Luther Westside Volkswagen

Everyone was very friendly and easy to work with. They went over and above to help us. Thank you! I would do business there again. went over and above to help us. Thank you! I would do business there again. More

My experience has always been very good. Everyone has been very helpful and so far I have not had any issues. The work has been done as described and I have not had to bring my car back for Everyone has been very helpful and so far I have not had any issues. The work has been done as described and I have not had to bring my car back for any "redo's". More

I was very pleased with all the help I received with my scheduled maintenance as well as my tire purchase. The staff was helpful and understanding. scheduled maintenance as well as my tire purchase. The staff was helpful and understanding. More

Good Experience I had a good sales experience here. Bobby was very helpful, wasn't pushy and was a big help. I have since gone back to pick up my plates and he rememb I had a good sales experience here. Bobby was very helpful, wasn't pushy and was a big help. I have since gone back to pick up my plates and he remembered me, was nice, and offered to put them on my car for me. More

Well, I know that West Side barely did anything to the car, but getting the work approved under warranty was huge for me. The work done by the body shop, however, was subpar - overspray everywhere, passen car, but getting the work approved under warranty was huge for me. The work done by the body shop, however, was subpar - overspray everywhere, passenger front door was left unassembled and when I asked for pricing on additional work, my request was completely ignored. Also, I found a “leftover” plastic grommet in the rain tray. Not sure what other surprises await me, but the work was shoddy. More

long wait time I had an 11:00 appointment, and got in right away. After initial review, I was told it would take 5 hours to complete the work, and that the car would I had an 11:00 appointment, and got in right away. After initial review, I was told it would take 5 hours to complete the work, and that the car would be done by closing that day or the next morning. I agreed to have the work done, anticipating that I could make do with my husband's truck for my first event of the next morning but that I would have my car back by 2:00 for the mid-afternoon event (where parking would be challenging especially with a full sized truck with rack). I got no calls, and instead made calls myself to check status. It was after 2:00 when an email and text came through. I had no time to pick up my husband, get the car, and make it to my event, meaning I had to drive a huge truck into a residential area and find parking, and my husband had to stay at his office after closing. So 2 things - took longer to fix than I was told, and lack of communication to me on status. Michael somebody is who I worked with, but I had to indicate somebody below to submit this review. I just picked a random name. More

Great sales experience - simple, and easy. Was able to be in and out in less than 1hr. Ability to socially distance was great - never felt crowded or uncomfortable be in and out in less than 1hr. Ability to socially distance was great - never felt crowded or uncomfortable More

Good experience overall. Friendly and helpful staff. The process of buying the car was easy and fast. We got a thank you cookie tin in mail couple of days after and that was nice. process of buying the car was easy and fast. We got a thank you cookie tin in mail couple of days after and that was nice. More

A/C repair I was disappointed with the condition of the car when I picked it up. In the past it had been washed, this time it apparently was rained on and dirtie I was disappointed with the condition of the car when I picked it up. In the past it had been washed, this time it apparently was rained on and dirtier than when I dropped it off, . More

Love my car! Lots of great help, Volkswagen is the way to go! Made everything wash & informative including loan, test ride, customer service, and warranty packages. go! Made everything wash & informative including loan, test ride, customer service, and warranty packages. More