Luther St. Cloud Honda

Smug, condescending and shady Sales Manager BUYER BEWARE of dishonest Sales Manager! Steer clear of this dealership if you're looking for a used car because the Pre-owned Sales Manager will t BUYER BEWARE of dishonest Sales Manager! Steer clear of this dealership if you're looking for a used car because the Pre-owned Sales Manager will try to bait and switch you right out from under the sales person you worked out a deal with!! He will lie and play games, and treat you like you are stupid. Just a little background. I have been in the market for a pre-owned 2014 Chevy Cruze with low mileage and a few specific features for the past week. Most importantly, I have been saving CASH over several months for the purchase. I had 2 cars sold out from under me and the Internet Sales person at 2 different dealerships earlier in the week, and the reason I mention them is that in both cases, I negotiated a deal for sticker price plus sales tax (other fees waived). Each of the cars that were sold before I could get to the dealership were under 20k miles. Listed at 13,999 and MN tax is 6.5% so final negotiated price was $14,900 for both separate deals I had with the Internet Sales person, but were then sold unexpectedly by the on the lot guys. Twice this happened. Crushing. I thought i learned my lesson and when I saw the exact year, model, color, Chevy Cruze with most of the features I was looking for, I jumped on it. Even though the car at Luther Honda of St. Cloud was 20k miles more than the same year and model cars I'd negotiated list price + tax ($14,900 out the door) on, and lacked the sunroof feature, I was excited about the car, and honestly ready to be done with the exhausting car shopping process. I submitted a message request through the dealership's Contact Us page around 7PM Thursday evening, and since I learned from experience that some Internet Sales person's days ended at 5PM at other locations, I followed up with a phone call directly to the dealership based on the auto response email I received. I called and asked for Chris Peterson, who was the contact name given in the email automated response as the Preowned Sales Manager. I was told that this person was no longer employed there, so I asked for anyone in Preowned Sales. I was connected with ADAM. There is a reason I have his name in caps as he still conjures emotions of rage for me. When I talked to ADAM on the phone, I explained to him which vehicle I was interested in. That I'd put in an internet request but since my experience earlier in the week and worrying that the Internet sales person was gone for the day, that I wanted to be proactive and call. I explained I was highly motivated to buy, at which point he cut me off and told me that he'd have to go check and make sure there were no holds or deposits on the vehicle before he talked to me. I gave him my number to get in touch with me before 8PM. In the meantime I received an email from the Internet Sales Manager, Scott Kennedy, with information about the car. I was replying to him via email that I'd just spoken with Adam, when Scott called me. Scott was kind, considerate and patient in letting me explain my car buying failures over the past week. I asked him for the same deal I'd negotiated before....list price + sales tax which worked out to be a little less than $14,900, dealer/document/license fees waived. I reiterated $14,900, maximum out the door price. He told me he'd confirm with his Sales Manager but didn't see a problem with my fair offer. Scott and I agreed that I would drive an hour away, and meet him in the morning as soon as they opened their doors. That he would let me know if there was an issue with my offer. I told him that if I saw the car was accurately represented on their website, I would find the nearest Wells Fargo and return with a cashiers check for $14,900. Finally. I was excited. I'd done my homework. I'd given my best price that was MORE than fair for a car with almost 38k miles. I had a plan to be there before ANY other buyers could get the car. it was a done deal...boy was I wrong. I texted Scott at 7:30AM to tell him I was on my way and would be there when they opened. He texted me back that he'd pulled the car to the front and had the keys in his pocket. After I met Scott, drove the car, found a couple of minor problems, but nothing that was a deal breaker, we went inside to do the paperwork. He put my information in and then told me that he had to just wait for the Sales Manager, who agreed to no extra fees, to tweak the sales price to make the out the door price of $14,900. He was confident, and honest, with absolutely zero deception. As we're chatting and waiting, in walks ADAM. Young, smug, condescending ADAM. Who then put an invoice in front of me for $15,313. Both Scott and I were surprised by this. Adam would not budge and first "offered" to put the extra on my credit card for me. Then tried to sell me a car 2 years older with twice the miles that was "more in my budget". I was being jerked around, and disrespected by Adam. Even Scott confided that he had no idea what Adam was doing, that he'd agreed to $14,900 out the door the night before. I'd had enough when Adam started trying to "educate" me on the Cruze market (the one I'd been diligently researching for months) and told me that the market values were actually on the rise for used 2014 models...with almost 38,000 miles on them...Ok, buddy. After coming back with a different dot matrix printed invoice with a price of $15,223 (I saw he had changed the $350 "estimated" license fee from the original invoice to the actual $266 cost), and then circled a random -$132 number to "show" me he was losing money on the deal. So after reducing the original high ball $350 estimate license fee (that was supposed to be waived anyway), to the actual $266 cost, now it's a losing money deal? I can do math, it's not hard, and I'm not stupid. Adam was playing games with the wrong customer, so I left. All for what amounted to $323 that I refused to pay. By the way,Adam, when a customer makes a very fair all cash deal over the phone, and you mark the price up after they drive an hour and walk through the door, asking them to pay for the mark up by "throwing it on a credit card", is ignorant. Sure guy, I just spent months saving up almost $15,000 in cash so I wouldn't have to finance a car...let me just throw whatever fees you you tell me on a 19% interest rate credit card! Smart? No.It's also pretty clear to anyone with half a brain that you are playing games when everything out of your mouth sounds like something you read in How to Sell Used Cars 101 for Dummies. More

2012 V6 Accord - B1 Service This was a scheduled maintenance B1 service visit. As usual the staff was very friendly and they turned around my service in just under an hour. Perfe This was a scheduled maintenance B1 service visit. As usual the staff was very friendly and they turned around my service in just under an hour. Perfect for my needs! Great car as well! More

Great new car buying experience I was looking for a newer used Honda Civic and found a brand new last years Civic at Luther in St. Cloud. My wife and I just had a baby the week prior I was looking for a newer used Honda Civic and found a brand new last years Civic at Luther in St. Cloud. My wife and I just had a baby the week prior and we only had one vehicle and I did not want her and the baby to have to make the trip. I called Luther and Travis helped me out. When I explained my situation, Travis without hesitation said he would drive up (100 Miles) to get me in the morning. Luther had several new 2014 Civics to choose from at a great closeout price. I choose the one I liked and drove back home a couple of hours later. I have bought may new vehicles and was really happy with the way I was treated at Luther. I will buy again from Luther, Thanks Travis. More

Wonderful experienct I have found the service people at the St. Cloud location to be excellent. They are friendly, do their best to make you comfortable and fast. I rece I have found the service people at the St. Cloud location to be excellent. They are friendly, do their best to make you comfortable and fast. I recently had to have some warranty work done and they took care of everything including the rental car that I needed. Everything was ready for me when I dropped off my CRV. A job that they projected might take two days was done in one. Great Job Guys !!!! The Storkamps More

Always get in on time and out fast. Friendly group of people willing to ask you if you need anything. They check the Van over good and find things I might have forgotten. Always ask firs Friendly group of people willing to ask you if you need anything. They check the Van over good and find things I might have forgotten. Always ask first before doing more work then I was expecting and I like that. Also show you old or worn out parts that should be replaced.. More

Regular oil change, good experience. First service visit to Luther Honda St. Cloud - very pleased. Purchased our CR-V at Luther Honda Hopkins, and had it serviced there until this visit. First service visit to Luther Honda St. Cloud - very pleased. Purchased our CR-V at Luther Honda Hopkins, and had it serviced there until this visit. No problems at Hopkins, but St Cloud is closer to our home, so will probably continue there. Looking forward to seeing them in their new facility. More

Standard oil change, great service The service department is great, and they always explain things to me or let my spouse know if there are issues, consulting with me as needed when I a The service department is great, and they always explain things to me or let my spouse know if there are issues, consulting with me as needed when I am not on site. I've always been impressed with their prompt service and great attitudes. A good staff is motivated by good management, which means this place must be very well managed. Keep up the great work! More

Exceptional I am from the south and so is my Honda. I have owned two Hondas in a 30 year time frame, I have had my cars serviced by Honda during this time. At I am from the south and so is my Honda. I have owned two Hondas in a 30 year time frame, I have had my cars serviced by Honda during this time. At Luther Honda I experienced a truly informed and caring professional service advisor. My car was evaluated in all areas of performance, finding some problems I wasn't aware of and assisting me in making sound decisions for correcting these problems. This has truly been a good experience. At no time did I feel they were "Looking" for things to run my bill up as so many places will do. I dealt with one person so I didn't feel ambushed by many people giving me information and felt I could trust the one person being concerned about me and my car. More

They have always taking care of me and never overcharged I have had all my maintains done here and have all ways have been treated fair and never over charged. I even ask them to change the oil for me and u I have had all my maintains done here and have all ways have been treated fair and never over charged. I even ask them to change the oil for me and use special high mileage oil and Wix oil filter, not a problem. Everyone is super nice and they get the work done in the time frame they allow. More

purchase I purchased a new used Honda this week. Staff was friendly, helpful, and very engaged. I appreciated how welcoming they were with my 2 young children; I purchased a new used Honda this week. Staff was friendly, helpful, and very engaged. I appreciated how welcoming they were with my 2 young children; very important to me as a single mom. Chris was great as a salesman. Very prompt with correspondence, honest, and helpful. Both my kids were asking for him by name by the end of our transaction. Would definitely shop here again! More