MINI of Madison

Excellent sales experience with Kyle. He's enthusiastic and knowledgable about the product, and straightforward in the negotiations - there were absolutely no surprises when I signed the lease enthusiastic and knowledgable about the product, and straightforward in the negotiations - there were absolutely no surprises when I signed the lease papers to my new MINI. I'll definitely be back in another 3 years for my next MINI. Thanks Kyle! More

Kyle was easy to work with. He answered all of our questions fully, helped us take a good test drive in the model we bought, and explained the differences between our trade in and the one we were buyi questions fully, helped us take a good test drive in the model we bought, and explained the differences between our trade in and the one we were buying. The next day he called to see if we had any follow up questions or problems after having had the car for a day. More

Sheena was very helpful when it came to discussing financial options. She gave detailed explanations and allowed enough time to consider the choices. I would recommend Sheena if you have any financi financial options. She gave detailed explanations and allowed enough time to consider the choices. I would recommend Sheena if you have any financial questions. More

I accompanied my daughter recently when she bought a 2013 mini with the expert guidance of Kyle and assistance in developing the financials from Sheena. Kyle was exceptionally personable and knowledgeable a mini with the expert guidance of Kyle and assistance in developing the financials from Sheena. Kyle was exceptionally personable and knowledgeable about the product. His attention to detail and excellent communication skills were noticeable assets that made my daughter and myself confident we had the right person to work with. I would and probably will purchase a mini with his help in the near future. I also appreciated Sheena's ability to thoroughly explain the financing options and available warranty programs. With her help, I think my daughter made the very best decision regarding both and greatly appreciated her professional skills. If Kyle and Sheena are representative of your staff, I would compliment you on your excellent choice and obviously superb training. As someone who worked in human services for over 35 years, including supervisory roles, I have a particular appreciation for well trained first contact employees. It will bring me back to you. Thanks. Thom Evans(parent of Mara Evans) More

What can I say but EXCELLENT experience. What a fantastic dealership!! We were greeted by our sales person Lisa Stoffer who came outside even though it was snowing to greet us. We explained we would only be dealership!! We were greeted by our sales person Lisa Stoffer who came outside even though it was snowing to greet us. We explained we would only be there for the day as we drove quite a distance and that we had a few dealerships to go to and that we wanted to test drive a Mini Cooper Coupe. Well the car that I saw in there ad was actually on the show room floor. They drove the car outside for us and my Fiance' went for the first test drive with Lisa (only has two seats). While they were out driving, Nathan took the time to chat with me and gave me some more information on how great the Mini's are...very personable young man. Then Steve Hefty did our appraisal and he took the time to personally introduce himself..and Steve Leger did the number crunching...Well we were offered a fair deal right away and I totally respected that. Then Sheena went to work on getting financing for me and we were able to go grab a bite to eat while she worked on that. She did tell me that it might not happen today..but..when we returned from lunch she had it all together and was able to get me a great rate and terms and payments very close to what I had in mind before even walking in the door. We had 4 dealerships that we had intended on going to but they were the 2nd in line and that is where we ended :) Absolutely a wonderful experience and so greatly appreciated..You guys ROCK!!!! I LOVE my new Mini :) Thanks for making this such a painless, pleasant process!! Margie Bauer More

After trying to deal with a different Mini dealer, it was really a pleasant experience dealing with Mini of Madison. I purchased my new Clubman S from M O M with Kyle Fetters as my salesman... he was great really a pleasant experience dealing with Mini of Madison. I purchased my new Clubman S from M O M with Kyle Fetters as my salesman... he was great to work with throughout the entire transaction.I also talked with Steve Leger,the sales manager...He was also very pleasant and easy to deal with. The car was an order out, and Kyle kept me well informed during the build process. Prior to purchase we went for a couple test drives at Mini of Madison, and appreciated the low pressure sales approach. Overall M o M is excellent to deal with. More

For my first time purchasing a car at a dealership I was pleasantly surprised at how it went. Within ten minutes of being there I felt comfortable talking with Nathan about the vehicle we were looking at. pleasantly surprised at how it went. Within ten minutes of being there I felt comfortable talking with Nathan about the vehicle we were looking at. He was very knowledgeable about all things MINI and was able to answer all of my questions. One of the reasons I decided to stop in that day was the advertisement attached on the website for the 10yr 100k powertrain warranty. When I got to the dealership and learned about the details it helped close the deal. Sheena was immensely helpful while closing the purchase, as I was nervous about how that would go. Both Nathan and Sheena were very friendly and easy to work with. More

We didn't plan to buy-just check one out! Kyle was patient and didn't pressure us or show frustration when we changed from one model to another...to another!! He knew we had to go thru our own proces patient and didn't pressure us or show frustration when we changed from one model to another...to another!! He knew we had to go thru our own process. And process we did! We ended up with a Clubman and we are very happy with it. Kyle has a good sense of humor and is patient to the end! More

The dealership does not pressure you to buy. I test drove some models, discussed pricing then made a decision to sell my used car and not trade it in. Kyle was patient and didn't press me to trade the car in some models, discussed pricing then made a decision to sell my used car and not trade it in. Kyle was patient and didn't press me to trade the car in to complete a sale. I also liked how the dealer communicated the "driving fun" of the Mini, whether on the test drives, during delivery or in follow up conversations. More

Everyone there owns a Mini and has a passion for them. This made it a really fun experience. I will enjoy going back for service. This made it a really fun experience. I will enjoy going back for service. More