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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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December 13, 2018

Great service team Great service as always. Timely and knowledge of service needed Able to answer all my questions and issues. Good people to work with and a great dea More

by sunshinedairy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Carrier, Lin Pratschner
Dec 14, 2018 -

Luther Family Buick GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Luther Family Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 12, 2018

Prompt and efficient service. The service at Luther is always very efficient and thorough. I had 3 wheels that had plating issues and Luther GMC helped me with replacement. Robin i More

by gacomegys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2018 -

Luther Family Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 11, 2018

Great experience Robin and team always do a great job. My family won't trust anyone else with our vehicles. Great job and thanks for the cookies and coffee. More

by tgruba50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Luther Family Buick GMC responded

Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our team was able to gain your trust in our business. We look forward to servicing your future automotive needs! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 09, 2018

Excellent service! The entire staff went out of their way to take care of me and my viehicle ! Robin did an excellent job of getting me checked in and out! More

by wstorm4190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2018 -

Luther Family Buick GMC responded

Thanks for your kind words! We appreciate Robin as well as the rest of our staff and I am thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and I’m very happy to hear that this was achieved with you. Thank you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 09, 2018

Checked vehicle Robin was very nice, friendly and made me feel welcomed. It had been 3 years since I had my vehicle serviced, and he didn't make me feel like a number More

by lkweber2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2018 -

Luther Family Buick GMC responded

Thank for the positive feedback. I am thrilled that Robin was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 08, 2018

Excellent service Robin kept me informed of my repairs and was helpful. My rental car was warmed and waiting when I arrived. All staff friendly and helpful. More

by jhof75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2018 -

Luther Family Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to Robin and to the rest of our staff. Drive safely. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 08, 2018

Great experience! Courtesy drivers are prompt and friendly t I drove over a nail and wobbled into the service center where I was promptly scheduled for a tire patch then directed to the lounge to wait for a cour More

by Tiredoftiredtires
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2018 -

Luther Family Buick GMC responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Luther Family Buick GMC's Service Department. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 08, 2018

Great customer service Great customer service, and ability to get updates via text, and pay on my phone, really added to the convenience. I appreciated the willingness to lo More

by mnvikes24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2018 -

Luther Family Buick GMC responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 08, 2018

Kevin is great Kevin has been great to work with. He sets the right expectations and is always very professional and friendly. I would recommend anybody to his servi More

by fashow_88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2018 -

Luther Family Buick GMC responded

Thank you for this great review! Kevin is truly an exceptional employee and we appreciate him for giving you a great experience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 07, 2018

Great Service I brought my truck in and worked with Kevin. He did a fantastic job keeping me updated on the progress of my truck and was fair in explaining the cost More

by bblan29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2018 -

Luther Family Buick GMC responded

Thanks for your outstanding review! I'm very happy to hear that Kevin was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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