M.K. Smith Chevrolet - Service Center

Please DO NOT GO HERE!! They keep your car for hours and hours, they don’t communicate with you at all! It took them 5 hours just to tell me what was wrong with my car, a simple coolant leak diagnosis shoul hours, they don’t communicate with you at all! It took them 5 hours just to tell me what was wrong with my car, a simple coolant leak diagnosis shouldn’t take 5 hours. Then they charged me $150 just to tell me what was wrong with it. That’s not including work done! Ridiculous! I will never return here again!! More

Great friendly service The service department is awesome. They know my car and let me know what service is due and also let me know about upcoming service and when I should The service department is awesome. They know my car and let me know what service is due and also let me know about upcoming service and when I should have it done. My old service guy left the company so I have a new guy named Gary and he was awesome. M K Smith is the only place I take my Camaro for service. More

Better than you expected each time I go in for service, my wonderful service adviser Jennifer tells me 2 - 3 hours but its always a shorter wait. the service is complete vehic each time I go in for service, my wonderful service adviser Jennifer tells me 2 - 3 hours but its always a shorter wait. the service is complete vehicle is kept clean More

Seemed tome to be jerked around for 3 weeks Took my truck in because it filled with water on the drivers side when it rained. Told it would take about 5 days, no problem understand disassemble s Took my truck in because it filled with water on the drivers side when it rained. Told it would take about 5 days, no problem understand disassemble search, repair, reassemble etc. I get that. At the end of that week I heard nothing until I called on Monday the following week and was told that the body shop was slammed with work on 2020 recalled vehicles and it would be a day or two more ok. Never heard a word until I called a day or two later and was told they were working on it but couldn't find the problem. I started calling daily and  started getting the feeling of a run around. Finally I called and they and said it couldn't be worked on because the  mechanic took the day off and wouldn't be back until Monday 3 more days. Called on that Monday afternoon to see what was up, now remember I did get call backs but never was called , to say that the truck would be ready the next day . Well it wasn't Then I got mad. Now remember this is now the 3rd week you had it. Well I accused that the body shop was jumping around and putting me off for  more "urgent" matters. I said what is the flat rate to put the interior back in I'll bet its not 2 days. Finally 3 weeks to the day she called and said it was ready but they couldn't find the problem. What do you know about that More

Even though I had an appointment had to wait over 3 hours fo In my opinion oil change took too long and the service man was not helpful, the clerk had to get my paperwork to finish up , she said I was there too In my opinion oil change took too long and the service man was not helpful, the clerk had to get my paperwork to finish up , she said I was there too long ? More

They work fast are are very hospitable. Some places take hours to do simple things like oil changes. This one gets you in and out fast. Some places take hours to do simple things like oil changes. This one gets you in and out fast. More

Happy customer I start going to M.K.Smith Chevrolet in January 2018, to have my cars service. I must say the service is outstanding, everyone goes out of their way I start going to M.K.Smith Chevrolet in January 2018, to have my cars service. I must say the service is outstanding, everyone goes out of their way to take care of you. I am always greeted with a friendly smile, and kept up on the progress of my vehicles through a txt, which I think is great. Even Cashier is outstanding. I have grown to two other Chevrolet Dealership, I was not satisfied at all with the service, a plus that I like that M.K. Smith do their best to have my vehicle service in a timely manner. More

Service Department---Gary Garvette Gary provided outstanding customer service during my most recent visit by calling me on the date and time promised. This is the 1st time a service pe Gary provided outstanding customer service during my most recent visit by calling me on the date and time promised. This is the 1st time a service person at M.K. Chevrolet has kept there word in the past 2 years. Please hire more employees like Gary More

Estimated time of service completion right on. Had an oil change. Was in and out within the time frame given me. The service manager, Don and the service representative, Robert were both courteous Had an oil change. Was in and out within the time frame given me. The service manager, Don and the service representative, Robert were both courteous and professional. More

worse services ever nothing but problems. services manager Don was rude and did nothing to help fix any problems. got my truck back over a week late and they left parts nothing but problems. services manager Don was rude and did nothing to help fix any problems. got my truck back over a week late and they left parts lose had to take it to another dealer 130 miles after picking it up to be fixed right. More