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Luther Family Ford - Service Center

Fargo, ND

4.3
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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November 06, 2022

The service at Luther was amazing as usual! They were very pleasant and very efficient! More

by AMBER_LYN_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2022

Service dept was excellent. Steve was great to work with. Cashier was one of the worst ever. Shouldn't be at that job. Spoiled the visit. More

by lboltz82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hasbrouck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier- worst ever
November 05, 2022

Service personnel were professional and service was done very timely. Didn’t take very long either as I waited at dealership for service to be completed. More

by hellion52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2022

I always have good luck with them honest people and stuff done on time and done wright the first time More

by roger.sicble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Vetsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Vetsch
November 05, 2022

I had an electronics issue with my pickup. I didn’t have an appointment but they squeezed me in. Travis was my contact and he was great, very professional and an upbeat pleasant attitude. They More

by Guydesautel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
November 04, 2022

We've done business with Luther Ford for 20+ years, purchasing and servicing our FORD vehicles, also recommending Luther to our friends and other family members, and will continue to do so. More

by ajlemley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
November 04, 2022

Pulled up into the quick lube and got in right away fast friendly service, I do feel the price was a little high for an oil change More

by Breed11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know who he was
November 04, 2022

Everyone is so polite and professional. The service was fast. And I appreciate the soda and cookies. More

by rosemosser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kotschevar
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2022

Over charges on everything ! They do not give you a price estimate prior to doing work and if they do price quote, it is never what they actually quoted. The service department i More

by NM0105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Fisher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Dickinson
Nov 05, 2022 -

Luther Family Ford responded

Thank you again for bringing this to my attention. I am glad we were able to discuss this in person. I hope you would agree that once I was made aware of the miscommunication I did my best to resolve the situation.

November 02, 2022

I did not enjoy the handling of my vehicle at this facility. I had an instance with the courtesy driver which was very disturbing. I will not be going back to this facility any time soon. More

by abbeyf1215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis Dickinson
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