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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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March 10, 2020

Worked with me on a small issue and never made me feel like it wasn't important. Great service, glad I made the appointment with them. More

by jp-99
Recommend Dealer
Yes
Employees Worked With
Ron Miller
Mar 11, 2020 -

Luther Family Buick GMC responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 06, 2020

Quality fast service from the service department. They were able to get me in with short notice and completed the work quickly. My 4yoa son and I were comfortable in the waiting area. More

by Kris
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Luther Family Buick GMC responded

Kris, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 29, 2020

Great experience very helpful in helping me order my new pickup. They kept me in the loop and updated on how the progress on my pickup was coming along. More

by chevy_1991
Recommend Dealer
Yes
Employees Worked With
Mark Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nevin Beauchamp
Mar 02, 2020 -

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 28, 2020

Excellent customer service ! These four service guys are top notch ! They go the extra mile for their customers ! I was in and out within 20 minutes ... and I didn’t even have any appt ! Thank you ! More

by Georgia T
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Loose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Luther Family Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 28, 2020

Fast and friendly staff and service , keep a person updated on vehicke status and how long it will be in shop . Highly recommend Luther for all your vehicle needs from tire rotation to purchasing a new More

by dwnlrsn
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Luther Family Buick GMC responded

We cannot thank you enough for your wonderful review of Luther Family Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 27, 2020

The service was great yesterday. I had an oil change, tire rotation, & replaced a headlight bulb. Enjoyed the coffee in the nice waiting room. Robin is a great service tech. More

by SHIRLEYWIFE42
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Luther Family Buick GMC responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 26, 2020

I had the first service completed on my new GMC Sierra plus 2 recalls completed all ok had shuttle ride excellent service visited my salesman Richard More

by danronningen
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2020 -

Luther Family Buick GMC responded

Thank you for the great review, Dan. Please come visit us if you need anything else, be it service or sales. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 25, 2020

Everything was good. Balance, rotate, oil change. Nice smooth ride after. All good. Guys that work in the drop-off area are very good. Very professional. More

by kathirae
Recommend Dealer
Yes
Employees Worked With
Guys working in the area where you drop vehicle off.
Feb 27, 2020 -

Luther Family Buick GMC responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 21, 2020

I would like to know what lights out means. Nothing was covered. I paid for supplies and labor. After paying $296. nothing is different. After 2 days it's doing the same thing. More

by jjl_jacobson
Recommend Dealer
No
Employees Worked With
Robin Tollefson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2020 -

Luther Family Buick GMC responded

Thank you for your feedback. Here at Luther Family Buick GMC, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 21, 2020

Very friendly and helpful staff. They were informative and professional and very kind. I really appreciated the free shuttle, too. It’s a nice touch. More

by alyssa.luttschwager
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2020 -

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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