Lynnes Subaru

Great service!!! I am a long time customer of Lynnes Subaru. The sales person Marilyn was great! She went above and beyond to make the sale. I am very happy with my experience at the dealership. Subaru. The sales person Marilyn was great! She went above and beyond to make the sale. I am very happy with my experience at the dealership. More

Avoid This Dealership I recently purchased a pre-owned vehicle at Lynnes Subaru in Bloomfield and it was one of the worst professional experiences I’ve ever had in my life. I recently purchased a pre-owned vehicle at Lynnes Subaru in Bloomfield and it was one of the worst professional experiences I’ve ever had in my life. This was my first car buying experience and how I was treated was astonishing. Pamela DeLorenzo, my sales person, did absolutely nothing to help me. As a first time car buyer, I was lied too, taken advantage of, and disrespected throughout the process. Below is a list of the multiple times I was provided with false information and mistreated. 1. I was told Lo/Jack was part of the car and it could not be removed from the deal after I expressed the fact that I did not want the additional feature, twice. Pamela stated “the Lo/Jack is required because it is part of the car” implying they would not remove it or deactivate it. As a result, she was requiring me to pay an additional $695 on the vehicle. This quote can be confirmed by the person that was with me as we discussed the additional fees that were being added onto the price of the car. 2. Pamela filled out all the paperwork for the Lo/Jack and signed me up for an extended Lo/Jack warranty without telling me. She also did not explain the document that was presented to me or prompt me to read it, simply stating “just sign this for the Lo/Jack” 3. I was drawn to the Forester because I take many trips up to Vermont during the winter as skiing is one of my favorite activities. After discussing this with Pamela she commented that “if my car ever got stolen in Vermont the Lo/Jack would assist in helping the police recover it.” I was not given anything that detailed the areas of coverage however, I was able to find a document online that provided me with that information. This document also informed me that Vermont is NOT covered under Lo/Jack making the feature useless in a location I frequent often. 4. When it came down to finances, I requested a 24 or 36 month finance. After a short time Jordan, the finance manager, informed me that a 24 month payment plan was not an option. I then explained that I preferred 36 months however, I ended up only being offered a 48 month plan that I did not want. 5. I traded in my old vehicle, however the vehicle was in my fathers name. So they informed me they would send him documents to finish the deal and they would send me a check for $500 once they got the documents. It has been over a month and I still haven't received a check. 6. After going in and talking to the sales manager, Steve, I was told I’d be able to receive a refund for the Lo/Jack. Again, they told me they would mail out a check for a full refund. It has been over a month and I still haven't received a check. 7. I’ve called over 6 times to find out the status of my checks. Talking to the receptionist, Pam, Steve, and Jordan, and every time is the same response, “Let me talk to the accounting department and I’ll give you a call back” and I’ve never been called back. This is just a short list detailing the poor quality of treatment I experienced during the buying process at their establishment. Avoid this dealership as they are dishonest and take advantage of their customers. More

great experience lynnes Subaru is highly recommended very professional staff Tony was very knowledgeable . he really took time to explain the cars, features and ensu lynnes Subaru is highly recommended very professional staff Tony was very knowledgeable . he really took time to explain the cars, features and ensured all our questions were answered. Highly recommend. More

very happy with my purchase! I purchased a preowned 2015 Subaru Legacy. I was very happy with my sales person Cris. He was very patient, professional and explained everything to m I purchased a preowned 2015 Subaru Legacy. I was very happy with my sales person Cris. He was very patient, professional and explained everything to me. I was being helped by Jordan too. Very happy with my purchase! I will recommend this place to all my friends and family! More

Waiting to create dependency They kept us in a holding penn for 55 minutes when we asked for a test drive. During this time we were told that we were next, but then that agent too They kept us in a holding penn for 55 minutes when we asked for a test drive. During this time we were told that we were next, but then that agent took other customers. Multiple people on the floor whispered in my ear that this was policy. Once we were angry we got a test drive. The saleswoman told us that she would show us a closer match to our needs after the drive. Then she sent a non salsepserson to tell us that she had changed her mind and would not be showing us this car. More

Great dealership Great experience. Will recommend this place.I love my car and I got a good deal. My sales person was chris and my finance manger was joe. Great experience. Will recommend this place.I love my car and I got a good deal. My sales person was chris and my finance manger was joe. More

The best personal experience I ever had with any dealership. Not only did they accommodate my schedule but they took the time to explain and satisfy me. I received numerous emails and personal phone calls from t Not only did they accommodate my schedule but they took the time to explain and satisfy me. I received numerous emails and personal phone calls from the assistant service manager Mr Ortiz to make sure I was completely satisfied. When they say welcome to Lynnes family they are not just blowing smoke. They are sincere and caring. My experience from buying to service cannot beat this dealership. More

Don't have the cars advertised We called about a used Subaru that we saw on line, was told yes it's in stock. We get to the dealer and are told no it's actually in service, and will We called about a used Subaru that we saw on line, was told yes it's in stock. We get to the dealer and are told no it's actually in service, and will be ready in 2 days. 2 days later we call and are then told the car went to salvage? SALVAGE? Ok, inquire about another car advertised on their website, and are told by one salesperson via text that it is available, while another on the phone says the car is "in service" too and will be available in 4 days. We don't have time for dealer games, and have moved on to another dealer that actually has the cars they advertise. More

Great buying experience from Lynnes Subaru I had an easy buying experience at Lynnes. Make sure to ask for Jaime Campos. He knows his Subarus very well. He had an answer for every question. Wel I had an easy buying experience at Lynnes. Make sure to ask for Jaime Campos. He knows his Subarus very well. He had an answer for every question. Well informed. He showed me a forester, and showed me all the levels they make. He gave me a payment plan for the subaru I wanted. I left home happy. Steve the manager made sure I was satisfied. I left home happy. I've bought so many cars in the past, this was the best dealership that handled it well. More

Great service I had a great experience in buying my new Subaru Outback. I did all my research and compared brands before I went into a few dealerships. Miguel helpe I had a great experience in buying my new Subaru Outback. I did all my research and compared brands before I went into a few dealerships. Miguel helped me and my wife. I have to say for a young guy he carried himself like a professional and has a passion in selling Subaru's. Joe was great very funny guy. I enjoy my experience at Lynne's unusually you step into a dealership and the salesmen is pushy or another manager comes and talks to you. Loved my experience at Lynne's. More