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MINI of Ramsey

Ramsey, NJ

4.8
3,555 Reviews
For most people, a car is way to get someplace. For a MINI of Ramsey Motorist - you know it's different. It's a very cool way to get someplace. It's a very smart way to get someplace. Your MINI of Ramsey is more like your hobby than your "car." More of a passion than mere "transportation." Your MINI of Ramsey make you part of a diverse Community of Motoring Enthusiasts; where individuality is encouraged and celebrated. At MINI of Ramsey, we are just as enthusiastic about your MINI as you are. We're here to answer your questions, address your needs, accessorize, customize and maintain your pride and joy.
Contact Dealership

925 Route 17 South

Ramsey, NJ

07446

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Showing 3,555 reviews

October 04, 2022

Service is fine. Your customer service rep, Dan, is difficult to work with. He is abrasive and combative. He doesn’t answer questions directly and I will not deal wit More

by Kstraubel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Murphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Oct 07, 2022 -

MINI of Ramsey responded

Thank you for sharing this honest feedback. While we are happy to know you enjoyed working with Ryan, It is unfortunate to see you feel this way about one of our team members. When you have a moment, I would appreciate the opportunity to learn more about what has led to these feelings. Please consider reaching out directly, using the contact below. Mark Mozdziez 551-777-5641 General Service Manager

October 03, 2022

Good center but can improve timing between drop off the car and the retrieving. Thank you More

by PIETROCALDARELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

MINI of Ramsey responded

Thank you for bringing your vehicle to MINI of Ramsey for service. While we understand you would have like a faster return, our team is pleased to see your overall experience was enjoyable. In the future, we hope to have the opportunity to gain your full confidence. Until next time, drive safe!

October 02, 2022

Great service! Responsive and the price for my repair was far less than I had expected. More

by ANDREWPHARMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

MINI of Ramsey responded

Andrew, thank you for trusting the MINI of Ramsey team to get you back on the road in an affordable manner! It eas a pleaure having the opportunity to work with you.

October 02, 2022

Great service was very concerned about how I was and if they could do anything to make me comfortable More

by Jessortiz658
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Oct 03, 2022 -

MINI of Ramsey responded

Hi Jess, thank you for choosing MINI of Ramsey! We are happy to have ensure you were comfortable while waiting for your MINI to be serviced. Our team looks forward to your next visit.

October 01, 2022

my mini rarely needs service, but when it does, service is fine. mark folloed up with my needs. More

by LindaHirschman
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

MINI of Ramsey responded

Hi Linda, thank you for choosing MINI of Ramsey as your preferred service center! Our team member, Mark is always happy to provide follow up. Until next time, safe travels!

October 01, 2022

While the service was good, I was disappointed with the lack of communication. I dropped the car off the night before for a noise, but did not hear until after 3:00 the following day that the tech could n More

by DEBHELFAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

MINI of Ramsey responded

Deb, thank you for this honest feedback. I'm sorry to learn the level of communication left you wanting more, as this is never the response we aim to gather from our customers. We hope that if you have any further questions, you will reach out to us. In the meantime, we hope to have the opportunity to regain you full confidence in the future.

September 30, 2022

The employees in the service center were friendly and professional. I waited a while for my car but the waiting area was clean and comfortable with tv, coffee and snacks. More

by mags
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

MINI of Ramsey responded

Hi Mags, thank you for this kind feedback. We are happy to know you enjoyed our waiting area during your service wait.Please don't hesitate to return to MINI of Ramsey for any future automotive needs.

September 30, 2022

The service is very attentive to detail and the communication of what needs to done now and later is great. More

by EDDIE43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

MINI of Ramsey responded

Hi Eddie, our team is happy to provide quality service and timely updates in regards to the status of your vehicle. if there is anything further we can do to help, please don't hesitate to reach out.

September 30, 2022

Dan is awesome. Techs are precise. No complaints at all. I recommend mini of Ramsey evertime More

by EILEENHFERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

MINI of Ramsey responded

Thank you for recommending our team, Eileen! We truly appreciate your business here at MINI of Ramsey.

Oct 01, 2022 -

EILEENHFERNANDEZ responded

Thanks!!

September 30, 2022

Great service. Quick turnaround. Comfortable waiting area. Friendly service coordinator. Will definitely use again. Very pleased with service More

by martin82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

MINI of Ramsey responded

Hi Martin, thanks for the review. Our team is happy to have provided you with great service and a quick turn around. We look forward to your next visit.

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