MINI of Ramsey

Both of the sales reps that helped me were professional and knowledgeable. I did enjoy the interaction with them. The one thing I did not like was the fact that I was sold the car with a bent wheel and it and knowledgeable. I did enjoy the interaction with them. The one thing I did not like was the fact that I was sold the car with a bent wheel and it didn’t seem like the general manager was willing to do anything more for the car than already has been done at that point. The service manager even came out and thru our conversation admitted that one of the wheels looked “slightly” bent when car was on the lift but it wasn’t “bad” enough to worry about. The dealer did offer to give me wheel and tire insurance at their cost which was nice and I took it - But unfortunately I was told I’d have to wait at least 30 days to make a claim to use the insurance to fix the wheel issue. As you can imagine driving around for a month on a bent wheel is not a good experience so I had to take matters into my own hands and go fix the bent wheel out of my pocket. Wish the dealer would have at least done something more about the bent wheel other than keep re balancing the tires. Additionally I did pay a 800 dollar dealer fee which included plate and registration service and a thirty day temp plate. It’s been 33 days now since the purchase and I emailed the dealer four days ago about the temp plate expiring but was told that I have to wait another two weeks as there is an issue with the dmv. I was given a letter stating this for curtesy. Problem is I do live in NYC and now I have to somehow survive driving around with an expired temp tag on my car and no way to get registration etc myself. Have to wait on the dealer. I’m just hoping I don’t get in trouble with this expired temp tag because I don’t thing the ticket people care for curtesy letters you know… Thanks More

I have had a great experience in my two visits to Mini of Ramsey - my car came out in much better shape and shining! Ramsey - my car came out in much better shape and shining! More

They were great in informing me about whats going on with my car and answer every question I had. The place were I waited was nice and clean and I got to watch the soccer game while waiting which was an abso my car and answer every question I had. The place were I waited was nice and clean and I got to watch the soccer game while waiting which was an absolute bliss. More

Service department is always so friendly and knowledgeable. Truly an asset to this dealership. They make sure you know what’s going on and what’s needed. knowledgeable. Truly an asset to this dealership. They make sure you know what’s going on and what’s needed. More

Great overall! No complaints worth mentioning! Jason was very nice!!! I'm still waiting for my receipt to be emailed to me. No complaints worth mentioning! Jason was very nice!!! I'm still waiting for my receipt to be emailed to me. More

Quick and honest service, kept me informed about what was needed and let me make the decision. needed and let me make the decision. More

Follow up 1st year service needed an instrument panel. As always, this is my 3rd Mini, courteous, and timely. I chose to wait and that was the only negative as the heat wasn't working in that part of th As always, this is my 3rd Mini, courteous, and timely. I chose to wait and that was the only negative as the heat wasn't working in that part of the showroom...otherwise a perfect experience. A christmas bonus as the gas gauge had been wonky and they put gas in the tank to confirm correction! More

Very kind and efficiently manage customers as team work. I will definitely buy a car from them again. I will definitely buy a car from them again. More

The most friendly and knowledgeable staff of any dealership I’ve been to. Would definitely recommend to friends and family dealership I’ve been to. Would definitely recommend to friends and family More

Mini of Ramsey has always done a great job for me. I've purchased 3 vehicles from Spiro, and Dan Murphy always takes care of my 2019 Countryman, keeping it in tip top shape. I've purchased 3 vehicles from Spiro, and Dan Murphy always takes care of my 2019 Countryman, keeping it in tip top shape. More