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Luther Family Ford
Fargo, ND
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,100 reviews
July 05, 2021
Found vehicle online, dealt with Trevor over phone as I was 140 miles out. He was great to work with, got finance app started prior to trip over. When I arrived the pre-owned truck had been detailed and r was 140 miles out. He was great to work with, got finance app started prior to trip over. When I arrived the pre-owned truck had been detailed and ready in the indoor pickup area. Would have been a higher rating if not for finance taking forever to finalize the deal with minimal other purchases at the time. Sales was excellent and I’m very happy with the truck. More
by SPEAR.EM88
Verified Customer
July 04, 2021
Customer service was great. Answered all questions and financing was quick and easy. financing was quick and easy. More
by NICK.BOLL73
July 03, 2021
Good work good price Prices on new truck is way too Good work good price Prices on new truck is way too much! I would not buy a vehicle from you I will buy online for sure! Good work good price Prices on new truck is way too much! I would not buy a vehicle from you I will buy online for sure! More
by COWBOYJIMJJ
Employees Worked With
July 03, 2021
Easy to work with and very friendly. They make sure you are satisfied are satisfied More
by PENNY.KERNOSKY
Employees Worked With
July 02, 2021
Very professional and helpful.Really tried to rectify my Very professional and helpful. Really tried to rectify my problem. Very professional and helpful. Really tried to rectify my problem. More
by russbarker
Employees Worked With
July 02, 2021
Always great and prompt service, and service staff always professional. The facility is clean and well maintained. desk staff very friendly when picking up vehicle. professional. The facility is clean and well maintained. desk staff very friendly when picking up vehicle. More
by TC
Employees Worked With
Travis Dickinson
July 01, 2021
Quick, easy, painless. Knowledgeable staff that does it right the first time. right the first time. More
by mjordheim
Employees Worked With
July 01, 2021
I had made an appointment regarding a recall and when I got my car there and left they later called and said they did not have the part and I would need to bring it back later. I did get an oil change and got my car there and left they later called and said they did not have the part and I would need to bring it back later. I did get an oil change and when picking up car I was told I could find it in the south lot and just pointed. Thankfully I found it right away. Second time going back once again told car was in south lot. I had to use my key fob to try and locate my car. This is very poor customer service. Other dealers have brought the car out front when I pick it up. I leave it out front where they can find it easily not sure why they can not do the same thing for the customer. Will only be going here for recall stuff since they are the Ford Dealer in town. More
by Dana
