Luther Kia of Inver Grove - Service Center

Took awhile Went in for an oil change and air filter replacement. Was told it would be 30-45 mins and ended up waiting 1.5 hours. Went in for an oil change and air filter replacement. Was told it would be 30-45 mins and ended up waiting 1.5 hours. More

Very good Kept me informed and even reminded me I was due for an oil change. They were able to do the oil change while I was there. Kept me informed and even reminded me I was due for an oil change. They were able to do the oil change while I was there. More

Everything moved smoothly and everyone was happy to help. As usual, everyone was ready and happy to help. From one interaction to the next, things and events rolled smoothly. It’s nice to have things pan out As usual, everyone was ready and happy to help. From one interaction to the next, things and events rolled smoothly. It’s nice to have things pan out like they should without major issues every time. I am always glad to choose this organization for my service needs. More

Experience Brought my car in for recall expected it to take a while for both recall, but it was serviced faster than I thought! They also listed all the stuff my Brought my car in for recall expected it to take a while for both recall, but it was serviced faster than I thought! They also listed all the stuff my car needed so it can be up to date with the Maintenance. Great service! More

New tires Y'all are always great! Always enjoy coming there. Only thing I wasnt happy with is your check out lady didnt know about the giftcard.I was suppose to Y'all are always great! Always enjoy coming there. Only thing I wasnt happy with is your check out lady didnt know about the giftcard.I was suppose to get with my new tires, but thank you Meaghan for taking care of it for me and calling me back.#payrasieforher (; More

Always a great experience Everyone goes the extra mile. Always a great experience. I lost a back panel and Scott found by the spare tire. I would have never thought of looking Everyone goes the extra mile. Always a great experience. I lost a back panel and Scott found by the spare tire. I would have never thought of looking there More

Great service I love going in for my car services (oil change, tire rotation , etc.) has . They are awesome, fast , and they do an awesome job they also have a gre I love going in for my car services (oil change, tire rotation , etc.) has . They are awesome, fast , and they do an awesome job they also have a great waiting room . More

Disappointed. I brought my vehicle to your Nissan dealership to get warranty work done. After leaving my vehicle there over night I was informed that only 1 of my w I brought my vehicle to your Nissan dealership to get warranty work done. After leaving my vehicle there over night I was informed that only 1 of my warranty issues would actually be covered by my warranty, and it was going to cost over $900 to fix the others. I called Tanner Nissan in Brainerd, where I purchased my Rogue from, and they ensured me that these issues are covered by my warranty. After calling your dealership to talk through it, I was again told that they would not be covered and you would not complete the work without payment. I left your dealership out my $100 deductible, upset, and with a long drive ahead of me with a damaged vehicle. I ended up bringing my Rogue ALL the way to Brainerd (4 hours away from home), they completed the work COMPLETELY, 100%, NO QUESTIONS ASKED, covered by my warranty. Not only that, but for my troubles they did not even require for me to pay the $100 deductible again. THAT is the difference in good and bad customer service. Brainerd went above and beyond to FIGHT for my warranty coverage, got me a free rental vehicle for the night, and did not request payment. All that I was told by you was "no." You need to take a lesson out of their book and step up your customer service game. Why was it so easy for them to get these items covered by my warranty, yet impossible for you? What is the point in paying so much for my warranty if you're not even going to help me get things fixed? More

One of the best experiences I had when purchasing a new vehi I feel they deserve it, they made me feel very comfortable and answered all my questions and they did not choose for me I chose. I feel they deserve it, they made me feel very comfortable and answered all my questions and they did not choose for me I chose. More

Fantastic I don’t remember who helped me but everyone there is always so nice and welcoming. Thank you so much for doing the best you can! I don’t remember who helped me but everyone there is always so nice and welcoming. Thank you so much for doing the best you can! More