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Luther Hudson Chevrolet GMC - Service Center

Hudson, WI

4.6
1,908 Reviews

1,908 Reviews of Luther Hudson Chevrolet GMC - Service Center

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December 09, 2020

I was getting an SD card error. They were very accommodating in getting it fixed. When I had to bring my car back for the 3rd time they actually had some one deliver the rental to me. More

by ALB22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Luther Hudson Chevrolet GMC responded

ALB22, Hi there, thank you for taking the time to leave a review for us at Luther Hudson Chevrolet GMC. We're happy we could meet your expectations! Regards, Tim Jubie General Manager

December 08, 2020

I love working with Luther. Very easy for me to deal with there perfect professionalism. I will continue telling my friends and family about them. More

by BRAXX71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Fox
Dec 16, 2020 -

Luther Hudson Chevrolet GMC responded

BRAXX71, Hi there, thank you so much for your positive comments about Luther Hudson Chevrolet GMC! Regards, Tim Jubie General Manager

December 07, 2020

It was fast, simple and easy. I know nothing about cars but hey! I can drive on icy roads now and not die. So thank you More

by paydenmia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Barum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kao Yang, Nathan Chouinard, Tony Stark, braydon wiedeman
Dec 16, 2020 -

Luther Hudson Chevrolet GMC responded

paydenmia, It is great to hear everything was done quickly and to your satisfaction! Regards, Tim Jubie General Manager

December 06, 2020

As usual the staff was excellent efficient service with a gof and recommended drive line service at a reasonable price and time as dealers are known to be overpriced Luther has been a breath of fresh air in More

by tjandagsprandel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marti Korbel
Dec 08, 2020 -

Luther Hudson Chevrolet GMC responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Regards, Tim Jubie General Manager

December 04, 2020

Great service, from booking, arrival and pick up. You could not do better unless you delivered the car back to us Just kidding. Great job. More

by LINDASALAVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marti Korbel
Dec 06, 2020 -

Luther Hudson Chevrolet GMC responded

Linda, Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Luther Hudson Chevrolet GMC. P.S. we do deliver within a 10 mile radius of the dealer due to Covid-19. Regards, Tim Jubie General Manager

December 04, 2020

Great service! Always kept informed of the status of my truck ! Loaner truck was reserved and cleaned! Proper health precautions taken! they fit my truck in very quickly! More

by FDGUY501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marti Korbel
Dec 06, 2020 -

Luther Hudson Chevrolet GMC responded

FDGUY501, Our staff is committed to providing each of our guests with the best automotive experience! Regards, Tim Jubie General Manager

December 04, 2020

Service staff was great and the service work and attention to what needed repair was excellent. The young female in service Dpt and Marti were both terrific! More

by Screen name
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A younger woman in service with Marti, Marti Korbel
Dec 06, 2020 -

Luther Hudson Chevrolet GMC responded

Screen name, We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Luther Hudson Chevrolet GMC! Regards, Tim Jubie General Manager

December 04, 2020

Every time my car goes into service, it comes out with multiple new issues. Brought in for oil change and found out that an oil change was not performed. This caused leaking of fluids which service dept c More

by JNEWES3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marti Korbel
Dec 07, 2020 -

Luther Hudson Chevrolet GMC responded

Jillian, I apologize you are unhappy! I discussed with Marti and Steve, we cannot find any record of the oil change your are referring to that you were charged and we did not perform the service. Marti did give you a free oil change even though there is no evidence of what you indicated. We video vehicles coming in and leaving which shows the damage was already present on the vehicle before we touched it. We are performing work as directed, inspecting and performing a oil change which in no way would cause leaks or problems with your vehicle. The Captiva you own is getting older so it is going to require more repairs as time goes on, it is not a issue of what we are doing here at the dealer and to characterize us as dishonest is unfair. Kind regards, Tim Jubie General Manager

Dec 08, 2020 -

JNEWES3 responded

Actually, Marti DID see that I had brought my car in for an oil change and was charged and couldn’t explain why the service department stated it needed to be done again. She didn’t charge me bc I had already been charged. I am not characterizing the entire dealership as dishonest, as I clearly gave excellent scores to the service center reps, I am stating my disappointment and lack of trust and why. All cars get older but a 2014 that has only been serviced by this dealership and purchased from this dealership should not be brought in for diagnostics only to come out of the shop with more issues than it had going in. I am happy you take videos as I believe there are people who are out to scam and con and you should protect yourself and customers from those people. The problem is, I’m not looking for money or to scam. I just want what anyone wants...the service techs to do their job with integrity. I would be more than happy to discuss this with you in person instead of on this site, if you would prefer?

Jan 05, 2021 -

Luther Hudson Chevrolet GMC responded

Jillian, I would be happy to discuss in person. Give me a call at 715-377-4922 so we can arrange a time to discuss. Kind regards, Tim Jubie General Manager

December 03, 2020

Great service, friendly welcome as well as helpful. Always has a can do attitude. Dealer is close to home and in a convenient location. Nice customer waiting area. More

by CHEV383
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2020 -

Luther Hudson Chevrolet GMC responded

CHEV383, Hi, thanks for your praise and kind comments about our team. Regards, Tim Jubie General Manager

December 02, 2020

I was very happy with all the work that was done on my vehicle and all the people involved, Tim did an excellent job getting everything done More

by ajjk.bentley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Jubie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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