Luther Kia of Inver Grove

SALES GREAT, buying it through them- NO! We had Mitch take us for a spin in our new Jetta, he was awesome and we knew we wanted it, the check engine light was on so they went down on price so We had Mitch take us for a spin in our new Jetta, he was awesome and we knew we wanted it, the check engine light was on so they went down on price sold as is. (Cadalliac converter needs to be replaced) we came back on Tuesday, and Mike helped us get our car- he was very nice and down to earth. So finding our car was a great experience and these guys deserve a pat on the back. HOWEVER we decided that we wanted to get a loan through the dealership- and the first time RYAN ANDERSON came out he must have thought that these are two 24 year olds let's see if I can't screw them over. It took 2 hours for him to tell me my payment wAs going to be way higher than what I said was our top payment a month. We had a nice chunk of change for a down payment he said I couldn't use it only $1,000 and then I said I was going to just go through my bank and he said YA this isn't my first time doing this, you know I've done this before, he snatched papers out of my hand after I signed something and he walked away and sighed "woo" and shook his head. Every time I mentioned about what my loan officer said at my bank he completely disregarded me and only cared about his words, and him to get the deal- he said "it doesn't matter where you go the price of the payment will be that no matter what because the price of the car" and I said no I just got done talking to my loan officer and she said I can out my full DP down and my Payments will be very low" he kept arguing. Needless to say Ryan made our experience so terrible with buying a car we stopped and went directly to my bank and put all our DP down, and the bank made up for such a horse crap job that Ryan did. He gave me so much attitude, what happened to the costumer is always right? Whenever I asked or said anything he did it in poor detail, and he gave me attitude like I was a stupid kid. I won't forget "yeah this isn't my first Car loan, I've done it before" "this is my job I do it every day" "woooo" as he was walking away and Shaking his head. Just treating us like 5 year olds and not explaining anything. ?? More

Great work Adam was very helpful with my service write up this morning. His caring attitude works for Luther Nissan and Kia. Great job Adam. Thanks for your g Adam was very helpful with my service write up this morning. His caring attitude works for Luther Nissan and Kia. Great job Adam. Thanks for your good work. More

Great service and price! I hit debris on I-94 causing a vibration. Adam took pictures of the before and after undercarriage; Fixed it beautifully for the price of diagnostics! I hit debris on I-94 causing a vibration. Adam took pictures of the before and after undercarriage; Fixed it beautifully for the price of diagnostics! More

Service oil change Had my oil changed. Ryan was great. Friendly, professional and prompt. Very satisfied with the service and car wash. I had never had my oil changed at Had my oil changed. Ryan was great. Friendly, professional and prompt. Very satisfied with the service and car wash. I had never had my oil changed at 7:30 PM before, very nice, More

Honest, Sincere, and Helpful! I had a wonderful experience in buying my Kia Soul from Tom H. I was in a stressful situation and he went above and beyond to make me feel comfortable I had a wonderful experience in buying my Kia Soul from Tom H. I was in a stressful situation and he went above and beyond to make me feel comfortable and gave me the patience and reassurance that was needed so that I would be happy with the sale experience. I really felt that Tom and the Finance Dept. (Eric, and Brian) that I worked with were very caring and honest and gave me a very fair deal on my new car. I would recommend the Inver Grove Hts Dealership to everyone. I will definitely be a longtime customer. More

Great Customer services! I turn in my Lease this Monday and was able to walk out with a ned brand Nissan Altima SV. Oh man, Ohh mann! the car is smooth as a Jazz :) Technology I turn in my Lease this Monday and was able to walk out with a ned brand Nissan Altima SV. Oh man, Ohh mann! the car is smooth as a Jazz :) Technology future in the car is amazing..enough about the car... John Pellerzi is the man at the Inver Grove Luther Nissan Kia!!! The process was fast and no annoying preaching from the sales man! that's a plus in my book! I see you guys in 3yrs :( till then i'm gonna enjoy this Nissan!! I must say Nissan offers great incentives!!! More

Highly recommend!! I was very fortunate to work with John in finding my new Kia Optima! No pressure or feeling like you're being riped off. Very genuine and helpful thro I was very fortunate to work with John in finding my new Kia Optima! No pressure or feeling like you're being riped off. Very genuine and helpful through the whole process! More

Terrible Had a basic oil change done, took an hour and fifteen minutes. On top of that, I had money and personal items stolen from my vehicle. I called to spea Had a basic oil change done, took an hour and fifteen minutes. On top of that, I had money and personal items stolen from my vehicle. I called to speak to a manager, none were on shift but I was assured I get a call first thing in the morning and never heard from anyone. When I called back, I was put on hold over and over again with no one willing to resolve the situation. Never again will I go back. More

Great deal and painless experience I turned in my lease last week and was able to walk in and out within two hours in a new car. I cae in with a price range in mind for my next lease an I turned in my lease last week and was able to walk in and out within two hours in a new car. I cae in with a price range in mind for my next lease and the sales team was able to meet me where I felt comfortable without a lot of annoying haggling. They also provided great Nissan incentives to wipe away any damage costs I had or turn in fees. More

A wonderful experience Everyone at this dealership is very friendly and helpful, my almost 12 year old daughter cannot wait to be old enough to drive our 2015 Kia Sorento We Everyone at this dealership is very friendly and helpful, my almost 12 year old daughter cannot wait to be old enough to drive our 2015 Kia Sorento We both love it already and want to Thank JP Craig and Raul for all their help. More