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MINI of Clear Lake
Webster, TX
82 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 82 reviews
Helpful May 31, 2023
The staff, service advisor, parts representative were extremely helpful and friendly. Th work was done in a very timely manner and to my satisfaction. extremely helpful and friendly. Th work was done in a very timely manner and to my satisfaction. More
by Patrick Newbound
Employees Worked With
Gerardo Garcia
May 31, 2023
Prompt appointment, courteous and attentive to needs and concerns- car taken off to service and brought back nice and clean- plan set for appt to cure concerns- car taken off to service and brought back nice and clean- plan set for appt to cure More
by kurt.geist
Employees Worked With
Joey lane
August 24, 2021
Brought my Mini in for an oil change because I thought I was getting quality service for a good deal. Well I was wrong. I paid $120+ bucks for the oil change and when I got home I immediately smelled an oil was getting quality service for a good deal. Well I was wrong. I paid $120+ bucks for the oil change and when I got home I immediately smelled an oil burning smell. So I looked and looked to see if there was some type of oil leak or if they had accidentally spilled oil somewhere and it was just burning. I contacted the advisor Joe to inquire about bringing it back in for them to inspect it. I brought it in and they took a look at it but couldn't find anything. Although the service advisor smelled the same thing I smelled, he indicated that his tech could not find a leak and did not see any oil spilled anywhere. And that he had the tech do a minimal pressure wash just to be sure there wasn't any oil spilled anywhere. A few days later as I'm leaving my doctor's appointment and noticed blue smoke coming from the exhaust pipes. So now I'm confused and angry. I contacted the advisor again to ask is it normal to have do many issues AFTER receiving an oil change? My car wasn't doing any of these things prior to me bringing it in. Had it been doing it, they most likely would have indicated that on the paperwork. But none of that is included. What is included in the high prices for the recommended service there are suggesting. So now the advisor is saying I may need new valve stem deals and it's a $400 cost just for them to run diagnostics. Typical right? You bring your car in for service, as they break other things so you have to continue having to being it in for additional service. That's the only way they can make their money. My car is severely under mileage and it was in good condition prior to bringing it to Mini of Clear Lake. So I've made an appointment to bring it to a Mini specialist that had some good reviews to get an outside inspection and diagnostic test done. Once I know what the damage is I may pursue legal action. More
by Dantlawes281
Employees Worked With
Joe
May 17, 2021
Kent and his crew did an excellent detail job on my Mother's car (a non-Mini), it looks brand new! Thank you to Kent, the detailers, and Fidel for arranging everything. I would consider buying another Mother's car (a non-Mini), it looks brand new! Thank you to Kent, the detailers, and Fidel for arranging everything. I would consider buying another Mini or a BMW based on this dealership's level of service alone (not just the detailing); they never disappoint. More
by HX13
Employees Worked With
Kent, Fidel
October 26, 2019
Test Drive We considered trading our Countryman for a Convertible. We went on a very cool evening. We worked with Will Davis, an impeccable young man. Because of We considered trading our Countryman for a Convertible. We went on a very cool evening. We worked with Will Davis, an impeccable young man. Because of the weather he volunteered to bring the car into the showroom for us to take a look around it. He was wonderful during the entire experience. Because of this gentleman we have switched our service to this dealership. It is refreshing to see a sales representative with this level of customer service. More
by Rob02
Employees Worked With
William Davis
May 08, 2019
Fidel went above and beyond for us Thank you for getting my mini "Jenny boo " back on the road and running like a champ. Fidel made right on his promises and Valentin and I are very p Thank you for getting my mini "Jenny boo " back on the road and running like a champ. Fidel made right on his promises and Valentin and I are very pleased with how she's running now... we appreciate how thoroughly you addressed our issues. Thanks again. More
by Bengalipunk
Employees Worked With
Fidel G, service manager
January 13, 2019
Amazing experience! Over 20 years I never stepped into a dealership all my vehicles were thru a broker to avoid the hassles of the salesperson. I meant Will Davis and he Over 20 years I never stepped into a dealership all my vehicles were thru a broker to avoid the hassles of the salesperson. I meant Will Davis and he made my car buying experience an great time with his patients and was able answer all of our questions. Anyone I know looking for a mini I would recommend Will Davis for all your needs. Thanks again Will. More
by Jgomez7407
Employees Worked With
Will Davis
September 16, 2017
Spent nearly an entire day for service. I provided the problems I was experiencing and left my car. They provided an Uber ride to a nearby mall and in a little over an hour I received an em I provided the problems I was experiencing and left my car. They provided an Uber ride to a nearby mall and in a little over an hour I received an email with reported problems, what needed to be done, what they could do while my care was there....not much as most parts needed to be ordered, i.e.) tail lights, window motor..etc. They did have my 3rd tail light which they installed. All day and I got a third tail light. I asked for an appraisal as I might consider buying a new Mini...they forgot to do that until I got back to pick it up so another 45 minutes went by...someone asked if I might consider trading my Mini in (I was actually hoping to do this) but when I stated I would be interested in one of their cars...it was all the way across the lot and no one was really motivated to go get it. I guess business was TOO good and no need to sell another Mini. I won't be back....for needed repairs and/or my next Mini. I WILL purchase another Mini...but not here. Repairs $2600.00....Trade in offer $2000.00. 2004 Mini with 63000 miles and in good to excellent condition! Geez!!!! More
by Cheryl
Employees Worked With
Lauren
April 28, 2017
Wonderful experience The staff were very helpful, and answered all my questions! I never had any issues and negotiations were very quick. I filled out my paperwork the day The staff were very helpful, and answered all my questions! I never had any issues and negotiations were very quick. I filled out my paperwork the day after I first spoke to the service rep and drove away in my brand new car that evening! More
by Cory Wyborney
Employees Worked With
Rachel Jansma
