Luther Kia of Inver Grove

Just a number My husband and I went into this dealership on June 28 2016. We had been talking with Andy for most of the week about a Rogue Nissan 2016. We wanted to My husband and I went into this dealership on June 28 2016. We had been talking with Andy for most of the week about a Rogue Nissan 2016. We wanted to lease it for the deal they had for those cars. My Husband was on the phone with Andy Monday night getting A $500.00 deposit down to save the car we wanted. Which he ran the card number and charged us. (If we didn't say something before we left that night. They would have over charged us by 500.00 dollars!) The next day he went to the dealership to look at the car in person. Asked that they put a sale sign on the car for us. Since we knew It was the one we wanted. Not only did we pay ahead for this car and have a sold sign on it. NOT more then 3 hours later we get a call saying it was sold at a different dealership! They charged us for the deposit and old our car! Lucky by the time we got to the dealership on Wednesday they had the one we wanted. When we at the dealership trying to get everything done. It took over 3 hours. We were told by doing a lot of things prior to coming it would be fast. Not even... 1st Andy treats you like a price tag and not a person. We would be talking to him about something. Then he would see someone coming in or standing by us. Would walk away during our conversation to talk to them. Basically showing he doesn't care about us just the sales. ON top of that told us we would only be paying so much a month. Come to find out the only way we would get that is if we put down so much money. Which wasn't told to us at all during all our phone calls to him. Brings me to John the manager! He comes over to tell us they will be taking my old car as a trade in. But doesn't clearly say how much. We both ask him at least 4 times what the amount is. Just keeps saying a couple hundred. When we talking to Dale the financial guy he tells us it was 300.00 dollars. Which great sounds good to me. My problem is why couldn't you tell me this amount. What was with the secrecy. If we would of know that we were lied to the whole time we would of left and said no thank you. But by the time we got answer and idea of what the payments would be it was too late to leave. The lack of customer service and communication was just unreasonable. The only good thing about the whole experience was Dale. He was on top of his stuff and did all he could to help us get it to the price we needed it to be. If it wasn't for him I would of said never mind. So THANK YOU Dale for making us feel more like a person and not a price tag. More

Service Faster Than a Bullet I dropped my car off at 7:10am to be greeted by Niks smile and gregarious personality. Great way to start off the morning. My car was complete in a I dropped my car off at 7:10am to be greeted by Niks smile and gregarious personality. Great way to start off the morning. My car was complete in a jiffy and was ready to pick up in no time. The service at Luther Nissan Kia is always great! A million thanks More

best kia shop in inver grove heights minn luther nissa kia ALL MY CAR HAD BEEN WORK ON ALL (6) KIA THE SHOP IS THE BEST FROM THE TIME YOU DRIVE IN DOOR AND THEY COME TO SAY HELLO. TILL YOU LEAVE LARR ALL MY CAR HAD BEEN WORK ON ALL (6) KIA THE SHOP IS THE BEST FROM THE TIME YOU DRIVE IN DOOR AND THEY COME TO SAY HELLO. TILL YOU LEAVE LARRY SUE More

Awesomeness It was nice to get in and out and the free car wash was "icing on the cake". It was nice to get in and out and the free car wash was "icing on the cake". More

Great service, great people! I purchased my 2012 Nissan Versa Just 2 weeks ago, from a small local dealer. I was made aware, through CarFax, of a recall for a part on this ve I purchased my 2012 Nissan Versa Just 2 weeks ago, from a small local dealer. I was made aware, through CarFax, of a recall for a part on this vehicle. Adam at Luther Nissan couldn't have been more helpful. A very timely appointment, efficient work, extremely polite exchanges with everyone I encountered, and even taking care of another minor issue I had discovered on the car! I'm back on the road with peace of mind. Many thanks! Rosie O'Brien More

New 2016 Kia Optima I had a great experience at Luther Nissan Kia. I had applied for credit online and got a message saying they needed more information from me. Jeff c I had a great experience at Luther Nissan Kia. I had applied for credit online and got a message saying they needed more information from me. Jeff called me the next day and I decided to drive out there. I knew what model and trim I was looking for. Jeff did an awesome job explaining all the features of the car. What I really appreciated was the time he took to explain my financing options especially breaking down how leasing works versus buying. Very easy to understand and he reiterated that ultimately the decision is mine. In the end I found that leasing made much more sense given my driving habits. Jamie also did an excellent job in further explaining my financing options and taking time to explain the differences and certain options, and I really appreciated not trying to be sold options that I really didn't need. At no time did I feel any pressure from either of them! I had bad experiences with dealers in the past so this was very refreshing! I ended up walking out that day with the new car! I'll definitely recommend them and will be back when my lease is up! I love the car! More

Efficient, helpful and friendly The new car lease for a Murano was handled efficiently and my experience at Luther was stress free. The people there are very helpful and friendly. The new car lease for a Murano was handled efficiently and my experience at Luther was stress free. The people there are very helpful and friendly. More

Great service Service was grear, speedy. Contact person was great and helped me with panel info cus I am still learning so mich about van which I love Service was grear, speedy. Contact person was great and helped me with panel info cus I am still learning so mich about van which I love More

Willingness to Help I've had some bad credit issues in the past and the Nissan dealership in Inver Grove Heights sat down with me and discussed my options on getting a ca I've had some bad credit issues in the past and the Nissan dealership in Inver Grove Heights sat down with me and discussed my options on getting a car I wanted. They were extremely helpful and went above and beyond to get me into a car I could afford and looked great. I'm very grateful for Scott Holerud and his team at Nissan Kia Inver Grove Heights dealership. More

Purchase of a 2013 Nissan Pathfinder Hello. I will not suggest this place to anyone that I know. I purchased my vehicle about 1 month ago. I have had numerous issues with this purchase. I Hello. I will not suggest this place to anyone that I know. I purchased my vehicle about 1 month ago. I have had numerous issues with this purchase. I'm still currently dealing with getting everything figured out. This has not been a good purchase. I LOVE the vehicle yet the issues and service has not been great. I have one good thing is a gentlemen in the Service Department has been very detailed with me and has kept me up to date on the repairs needed this time around. More