Luther St. Cloud Honda - Service Center

Final touch Had brought “Baby Shark”, my Honda Civic, In for some final touches after purchasing it this past Saturday. The service department was fantastic to Had brought “Baby Shark”, my Honda Civic, In for some final touches after purchasing it this past Saturday. The service department was fantastic to work with and helped me with all my needs. Cannot day enough good things about my overall experience. Thank you all for your great work. More

Preventative maintenance As excellent as always.! I enjoyed the updates and communications via texts as I waited. The Wi-Fi was fast , the coffee was good, and the service was As excellent as always.! I enjoyed the updates and communications via texts as I waited. The Wi-Fi was fast , the coffee was good, and the service was prompt. More

Oil/filter change, tire rotation on my Acura Staff was prompt & very courteous, nice TV, coffee & snacks while we waited. Appreciated the car wash also! Every staff person was very helpful, your Staff was prompt & very courteous, nice TV, coffee & snacks while we waited. Appreciated the car wash also! Every staff person was very helpful, your facility is top notch!!! More

Service Casey was very friendly and helpful in setting up an appointment to get my vehicle serviced and keeping me updated throughout the process of the work Casey was very friendly and helpful in setting up an appointment to get my vehicle serviced and keeping me updated throughout the process of the work being done. They were able to quickly identify and fix the issue and my vehicle runs great now. Madi at the payment counter was also very friendly. More

Pleasantly Surprised A friend had made the comment that going here for service is going to cost at least $500 no matter how minor the vehicle’s problem may be. Stacy and D A friend had made the comment that going here for service is going to cost at least $500 no matter how minor the vehicle’s problem may be. Stacy and Dane were extremely pleasant and helpful when I drove in. Dane explained the problems without any pressure, and helped to identify which items could wait to be addressed. The waiting area is extremely comfortable, and service was completed quicker than anticipated! More

Routine service and warranty issues Had the 17 Pilot in for routine service and two warranty issues. First issue was a repeat complaint about the nav system going to black screen withou Had the 17 Pilot in for routine service and two warranty issues. First issue was a repeat complaint about the nav system going to black screen without warning. There is no pattern to this, but when you are following nav directions through a huge metropolitan area it’s very upsetting. I’ve noted this defect in my last two annual Consumer Reports member surveys. Still no solution. Second issue was failure of DVD system to advance to feature movie from in-dash controls. Finding out that the system requires use of the back seat remote is stupid design for families with kids too small to operate the control. Owners manual for this vehicle is the worst I’ve seen in 50 years of car ownership-this issue should have been spelled out so that owners don’t have to waste the service department time explaining it. More

Good experience It was easy to make an appointment, quick check in, and kept up to date on progress of car. Very nice waiting area to relax and really liked the kids It was easy to make an appointment, quick check in, and kept up to date on progress of car. Very nice waiting area to relax and really liked the kids waiting room. More

Oil change and brakes Great communication from staff, excellent service, wait time not too long, waiting area clean and comfortable with amenities, staff very polite, price Great communication from staff, excellent service, wait time not too long, waiting area clean and comfortable with amenities, staff very polite, prices are a bit high More

Great Service The service center is always helpful and friendly. If I have any questions they are always quick to find the answers for me. The shuttle service makes The service center is always helpful and friendly. If I have any questions they are always quick to find the answers for me. The shuttle service makes getting my vehicle worked on convenient for my busy day. More