in informing us of the car's features. She is exactly what a sales person should be! This is the second car we have purchased from Linda and both times she has performed with professionalism. The dealership has made great improvements in their new location. More

I came in for a recall on my 2007 Beetle. I had talked to Steve about possibly trading it in for a vehicle with lower mileage on a previous visit. While I was waiting for service, I went over to Steve to ask Steve about possibly trading it in for a vehicle with lower mileage on a previous visit. While I was waiting for service, I went over to Steve to ask if he remembered me. He did! He said,"used red New Beetle, right?" Steve immediately checked to see if he had one for me to test drive. He did, and I am very happy with my trade for a 2009 red New Beetle! More

I have always had a wonderful experience at this dealership. I have leased my last two cars through them. Customer service is tops and so is service. Obviously I wish that that I did not have to pay dealership. I have leased my last two cars through them. Customer service is tops and so is service. Obviously I wish that that I did not have to pay the price I did for this past service but all my prior maintenance was free. I will always recommend them. More

Mark, and everyone else at Burnsville made the shopping experience pleasant. I especially appreciated the time Mark spent explaining the vehicle, the things that differentiated it from the other choices. experience pleasant. I especially appreciated the time Mark spent explaining the vehicle, the things that differentiated it from the other choices. I also like that Mark let the car show how it can sell itself, he did not try to "talk me into the sale" but used the car to demonstrate why it was the best choice. Again, Mark, the gentleman that worked on the paperwork, and others in the showroom were pleasant, and courteous. So far, (about 3 trips of 50 miles) all that was promised has been delivered. Thanks Mark! More