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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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September 13, 2021

When I come in I rarely have to wait They always explain what needs to be done and they set me up with a ride if I don't stay there. More

by chevymanglenn1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Luther Family Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 13, 2021

Dropped off for routine oil change on a Saturday afternoon and was done very quickly More

by mwmyers
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 14, 2021 -

Luther Family Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 12, 2021

Quick to service. Needed to get my Encore in as soon as possible. I didn’t have an appt but they took it in and fit it into schedule during the day More

by NDCHESNEYFAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Weist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Luther Family Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 12, 2021

Robin was outstanding with his customer service, made me feel like he cared about my situation and problems. Everyone was very professional and polite. I have no bad comments about luther More

by enriquepagan1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Sunderland
Sep 14, 2021 -

Luther Family Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 12, 2021

The maintenance required light wasn't turned off which requires another trip to correct it. this is frustrating, especially after paying more than $100 for the service. More

by heatherh1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the name., DAS Admin
Sep 14, 2021 -

Luther Family Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 11, 2021

Vehicle was ready as promised, all work was done professionally, service agent was professional and checked all recall notices where closed, great job by all. More

by gthrall2658
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Luther Family Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 11, 2021

My car’s issues were diagnosed and fixed within a couple of hours. I received my car back the same day. People were friendly and professional. My only complaint is that I had to wait 6 days to get in for se More

by dineend24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Luther Family Buick GMC responded

Thanks for the great rating. We're pleased that everything went well for you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 11, 2021

They got me in so fast when my car was having problems. The people are so friendly and great to work with! I have always had a great experience when I go to Luther! More

by sjp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Luther Family Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 11, 2021

Great place to work and deal with really care about their customers and they have A very high standard of making sure you are 💯 percent satisfied with what they have done on your vehicle More

by NERBY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Luther Family Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 09, 2021

I always bring my truck to Luther. I don't trust anyone else with my truck. Haven't had any issues at all. This last time they were supposed to wash it and didn't, but that's not important. What was import More

by River city
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Luther Family Buick GMC responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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