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Luther Family Ford - Service Center

Fargo, ND

4.3
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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July 22, 2022

They’ve always done a great job for me. They back up all the work and get me in and out quickly. More

by ENERBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2022

Great service. Expected 30 to 45 minutes, and was completed in less than 20 minutes. More

by danielc.duff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2022

The service department is friendly, courteous and clean. For as busy as they were, very efficient the way they handled my service work. More

by WH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Homan
July 17, 2022

Appreciate Steve and him helping me with my vehicle needs. He is a superb employee. More

by JASMINLAB7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2022

People seemed very knowledgeable and polite. Discussed what was done and should be done in future. More

by vlkemmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
July 17, 2022

I was very happy with the service. It was handled in a timely and friendly way. More

by PRLYBECK
Recommend Dealer
Yes
Employees Worked With
I worked with the quick lube staff.
July 17, 2022

Great service just need the parts department to bring in sync with service and not sell things owner mighty not need More

by mattshaske
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Dickinson
July 17, 2022

Very quick and informative service. Representative was very courteous and very knowledgeable on my questions More

by MIKE.MCCANN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2022

I asked for a tire rotation on a dully and all they did was swap the tires so the crappy looking wheels were On the outside instead of dismounting and remounting the tires as I asked. I even offered to pay More

by brandonkibby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jul 16, 2022 -

Luther Family Ford responded

Good Afternoon Brandon, I would love to know more about your visit. Please call the dealership directly, that would be the best way to get your concern resolved. Jennifer Brinkman 701-277-4150

July 16, 2022

Said the tore pressure was at 40psi. When I picked vehicle up it was pulling to the right. I pulled over and passenger front tire was almost flat or had 10 psi in it. Drove it to tire sh More

by Skgorder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Quick lube
Jul 18, 2022 -

Luther Family Ford responded

Good Afternoon, I am sorry you had issues after visiting Quick Lane. The issue you have described sounds like the valve stem was sticking after your tire pressures were checked. If you would like to call the store directly and provide your name and VIN# I would love to look into the more. We record the tire pressures on arrival and again after being set. Accidents do happen, I do not think anyone would have intentionally set your tire pressures to 10psi. Jennifer Brinkman 701-277-4150 or JENNIFER.BRINKMAN@LUTHERFAMILYFORD.COM

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