Luther Family Buick GMC

Great New Enclave, poor attention to detail upon delivery My name is Brad & I am Sylvia's son, I am writing this review for her... since she is hard of hearing I was a big part in helping her with the buying My name is Brad & I am Sylvia's son, I am writing this review for her... since she is hard of hearing I was a big part in helping her with the buying process. The whole process went relatively smoothly & was treated fairly on the price given for the trade ins. Treated well on the deal overall. When it came to the delivery of the new vehicle, when walking around it the Enclave was not cleaned very well at all for delivery. There was water spots all over the whole vehicle, like it wasn't wiped down at all after it was ran through the wash. There were also some smudges on the paint of the back hatch, which appeared to be grease or adhesive of some kind. there was also a scuff/scratch on the back bumper that was about 1/4" wide & maybe 1.5" - 2" long. The vehicle was then sent back to be re-cleaned & have the scratch taken care of, when it came back up it was cleaner, but, the scratch still was not taken care of completely, as it was still visible. After it was mentioned by Troy, that the bumper cover may have to be removed & repainted to take care of the scratch, it was decided that the scratch would be addressed on Friday afternoon when the all weather floor mats came in that were ordered. On the way home noticed that even the center of the windshield was still dusty/dirty, just like someone sat in the car & wiped the windshield on both sides. My Mom loves her new Enclave, but, neither one of us were very impressed with the initial presentation of it. In my opinion, the easiest thing to do on any new vehicle is make sure its is clean & ready for the new owner. That part fell short on this delivery. More

Poor communication Normally we have great service but this time we didn’t. I waited for over 30 minutes for my courstsey ride to work. I hope as supposed to have a pick Normally we have great service but this time we didn’t. I waited for over 30 minutes for my courstsey ride to work. I hope as supposed to have a pick up at 4:30 but no one showed up. I called for a ride and after 45 minutes of waiting with no updates I took a cab. They did take care of my bill which I appreciate. Customer service was good just a frustrating situation. More

Great service! Purchased vehicle at Luther and always have serviced at Luther. Customer service is excellent; pricing fair. Courtesy ride is available and, if waitin Purchased vehicle at Luther and always have serviced at Luther. Customer service is excellent; pricing fair. Courtesy ride is available and, if waiting, they offer very comfortable lounge with snacks, beverages, phone chargers. Always look forward to vehicle service! More

Very thorough from all aspects Rod did an outstanding job through the entire process. The paperwork was performed quickly as well. Would recommend dealership for individuals looking Rod did an outstanding job through the entire process. The paperwork was performed quickly as well. Would recommend dealership for individuals looking to purchase a vehicle. More

Repair Warranty repairs. When I called to make the appointment because I am from out of state, and I did buy three vehicles from Luther and appreciated the Warranty repairs. When I called to make the appointment because I am from out of state, and I did buy three vehicles from Luther and appreciated the quick answers and convenience for me when I was going to be in town visiting my sister. And this is why I Purchased all my vehicles there. More

Windows that work are wonderful! A Monday morning request for window-repair was granted and was completed with little delay. Driving home without a steady breeze hitting one's face A Monday morning request for window-repair was granted and was completed with little delay. Driving home without a steady breeze hitting one's face was a delightful pleasure. Also, the chocolate drink was delicious! More

Great place to buy a vehicle We have purchased both used and new vehicles at Luther GMC. Fantastic service and good deal on the used vehicle. We will be back when our son needs a We have purchased both used and new vehicles at Luther GMC. Fantastic service and good deal on the used vehicle. We will be back when our son needs a vehicle next year. More

Good Job! Robin and the service crew are the best, no complaints from me - always stellar customer and vehicle service! Courtesy can and its drivers are top no Robin and the service crew are the best, no complaints from me - always stellar customer and vehicle service! Courtesy can and its drivers are top notch also! More

Dead Battery :( Had a dead battery. Dropped off car 2 days early for repairs (because it started) and they worked me in a little early and got me up and running in n Had a dead battery. Dropped off car 2 days early for repairs (because it started) and they worked me in a little early and got me up and running in no time! Thank you so much! More

Excellent service to help me get in my new vehicle. I went in looking for a new vehicle. They did an excellent job filling my needs and getting me all set up and on the road with my new Buick Encore. I went in looking for a new vehicle. They did an excellent job filling my needs and getting me all set up and on the road with my new Buick Encore. More