Luther Westside Volkswagen

I have always received excellent service from Westside Volkswagen. The staff is welcoming and takes many of the crinkles out of leasing a new car. I have worked with Michelle Pogue previously and she Volkswagen. The staff is welcoming and takes many of the crinkles out of leasing a new car. I have worked with Michelle Pogue previously and she works her magic to make sure I get the car and the payments that work for me, and make me happy!!! More

Great service, knowledgeable, not pushy. I worked with Charlie on buying a 2019 Jetta and he was great! Helpful, knowledgeable, listened to my questions and wasn't pushy in any way. Prices I worked with Charlie on buying a 2019 Jetta and he was great! Helpful, knowledgeable, listened to my questions and wasn't pushy in any way. Prices were tough to beat. I originally began my search looking for a used car, but Westside VW had new cars priced in the same tier as used vehicles elsewhere. Worked with Vince on financing and he was helpful, knowledgeable and not pushy at all. Other dealerships I have bought from have been pushy, dishonest, and only worried about selling the car, not the case here. Westside VW was great to work with and will have my business again. More

Knowledgeable engineers and technicians. The only ones in the Midwest for eGolfs it appears. Work was done in a timely manner and all issues were documented and fixed properly the first time. From sales to s the Midwest for eGolfs it appears. Work was done in a timely manner and all issues were documented and fixed properly the first time. From sales to service, choice of vehicles, financing. Westside VW does a great job taking care of clients. Thank you. More

Unexpected day of car repairs I hadn't expected to be getting car work done on this day, but stopped by to check a warning light that had come on. They I hadn't expected to be getting car work done on this day, but stopped by to check a warning light that had come on. They More

Everything at the VW dealership was a NO-BRAINER Each step of the process was clear and Maura took great care to make sure that our questions were answered and our needs met. She really understands w Each step of the process was clear and Maura took great care to make sure that our questions were answered and our needs met. She really understands what it takes to build and sustain a relationship. We always trust her and will continue to do so. More

Easy buying and trade-in process Was a great buying experience. Lots of personal attention even as Helton was being requested by several customers. Process was easy with up front pri Was a great buying experience. Lots of personal attention even as Helton was being requested by several customers. Process was easy with up front pricing on cars and well explained details/rationale for value of my trade-in. Car I purchased was already clean, but they cleaned it again and filled up the tank. Very straight forward process no hidden agendas, etc. Highly recommend! More

Very good service! They cleaned my car for me and were very fast. Typically when I go to a dealer I feel as if they keep pushing the time it will take, back. they were a They cleaned my car for me and were very fast. Typically when I go to a dealer I feel as if they keep pushing the time it will take, back. they were also accommodating when I wanted to add services onto my appointment. More

Good sales, poor overall management We worked with Steve Broucek and were happy with his help. He made the buying experience very comfortable. He did a good job of keeping us informed We worked with Steve Broucek and were happy with his help. He made the buying experience very comfortable. He did a good job of keeping us informed and was extremely knowledgeable of the vehicle. We appreciate his help. There was no 2019 Atlas with the specifics we were looking for so Steve contacted his manager to look into other dealerships that could potentially offer a dealer trade. There were two that matched what we were looking for and after we committed, they called the dealerships to see if they were available. One was sold to another dealership in Florida while another was spoken for. Fair enough. At the point I began looking on my own and found one in Cedar Rapids (i think), Iowa. I contacted the dealership and told them that we lived in MN and were interested. The sales person had recalled speaking to the manager at Luther and told me that while the dealership owner had used the car to go to the airport, the vehicle was still available. I then contacted Luther and told them that I had heard a differently and that the car was available and wanted to see if we could facilitate a dealer trade, versus traveling to Iowa to buy it myself. The manager I spoke to, I want to say Brad but I could be mistaken, lectured me on how I had to be more patient but they would ask again. He made it seem as I was a burden while I was trying to determine whether or not this vehicle was available and to see if a dealer to dealer trade was an option or not. I don't remember being rude on the phone and was a little thrown off by his response. I don't expect to be pampered, but if I were selling something for $40K+ I promise you I would be much more respectful over the phone. Particularly if someone else had done the ground work to facilitate my sale. This had occurred on a Friday and I was going to wait until 10:30 on Monday to contact the dealership in Iowa directly as I really didn't care for my conversation on Friday and wasn't very keen on giving my business to Luther. Steve contacted me a little after 10 and told me that the dealer to dealer trade had gone through and I chose to work with Steve as at that point it was simply easier. The car arrived at the dealership much quicker than expected, and that was appreciated. We had pre-arranged financing with all of the appropriate paperwork and a check for the balance of the car. It still took over 4 hours to have our current car appraised and purchase our Atlas. This was much longer as expected as the sale was all but settled. I know that it was busy and there were a couple of people ahead of us, but I expected a little more help while Steve was busy, to get us in and out. The finance officer was good to work with and we appreciate he and Steve staying after hours to complete the sale but the fact that it took as long as it did to get an appraisal, write a check, and sign the paperwork was far too long. We didn't see much teamwork from the other employees or managers. So far we are happy with the car, but given a choice we would look elsewhere to buy another Volkswagen from a different dealership. Again, we enjoyed working with Steve. More

Recall service on my 2015 VW Golf. Tao took care of my service on my car. He was courteous and made sure I knew what was entailed and how long I might need to wait. I asked if it might Tao took care of my service on my car. He was courteous and made sure I knew what was entailed and how long I might need to wait. I asked if it might be a shorter time and he did ask the workers to try to get it done earlier. They all followed through. I appreciated his voicemail and text that let me know I could pick up the car. He also reminded me of my next oil change which should be in June or July. Not needed until then. I like the customer conveniences at Westside and the efficient, friendly manner of the staff. Thanks so much. More

The best service experience I have had. Communication The best service experience I have had. Communication was really clear, drop off, loaner, pick up all really smooth. I would highly recommend based o The best service experience I have had. Communication was really clear, drop off, loaner, pick up all really smooth. I would highly recommend based on this experience, which was much improved. More