Luther Kia of Inver Grove - Service Center

fast and accurate very nice service, well done, got us in fast with giving us a loaner vehicle the work was completed much faster than had originally estimated very nice service, well done, got us in fast with giving us a loaner vehicle the work was completed much faster than had originally estimated More

Taylor in service kept me abreast of every move. While they took some time during the Pandemic, and not having the diagnostic tool, they kept me going in a loaner and Taylor was always pleasant and profes they took some time during the Pandemic, and not having the diagnostic tool, they kept me going in a loaner and Taylor was always pleasant and professional. More

I came in because my tire was low. They were able to fix it, wash my car and get me on my way in less than an hour. it, wash my car and get me on my way in less than an hour. More

Excellent Great service and customer service as always. This service center is the only ones that have ever touched this car. Six years of great service. Great service and customer service as always. This service center is the only ones that have ever touched this car. Six years of great service. More

Quick but thorough experience Very pleased with the friendly staff. They were able to get me in quickly and serviced the car faster than I had expected including a multipoint insp Very pleased with the friendly staff. They were able to get me in quickly and serviced the car faster than I had expected including a multipoint inspection. More

YOU WERE OPEN -THANK YOU!! Took my coupon , oil change and rotation and under 30 minutes and everyone was maintaining safe distance for these chaotic and trying times. Super FRIENDLY and a smile to boot b and rotation and under 30 minutes and everyone was maintaining safe distance for these chaotic and trying times. Super FRIENDLY and a smile to boot besides! More

Timely I like the tables in the Hallway to wait while your vehicle is being worked on and that when finish they wash the car and do an heads up inspection to I like the tables in the Hallway to wait while your vehicle is being worked on and that when finish they wash the car and do an heads up inspection to see if anything is need of repairs. More

Service Always timely and efficient. They always provide information and explain what needs to be done and why we need it. ill continue here for our car s Always timely and efficient. They always provide information and explain what needs to be done and why we need it. ill continue here for our car servicing. More

Oil Change Service rep was very friendly, and the issues were addressed promptly Oil change, and tire rotation plus fixed a loose piece of trim on the passenger Service rep was very friendly, and the issues were addressed promptly Oil change, and tire rotation plus fixed a loose piece of trim on the passenger front seat More

Poor customer service skills. We purchased a Kia certified preowned Sorento in August 2019. It broke down in October. Luther had the vehicle for two months and we had to call for We purchased a Kia certified preowned Sorento in August 2019. It broke down in October. Luther had the vehicle for two months and we had to call for updates. When the electrical problem was fixed, they returned it to us with a missing bracket in the dash and a splash panel that wasn’t attached so back we went. On vacation in Texas in February the electrical problem occurred again and we had the car towed to a local Kia dealer. I called Luther Kia asking for help with that dealership. I was dismissed and treated rudely while I was stranded. No empathy or compassion. This dealership lacks the customer service skills to deal with an escalated situation. More