M.K. Smith Chevrolet

I was traveling thru California while moving to my new military duty station when I noticed a great deal of fluid inside my left front tire well, but nothing inside my engine compartment so I did not know military duty station when I noticed a great deal of fluid inside my left front tire well, but nothing inside my engine compartment so I did not know where the fluid was coming from. I took my vehicle to MK Chevy to determine what the problem was. The service rep called me and informed me that the Hydro-booster was leaking and the repair would cost $1095 for repair. I instructed him to repair the part. After leaving CA and driving to El Paso, TX, the same fluids were inside my tire well again. I took my vehicle to Mission Chevy dealer in El Paso, who showed me where the fluid was coming from and that it was not a leak at all, but a function of the Vent tube that was located next to the opening of the front left tire well. I explained to him that I paid to have the hydro-booster replaced to solve this leak and the expression on his face said it all as he showed me the location of the hydro-booster and the very unlikely probability for the fluids in the tire well to come from that part without some signs of fluids in the engine compartment, on the firewall, or the hood. He corrected the channeling of the tube and placed a filter on the vent tube as a solution from the fluids from gathering in the tire well, however, this was a natural process for the vehicle and nothing was broken. I have had no sign of fluid in my tire well after the Mission Chevy dealer did the right thing. I attempted to get MK Chevy Asst Manager, Brian Pfapp to admit that the part did not need to be replaced. However, he refused to admit that if the hydro-booster part which is located on the upper back left side of the engine compartment next to the firewall was leaking that there would have been some sign of fluids in the engine compartment or on the hood due the air blowing the fluids around. They refuse to admit any wrong doing or that the part was not required to be changed. The service department took me for $1095 for a repair that did not correct the problem. The GM Customer Service was not helpful at all in assisting me get my money back. The dealership Manager has failed to return a call to me after he was supposed to check into the unnecessary repairs. I would not trust this dealership again or recommend it to anyone. if they would take advantage of a service member, they would take advantage of anyone. More

My name is Mrs. Robin Lopez we have bought a 2013 Equinox, We have bought a car from M.K. Smith before this is WHY we come back to M.K.Smith because of there great service and well come back for ne Equinox, We have bought a car from M.K. Smith before this is WHY we come back to M.K.Smith because of there great service and well come back for next car in 2 years we own a Chevrolet S-10 Pick-up and now we have 2 Equinoxs. We have dealt with other dealers but never as nice as M.K. Smith they are very nice and we did not set there all day we have bought cars from some dealers and sat all day and we have walked out for setting to long They made us fill so comfortable that we well be back for are next car THANK YOU FOR TAKING CARE OF US MR. MRS LOPEZ More

I went in to look at a new car, just looking. The new car I liked was a little too small for my son in the back seat. Mike Hindelang walked with my husband, me and our 7 year old son for about 45 minutes. He I liked was a little too small for my son in the back seat. Mike Hindelang walked with my husband, me and our 7 year old son for about 45 minutes. He never pressured us once and didn't make us feel like we were wasting his time. We looked at so many new and used cars. After test driving 2 cars I fell in love with a Malibu. We traded in my current car with no problems and no down payment. Great interest rate as well. Payments are perfect. I felt comfortable through the whole process even after my husband went home. Another salesman, Harry, took very good care of my son as well. He got him chips, gum and a soda. The owner was friendly and offered my son a job LOL. Mike has followed up with me about the car. He has offered to have it detailed and has made sure that I'm completely satisfied with it, which I am. I love it! M.K. Smith is my new dealer! My husband even just bought a new car from MK. Thank you again, MK Smith and Mike Hindelang! You've got a customer for life. More

During a recent purchase from this dealership, I was lied too, cheated and ripped off. The problem occurred after the sale I started reading the sales contract over more carefully and found some discrepencie too, cheated and ripped off. The problem occurred after the sale I started reading the sales contract over more carefully and found some discrepencies. Primarily they had changed the amount of money given me on my trade in with out saying anything. It was my fault for trusting them and not reading through the contract on the spot, but I was distracted by a very personable finance manager. When I was reading the contract a couple hours later and found the discrepency I immediatly called to get it corrected only to be informed that the deal was done and that is the way it is. Someone lied I don't know if it was my saleman or the sales manager but in either case I was RIPPED OFF and will never buy anything from MK Smith Cheverolet again. Head the warning they are fast talking and will distract you at every corner, in my opinion they CANNOT be Trusted>>>>>>>>> More

This was one of those rare ocassions where the right car was the right price, there was no-haggle, no hassle, no pressure to buy extra's, no back and forth with the hidden manager, just a nice easy deal tha was the right price, there was no-haggle, no hassle, no pressure to buy extra's, no back and forth with the hidden manager, just a nice easy deal that made me quite happy. More