MINI of Fairfield County

Everyone was very friendly and very professional.When Everyone was very friendly and very professional. When picking up car, finance person could not be any better…. Extremely efficient. Never had a deli Everyone was very friendly and very professional. When picking up car, finance person could not be any better…. Extremely efficient. Never had a delivery go so smoothly. Would recommend highly. More

A damaged tire needed replacement on a trip. They got me right in and fixed it. Very helpful. I’d use this service center again. right in and fixed it. Very helpful. I’d use this service center again. More

Fast and easy to get the car I wanted! Thank you for all of your help. It even arrived earlier than expected. So happy with it! of your help. It even arrived earlier than expected. So happy with it! More

Great!… the Service Advisor Liz was very nice … At first she said it would be a while before I got my car back because of all the maintenance stuff I was doing but pleasantly surprised that it only took a f she said it would be a while before I got my car back because of all the maintenance stuff I was doing but pleasantly surprised that it only took a few hours to complete …. They could of wiped some of the fluids off the engine cover and brake fluid area after replacing the fluids but I cleaned it up myself after I got home plus there was debris on my passenger floor mat after they changed out the cabin filter … but no big deal …. Just have to be aware and clean up after changing those things … overall great experience ….but pricey .$$$ More

We were on a trip to Maine from New York when our Mini started having electrical problems. (Granted, it's an old one!) That goodness we were near Darian and MINI of Fairfield County. Even though they were started having electrical problems. (Granted, it's an old one!) That goodness we were near Darian and MINI of Fairfield County. Even though they were fully booked, they helped us get a basic sense of the problem (after we barely were able to roll up under the service area roof). Everyone was super friendly, professional and went out of their way to meet our needs, including paying for an Uber to get us over to the rental truck place. (Yes, we had to rent a moving truck - no cars available. Ugh!) It's also a clean, comfy and well-maintained facility. Can't say enough good things about them! Thanks especially to Scott, Cara, and Liz. More

Mini got the job done. However, it was very expensive and it took a long time. My car was there for more than 10 days. The service advisor can be rude; eg. no need for a comment telling me I didn't hav and it took a long time. My car was there for more than 10 days. The service advisor can be rude; eg. no need for a comment telling me I didn't have an appointment. Obviously I did not plan to have my car break down in the middle of the street. She could be more responsive and respond to voicemail quicker. I found myself going into the dealership to find out the status. I was fortunate that a friend lent me their extra car. More

Great service department. They are always friendly and helpful and clear about the work being done. They also have a great collection of rubber ducks helpful and clear about the work being done. They also have a great collection of rubber ducks More

Friendly courteous staff, knowledgeable technician, considerate, helpful appointment reminders but maybe a bit too many and provided timely status updates. I would like to have the specials as a perma considerate, helpful appointment reminders but maybe a bit too many and provided timely status updates. I would like to have the specials as a permanent process instead of shopping between this dealership and the Hartford dealership. More

Very smooth and easy process to order my vehicle, follow its delivery status, and sign paperwork quickly and efficiently when it arrived. I was in and out in less than an hour the day I picked up my vehicle its delivery status, and sign paperwork quickly and efficiently when it arrived. I was in and out in less than an hour the day I picked up my vehicle. More

Costumer service was awful. Liz from Service was very rude ,disrespectful and did not listen to my needs as costumer. I asked to speak to a manager and I was denied of my request. Only pass my complaint rude ,disrespectful and did not listen to my needs as costumer. I asked to speak to a manager and I was denied of my request. Only pass my complaint to a different service person,Cara. More