MINI of West Chester

Excellent Customer Service Michael and Otto's provided me with support and excellent service during the purchase of my auto. I give a strong recommendation to this outfit and es Michael and Otto's provided me with support and excellent service during the purchase of my auto. I give a strong recommendation to this outfit and especially Michael Dixon. Bernie Hyman More

Love my Mini and Ottos I just leased my third mini from Otto's and for all three my salesperson was Pete Barcus . . . a measure of how wonderful he is (and that is NOT hyp I just leased my third mini from Otto's and for all three my salesperson was Pete Barcus . . . a measure of how wonderful he is (and that is NOT hyperbole) I have sent a few friends to him, two which have purchased cars and others are considering them. He makes the car purchase experience fun and pleasant and he is incredibly knowledgeable about the vehicles so is able to answer any questions both before, during and after the deal is done. He helps explain everything you need to know to operate all the fun menus and features of the cars, and continues to be there for support down the road. I would highly recommend this dealership (their volume and availability of models and colors is really great!!) both for the experience and straight forward process - and Pete especially for making it fun and being responsive. More

The way car buying should be! Found the right vehicle for our family without the high pressure sales process; pleasurable experience in a relaxing environment and Michael Dixon was Found the right vehicle for our family without the high pressure sales process; pleasurable experience in a relaxing environment and Michael Dixon was great to work with. Will recommend him to family and friends and buy from him again. Thank you. More

Easy Breezy Having recently visited many car dealerships in the area, we've encountered lots of stressful situations with both sales people and chaotic environmen Having recently visited many car dealerships in the area, we've encountered lots of stressful situations with both sales people and chaotic environments, which is why we were happily surprised when we walked into Otto's Mini dealership in Exton, PA. The showroom is not a huge, chaotic, warehouse-like feel with tons of sales people stalking you, but is calm, professional, and extremely welcoming. We were immediately introduced to Jeff Schmidt, one of their sales people, who was not pushy, but rather funny, friendly, extremely easy to talk to, and incredibly helpful. After test driving 2 different used cars in their lot, he was genuinely interested in our thoughts and experience. He worked with us on price and gave us a great trade-in value, all without any pressure, making the whole car buying experience rather easy and enjoyable. We were thrilled to have purchased our vehicle with his help and have passed his name along ever since. We never felt that he was pulling the wool over our eyes or glossing over any small fine print details we should know of. He, along with Ryan Ressel (finance administrator), were a pleasure to work with as they both were completely professional yet kept us laughing along the way. We hope to find our next vehicle at Otto's in hopes of dealing with Jeff once again! More

Excellent experience Derek was very professional and made it not a sales experience, but a counsultative experience. He aligned my needs with the best opportunity for my Derek was very professional and made it not a sales experience, but a counsultative experience. He aligned my needs with the best opportunity for my situation. Definitely a promoter. More

I was so excited to buy this car! Nothing puts me off faster than a hard sell. When I came to the dealership, I know I loved the look of the car, but I wasn't sure it was for me. Pete Nothing puts me off faster than a hard sell. When I came to the dealership, I know I loved the look of the car, but I wasn't sure it was for me. Pete answered all my questions and shared his experience with his own mini. He found all the discounts and rebates that were relevant and got me a fantastic deal. Best yet, he's answered every mini question I emailed him within about five minutes. He's the best! So is my car! More

Quick and efficient Found a used car on otto's website. Called the dealership, was put in touch with Michael. Just a few hours later I was test driving the car and schedu Found a used car on otto's website. Called the dealership, was put in touch with Michael. Just a few hours later I was test driving the car and scheduling the appointment to come back to purchase it. Michael was efficient and easy to work with. Made the process painless. Would definitely return there for a car in the future. More

Great salesman Pete is a great, patient, realistic, low to no pressure guy who really will work with you in helping you get the car you want. Pete is a great, patient, realistic, low to no pressure guy who really will work with you in helping you get the car you want. More

Great experience! Michael was a pleasure to work with - I was able to get the car I wanted With little effort. I would recommend Otto’s BMW to anybody ! Michael was a pleasure to work with - I was able to get the car I wanted With little effort. I would recommend Otto’s BMW to anybody ! More

Perseverance is key We had a great first buying experience at Otto's. From coordinating with them over the phone to the hospitality and assistance at their reception and We had a great first buying experience at Otto's. From coordinating with them over the phone to the hospitality and assistance at their reception and finally in selecting and closing on our chosen MINI. The team their is committed to getting you what you want, flushing out all the options and were very helpful in assisting us when we hit a couple of snags. They loaned me a car overnight since I don't live in the area and went the extra step to ensure we felt great about doing business with them. Big thanks to Michael, Chad and the entire team at Otto's. Keep up the great work guys. -Taylor Mason More