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Luther Family Ford - Service Center

Fargo, ND

4.3
2,825 Reviews

2,825 Reviews of Luther Family Ford - Service Center

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August 24, 2022

They have a great attitude. Helpful. Very professional in there work. Let you know if you need something. More

by ROGER.HAALAND
Friendliness
Recommend Dealer
Yes
Employees Worked With
Not sure who it was
August 24, 2022

Great service, although just like everywhere, need more help, it would make the service move more fast...It is hard to find people to work these days More

by joevikes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2022

So nice and helpful! ! It was quick and easy and everyone was super friendly. Thank you!! More

by Braatends
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Dickinson
August 23, 2022

Terry Wicklow is the main reason I started coming to you. Now I'm starting my three lease the service can't be beat. More

by CROSSHAIRMAX500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

Service was pretty quick and they have a pleasant waiting room area. People ask before changing parts out. More

by mkmikemo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Hager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

mkmikemo responded

Good service

August 22, 2022

Service was excellent. Service done on time. Service person explained everything and was very cordial. More

by Hunterman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

Always have the customer in on the requested repairs. Notifies if there is a problem. More

by merl.dorrheim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

Staff were helpful and answered questions. Checked car over completely. I purchased my car there and appreciate the prompt service once I got appt. More

by Susie.Clara.nelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CAnt remember name
August 22, 2022

One car in the shop in front of me, first in line, and 1 hour and 20 minutes to get an oil change. They did say that car was getting the tire rotated and that would take 20 minutes. So 1 hour to get an oil More

by Acalavera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn’t see any of these people
Aug 26, 2022 -

Luther Family Ford responded

I apologize if they did not set an appropriate promise time when you were in for your service. We are working hard to accommodate both our scheduled appointments and still offer first come first serve oil changes. Thank you for your patience.

August 22, 2022

I purchased my escape new in 2013. All service work has been done at Luther. Waiting a month for service is outrageous! Technician was both condescending and dismissive. More

by bburley10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Kotschevar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Luther Family Ford responded

I would like to apologize for the wait time for your service appointment. We are scheduling approximately 3 weeks out and doing our best to work in emergency repairs.

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