Luther Kia of Inver Grove - Service Center

Great communication and service. Thank you very much for your assistance with my truck maintenance. Thank you very much for your assistance with my truck maintenance. More

8/30/2024 I purchased the Prepaid Maintenance Plan. I've stopped by Luther Kia and asked where the Maintenance Booklet for the plan was. I was told I'd receive it. I've Called and left messages. I hav I've stopped by Luther Kia and asked where the Maintenance Booklet for the plan was. I was told I'd receive it. I've Called and left messages. I haven't received return calls. When I took my vehicle in for an Oil Change the Seevice Writer didn't know anything about the plan. What's going on? Where is the Plan Book? Or can I get my Money Back? More

Service was fast and the issue was found and fixed quickly and efficiently. People were friendly and helpful quickly and efficiently. People were friendly and helpful More

Service advisors are good at informing you about needed and recommended service without pressuring you to get the service immediately and recommended service without pressuring you to get the service immediately More

I have worked on vehicles my entire life, but when my wife and I purchased our 2024 Telluride from Luther KIA of Inver Grove, both my wife and I was very impressed with the dealership in regards to the s wife and I purchased our 2024 Telluride from Luther KIA of Inver Grove, both my wife and I was very impressed with the dealership in regards to the sales and service department. The service work that had been performed on my Telluride had been done properly at a fair cost. The personnel at Luther have been very professional and friendly, and the work has been completed in a very timely manner, usually sooner that what I was told. More

Comfortable experience and professional treatment by the staff. Work was completed on time and at the expected price. staff. Work was completed on time and at the expected price. More

The reason for my visit was recorded inaccurately when I made the appointment. I made an appointment due to a recall notice for flickering headlights that I had been dealing with for a year and a half. Th made the appointment. I made an appointment due to a recall notice for flickering headlights that I had been dealing with for a year and a half. Then the tech couldn't find the recall for my car. Had to call over the KIA expert. Lots of conversation and they decided yes, there was a recall for flickering headlights. Which is a problem I had compalined about a year and a half ago without resolution. Left car. No communication for 5 hours. Sent a text and asked for status. Was told that yes, I did have the problem that the recall covered and I could come pick up my car. Made no sense so I called. Apparently this visit with just for a diagnosis. That was never mentioned. I specifically schedfuled the service when I had family in town as I have to either wait for the vehicle or Uber back and forth. So now I have another appointment for repair. I'm not happy. More

My experience was elite. Got my oil change and tire rotation done swiftly, and found out I needed a new battery. Even helped me get it covered under the battery warranty sinc Got my oil change and tire rotation done swiftly, and found out I needed a new battery. Even helped me get it covered under the battery warranty since it went out so quickly. More

when I made the appointment, I told him exactly what I wanted. Dropped my car off and wrote on the paper what needed to be done. They didn’t do anything I asked for. Came up with another issue that was ne wanted. Dropped my car off and wrote on the paper what needed to be done. They didn’t do anything I asked for. Came up with another issue that was never discussed. Said I need an alignment but then put in the notes that I declined that service. I didn’t hear a word about that. I couldn’t get a hold of anybody and never got a return phone call. I asked for a 24,000 mile service. They never did it and then asked if I wanted it done. They quoted me $670 and then I questioned it and then the price dropped to like $560. Told me I need spark plugs. At 23,000 miles? They came back and said they did a 3000 mile service. Why? I dropped the car off Monday night and said screw it, I’ll go get the car and go somewhere else. More

The experience was Quick and thorough. When entered the service area, the personnel was friendly. When entered the service area, the personnel was friendly. More