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MINI of Portland
Portland, OR
864 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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864 Reviews of MINI of Portland
May 22, 2012
Bradley O’Neil March 3rd, 2012 I went to Mini of Bradley O’Neil March 3rd, 2012 I went to Mini of Portland to look at the countryman, look at all of the options, and test drive one to see if it was Bradley O’Neil March 3rd, 2012 I went to Mini of Portland to look at the countryman, look at all of the options, and test drive one to see if it was really the car I thought it was to make the decision to buy one. I was already pre-financed from mini online, and the interest rate was a low or 0.9% or 1.9% APR depending on the terms. That’s when I met Bradley for the first time. She asked if I had any questions and then let me know where she would be if I did. Then let me look at the show room without constant interruption. I then climbed in each model, accessing each to find the best solution to my desired use of the vehicle. I was looking for a practical, fun and affordable vehicle. Practical- (4 people, outdoors, dog friendly, mileage, last ability, everyday vehicle, ect…) Fun- (get up and move, stylish, different, tight steering, ect…) Affordable- ($30,000.00 or less for the right vehicle) I really fell in love with the Countryman because I could tell that it was well built, and everything that could be mechanical was, while still providing the 2012 features common in other vehicles. I then went on a test drive with Bradley. She was courteous and helped in a graceful way without becoming the sales person until I was ready to make the purchase/ order. When I sat down at her desk to make the purchase she offered a cold beverage and carefully walked me through the forms. I found her the most helpful when we went through the options making sure I understood what I got with each. Mini has a very high tech built it function on their web site so I had already designed my car probably a hundred times. She didn’t try to sell them; she weighed out the pros and the cons of each and let me make the decision. When we were done she then reviewed each with me to make sure we were both on the same page. At the end I knew everything I was getting and what it was going to cost. I really appreciated her not trying to sell me something I didn’t want, which can be frustrating. April 20, 2012 She sent me an email updating me to the progress of my order, letting me know it would probably be ready at the dealer around the first of May. In addition Mini has constant updates available on their web site throughout the process. May 5, 2012 Bradley picked me up at Portland airport around 8am on Saturday morning, which was greatly appreciated. She didn’t have to be at work until 8:30am but she woke up early on a Saturday to come get me at the airport so that I didn’t have to find ground transportation to the dealership or wait for her to show up. Then while we drove to the dealership she showed me how more of the Mini’s features work. I then got to see my Mini Countryman for the first time; it was exactly what I had expected. We then went through the final paperwork, she helped me set some of the inside settings, and I was ready to hit the road. May 7, 2012 The Monday after I had already bought the car she followed up to check on if I had any questions, concerns, and to just make sure I was still happy with the vehicle. Jan Jazrawi May 5, 2012 Bradley introduced me to Jan to finish the DMV and warranty paperwork. He was very helpful and once again didn’t sell me anything, just let me choose which options in terms of warranty I wanted after seeing the pros, cons, and cost of each. He had a fun personality, and it was a smooth transaction. Jon Young May 5, 2012 Bradley introduced me to him in the parts department to get the last few items I wanted for my mini. (rubber floor mats, and a dog liner for the back) He was nice, got me what I wanted, and shipped the items he didn’t have in stock second day for no additional cost. Mini of Portland (overall) I was quite impressed with everyone at the dealership; they went above and beyond to help me get what I wanted and not what they could sell me. I will most likely purchase another vehicle from there again, and would recommend them to a friend. I have had the Countryman a few weeks and couldn’t be happier, it’s an amazing vehicle. More
by u198056
Employees Worked With
Bradley O'Neil, Jon Young, Jan Jazrawi
May 21, 2012
My experience at Mini of Portland was excellent. The sales people that I worked with worked very hard to find me a great deal and a great car. I would definitely recommend both Peter Hisey and Jan Jazra sales people that I worked with worked very hard to find me a great deal and a great car. I would definitely recommend both Peter Hisey and Jan Jazrawi to someone who was looking to buy a new MINI. More
by tmoor1990
Employees Worked With
Peter Hisey, Jan Jazrawi
May 19, 2012
MINI of Portland provided a hassle-free buying experience. Because I was buying from out of area, information exchange through email and phone calls was necessary and proved exceptional. I was pi experience. Because I was buying from out of area, information exchange through email and phone calls was necessary and proved exceptional. I was picked up at the train station by Portland MINI staff, and my vehicle was prepped and waiting for me when I arrived. The salesperson (Peter Hisey) was very knowledgeable and the finance manager (Mark Harper) handled the paperwork expeditiously. It was an overall great buying experience. More
by dougbutler
Employees Worked With
Peter Hisey
May 18, 2012
Kirstie was a pleasure to work with! She was very patient as we viewed several mini's before deciding which style we wanted and weather to buy or lease. Happy with the trade in value of my 2004 mini. as we viewed several mini's before deciding which style we wanted and weather to buy or lease. Happy with the trade in value of my 2004 mini. More
by tyleneh
Employees Worked With
Kirstie Makowski
May 18, 2012
I wouldn't even give them one star, if I didn't have to. My car went in for warranty inspection and routine mileage maintenance, and it turned out to be a 30 day nightmare! I had my car for 3 of those 30 da My car went in for warranty inspection and routine mileage maintenance, and it turned out to be a 30 day nightmare! I had my car for 3 of those 30 days, and had to return it after its inspection as the air conditioning didn't work following the work done on the car. Interestingly, the technician SIGNED OFF on the AC system working as part of the inspection but when I brought the car home, it was no longer functional. After returning the car ASAP per Mini's request, they kept it for 7 additional days before telling me they were unwilling to fix it free of cost because they "couldn't identify" what happened while it was in their shop causing it to break, although they stood by the fact it was working when I originally took it in. Additionally, they did work on the car without quoting OR consulting me first, returned about 5% of my phone calls. I had to physically drive to the shop to get any information on my car as several messages over several days went unreturned. Everyone, including the service manager, was unhelpful despite my VERY patient and understanding attitude. DO NOT GET YOUR CAR SERVICED HERE! I will drive three hours to Tacoma if I ever need work done again. You will not get appropriate customer service, respectful treatment, fair prices, or work done correctly at Mini of Portland. More
by casha
Employees Worked With
Rory Blumenschein
May 18, 2012
From the first time we visited the dealership, we had an outstanding experience. I felt like Bradley really listened and understood what I wanted in a car. She made sure that I understood all of my options, outstanding experience. I felt like Bradley really listened and understood what I wanted in a car. She made sure that I understood all of my options, and helped me make the best choices for ME. It did take a little longer than projected to receive my car from the manufacturer. When I picked up 'Roxy', everyone in the dealership was welcoming and made a point to speak to me. I felt special, which isn't usually how you feel after you've already bought your car. Jan made the paperwork as easy as possible. Jon special ordered my overnight bag, and even shipped it to my house when it came in. Overall, I had an outstanding experience.....and adorable car :) Thank you MINI of Portland! More
by Momrome
Employees Worked With
Bradley O'Neil, Jon Young, Jan Jazrawi
May 17, 2012
It took me over a year to convince my dad to go to a dealership with me and the first (and only) one he would go to was Mini. (I needed my dad to co-sign so I could get the best interest rate). If it wa dealership with me and the first (and only) one he would go to was Mini. (I needed my dad to co-sign so I could get the best interest rate). If it wasn't for Kirstie and her EXCELLENT customer service, my dad would have walked right out the door (and i would still be stuck in a Camry). She was very nice, easy to work with and not pushy whatsoever! Whatever I wanted, she made it happen. They didn't have my exact car that I wanted in stock so we had to order it but everyday I waited (which came earlier than expected) was worth it! Mark in finance was super easy to work with as well! Overall,I am very happy with the level of customer service that I have received! Kristie is phenomenal and I only recommend her! Kirstie, you are a pro and I cannot thank you enough for being so great!! It is hard to please my dad especially when it comes to buying cars, but you have made it a breeze! Thank you so much! I (and my dad) am absolutely in love with my 2012 clubman <3 :-) -Heidi and James More
by HeidiK
Employees Worked With
Kirstie Makowski
May 17, 2012
When my husband and I walked in the door, he told Kirstie he wanted to be in and out in an hour, with a good price on our trade, and the right deal on our MINI. Kirstie made it happen! We also bought the M he wanted to be in and out in an hour, with a good price on our trade, and the right deal on our MINI. Kirstie made it happen! We also bought the MINI bicycle that was on the show floor and I love it too. When I'm in the market again to purchase a car, Kirstie will be my go to. More
by LisaKlassen
Employees Worked With
Kirstie Makowski
May 17, 2012
I have purchased many cars and my experience has always been " fight off the high pressure salesman". Mark Forton did a great job working with us. He was informative and dedicated to his job. Mark had pati been " fight off the high pressure salesman". Mark Forton did a great job working with us. He was informative and dedicated to his job. Mark had patience and I have already told several people to go see him. Thanks for a great car. My wife and I will enjoy for many years. Thanks mark!! More
by llawless
May 16, 2012
Kirstie was great we love BOTH of our Minis yes we really did come back in 3 days and buy a second one. Kirstie was very knowledgeable and not pushy. She was so helpful and we love the cars. did come back in 3 days and buy a second one. Kirstie was very knowledgeable and not pushy. She was so helpful and we love the cars. More
by jcarolgentry
Employees Worked With
Kirstie Makowski
