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MINI of Fairfield County
Darien, CT
1,050 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
Come visit our brand new showroom in Darien CT - Route 1, Exit 13 off I-95. We look forward to serving you at our new facility!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,050 reviews
June 25, 2021
Really appreciate the customer service, the responsiveness, efficiency, communication and ease of purchase . responsiveness, efficiency, communication and ease of purchase . More
by CONNIE.COHEN
Verified Customer
June 25, 2021
Customer service oriented, helpful and felt like a partner in helping me make the right decision for me and my lifestyle. partner in helping me make the right decision for me and my lifestyle. More
by MELORAZ
June 25, 2021
Extremely friendly and thorough! Phenomenal service overall and appreciate the fluidness of purchase, thank you very much for making the experience amazing! And we got a great deal as well! overall and appreciate the fluidness of purchase, thank you very much for making the experience amazing! And we got a great deal as well! More
by MONIQUELUCY1
June 23, 2021
Everyone was great, friendly,welcoming no pressure. Test drove two different times. drove two different times. More
by FATHERFITZ
Employees Worked With
Other Employees :
Financial department , Joy Teodosio
June 22, 2021
Jeff LaPorte was our salesman and we recommend seeking him out to purchase your next Mini! Jeff is friendly, knowledgeable and low pressure. Also, applying for financing was a breeze! him out to purchase your next Mini! Jeff is friendly, knowledgeable and low pressure. Also, applying for financing was a breeze! More
by Garrettcbs
Employees Worked With
Jeff LaPorte
June 21, 2021
June 19, 2021
I was called at 4pm on 06/17/2021 to pick up my vehicle, and was advised that the dealership closes at 5pm. I live 20 miles away from the dealership and picking up my car at that time would mean that I woul and was advised that the dealership closes at 5pm. I live 20 miles away from the dealership and picking up my car at that time would mean that I would have to travel back home during the height of rush hour. When I requested to pick up my car the next day at around noon, I was told that the dealership opens at 7:30 am, and that they needed their loaner back at that time. So I agreed to pick up my car and return the loaner as soon as possible. I arrived at the dealership at around 5pm, and it took me an hour and a half to drive home in bumper to bumper traffic. It seems that the service department could have called me a bit earlier so as to give me more time in which to pick up my vehicle and return the loaner, or at least except my offer to do so the next day at around noon. Consideration is a part of customer service, and something that I would expect after spending one thousand dollars to have my vehicle serviced! More
by MADCAPSHOP
Employees Worked With
Peter Reed
June 16, 2021
Peter Reed always goes the extra mile and then some! He looks after Ruby, my red Mini Cooper with TLC! Blessed to have him on the Mini of Fairfield County Service Team. Peter is a perfect example of wha looks after Ruby, my red Mini Cooper with TLC! Blessed to have him on the Mini of Fairfield County Service Team. Peter is a perfect example of what Excellent Customer Service is all about !! More
by Gingerspicecat
Employees Worked With
Peter Reed
June 11, 2021
The quality of the customer service could improve. Complimentary car wash was sloppy. I was not told in advance about needed documentation for loaner car. Complimentary car wash was sloppy. I was not told in advance about needed documentation for loaner car. More
by Barry Kane
Employees Worked With
Liz Escobar
