Lynnes Subaru

I wish there were zero stars. Do yourself a BIG favor and go to Ramsey for service on your car and speak to James. It's probably out of the way I know, but it's clean, the waiting room is very comforta and go to Ramsey for service on your car and speak to James. It's probably out of the way I know, but it's clean, the waiting room is very comfortable and they don't hijack your car. More

Recall -Women is rude -zero comunication I dropped my Car off for a recall. I was not given a loaner . I took off work that day . They were suppose to get back to me . They never did . I call I dropped my Car off for a recall. I was not given a loaner . I took off work that day . They were suppose to get back to me . They never did . I called maybe 10-12 times . Then I took an uber. When I got there , the women talked and talked about Keyne West how he is going crazy to the manager I believe(THEY COULD NOT CALL ME).She said to me due to Covid we are short. After a week someone called me to tell me what my car need it done. They did not had in record that I took the car. There is zero communication and management . They do not care ...... I went to Paul Miller Subaru in Parsippany - They gave me a loaner and I got the best service . Please do not go there. It is very bad. More

Some kind of an insurance scam Sold me a lemon back in March. The 2016 Subaru Forrester had underlying damage that I didn't know about until it was too late. They FORCED me to get t Sold me a lemon back in March. The 2016 Subaru Forrester had underlying damage that I didn't know about until it was too late. They FORCED me to get this additional All-State coverage/warranty which I found strange. We went into state-wide lock-down right after I purchased so i didn't get to use it much. I finally took the car on the highway for the first time this past weekend and I found that the car had "death wobble" when you drove over 70mph. I just got a call that they fixed it but instead of it being gratis due to the car coming with the damage, they billed All-State and are charging me a deductible. I've owned many cars, this is by far the most shady experience I've ever had. More

I left my car at Bloomfield nj Subaru. I was given a loaner which I maintained very well. I kept calling for months about my car and because of pandemic I assumed it was backed up. I paid for new 2 new loaner which I maintained very well. I kept calling for months about my car and because of pandemic I assumed it was backed up. I paid for new 2 new rims which only one was given. They stated that I was given a new tire but it's the same tire on there and the side molding panel was missing bolts and is also scratched. The oil leak that the transmission had was fixed. The car was filthy also. It was like a junk car when I came to pick it up. More

I wish there was a zero stars , they scheduled my car for exhaust recall service on Wednesday 6/24/2020 noted that it may take few hours and if not completed by 3 pm it will be next day. They don’t have loan exhaust recall service on Wednesday 6/24/2020 noted that it may take few hours and if not completed by 3 pm it will be next day. They don’t have loaners . Thursday passed with no calls and I failed in getting an answer till the end of the day when service advisor called Back and said still one car ahead of me . Friday after several attempts to call another service advisor said you have 12 cars before you. Saturday morning I have to go back to see what’s wrong with the car and they told me again some lame reason like because of Corona Virus it will not finish except Monday or Tuesday . They’re keeping the car for a week for 2 hours work . Why would they overbook and leaving me without car using taxis. Wort customer service ever. More

Worst service department ever. Never answer phones, never keep you updated on status. Do not go there for service. They do not care about their customers or their reputation. keep you updated on status. Do not go there for service. They do not care about their customers or their reputation. More

Worst Experience Ever. They Will Lie About ANYTHING! Cesar Hurtado and John Shin are untrustworthy. I would not recommend doing business with either of them. I bought a car out of state and for 3 weeks J Cesar Hurtado and John Shin are untrustworthy. I would not recommend doing business with either of them. I bought a car out of state and for 3 weeks John could not confirm if the dealership sent my paperwork to the DMV. Closing in on the 4 week deadline before the temporary tags expired, I kept calling John and Cesar for updates and they ignored almost every call and email. The last time I spoke with John I explained that my tags expire in 4 days and asked if he can confirm they were sent to the DMV. He said he just got off the phone with the DMV but they didn't have the paperwork and urged myself to call the DMV. When I called I listened to a newly updated voice prompt explaining that due to the virus the DMV was changing hours etc. but most importantly, all temporary tags are extended for 60 days. To summarize, John never called the DMV for me otherwise he would have explained I have another 60 days. So, John Shin lies to his customers. Cesar still has not contacted me to this day. I would highly recommend a different Subaru Dealership. More

I experienced great and efficient service at Lynnes Subaru dealership in Bloomfield NJ. They were very knowledgeable and friendly. Strongly recommend!!! Thanks a lot Asia!!! Subaru dealership in Bloomfield NJ. They were very knowledgeable and friendly. Strongly recommend!!! Thanks a lot Asia!!! More

Loved working with ASIA! You must go and ask for her if you want to enjoy tour car buying experience. She has amazing energy and will give you the perfect car that fits your budget. Ask for Asia Kates! you want to enjoy tour car buying experience. She has amazing energy and will give you the perfect car that fits your budget. Ask for Asia Kates! More

First visit to Subaru dealer, our sales rep was Asia. Asia was super helpful and easy to talk to. She understood our needs and provided us with the right information. If we decide to buy a Subaru, we wil Asia was super helpful and easy to talk to. She understood our needs and provided us with the right information. If we decide to buy a Subaru, we will definitely come back. More