MINI of West Chester

Can't get my problem resolved the first time! It has been all good for the past 9 years until today. My 2009 Cooper S service light is on and I made an appointment for that. When I dropped off the It has been all good for the past 9 years until today. My 2009 Cooper S service light is on and I made an appointment for that. When I dropped off the car I also mentioned the sun roof's problem. It sometimes won't open and with loud noise. When I picked up the car in the afternoon, the sun roof still has the squeaking noise. I told the service advisor. She asked the technician to check it again (that's very nice) and then told me the not open problem is because of the extreme hot weather, and they can't do anything about the noise. OK, I accept the weather too hot that causes the open and close problem reasoning and also nothing can be done to fix the noise due to the age of the car. However, when I focused on the sun roof, I did not pay attention to the control panel. However, I noticed one thing. There is some fluid on the front seats, most in the passenger side. It seemed that it was some grease dripped from the sun roof. I asked the reception girl, who was very nice to help me wipe off the grease. (Later I inform the service advisor about this.) After I drove 2 hours to get home, I noticed the Service light still red and the mileage shows negative 900. So, they did NOT reset the service light after the service is done. And the service provider and technician both did not see that when I asked them to deal with the sun roof problem the second time. The ignition must be on in order to do something with the sun roof, right? Perhaps they also focused on the roof and ignored the red service warning light? I regret not to notice the control when I was there. BUT, as a service advisor and as a technician, reset the warning light after service is SOP, how can they miss that! I left a voice message to the service advisor. I assumed that she would ask me to go back to have it reset, which I am not going to do because I do not have time for that (and I assumed she would call me after she heard my message). I will just search for videos on YouTube to see how it is done. This will save me a lot of time. I live in Allentown area, and there is a Mini of Allentown. Why have I been driving that far to Otto Mini for service for 9 years? It was because the service advisor whom I am familiar with, and the worry-free service. Now since the service advisor has left a few months ago (to Otto BMW, so I've heard), and the job is not done as I expected, I think I should try Mini of Allentown next time. More

Pleasant purchase Friendly, informative, not pushy, negotiable, good product, good service department- overall pleased. First got mini serviced then drove courtesy car Friendly, informative, not pushy, negotiable, good product, good service department- overall pleased. First got mini serviced then drove courtesy car home and wanted to talk with sales person for new mini. Love my new mini. So many improvements. Loved my old 2012 "beach car"(ocean blue) and feel more secure and love as much new "beach car"(British racing green). Will be back to see what I want with my gift certificate to boutique. More

Great experience Derek was friendly and knowledgable about my purchase. He communicated often throughout the process. He spent time with me after the purchase to revie Derek was friendly and knowledgable about my purchase. He communicated often throughout the process. He spent time with me after the purchase to review all of the features of the car. I highly recommend Derek! More

Excellent experience one more time This is my third Mini and every time I have a great experience with Pete and the whole Otto's Mini team. If you are looking to buy a new car, Otto's M This is my third Mini and every time I have a great experience with Pete and the whole Otto's Mini team. If you are looking to buy a new car, Otto's Mini is the place to go. More

Easy Pezy I have never gone car shopping without my husband before. I received notification from Mini about a great deal returning my leased car early. I was in I have never gone car shopping without my husband before. I received notification from Mini about a great deal returning my leased car early. I was interested but loved my volcanic orange hardtop S. Derek worked with us two and one half years ago and were very pleased with our experience. This experience was no different. Dereck explained the various options available for lease, arranged for others to review lease requirements and vehicle return. So now I have a new mini hardtop S. It’s not orange but a beautiful blue. Derek was a pleasure to work with. Upon receiving the car, Derek reviewed the important technical aspects of the car. I highly recommend Derek. He is soft spoken and low key. He made the experience of car shopping a pleasure. More

Excellent new car buying experience I've purchased a lot of cars over the years and this experience was one of the best. Peter Barcus was extremely knowledgable and great with follow up. I've purchased a lot of cars over the years and this experience was one of the best. Peter Barcus was extremely knowledgable and great with follow up. Each step in the process was handled very professionally. I'd highly recommend both Otto's and Peter. More

Fantastic service and experience with Michael Michael is absolutely fantastic! I came in knowing what I wanted, he sat me down and asked me a few questions. We took the car I thought I wanted for Michael is absolutely fantastic! I came in knowing what I wanted, he sat me down and asked me a few questions. We took the car I thought I wanted for a drive and he pointed out features for me to consider, he suggested another car which was a better fit, then another which was perfect. With each car he educated me about the differences in the engines between my current Mini and the one I was driving. He took the time in the pouring rain to stand on the lot and show me what I was looking for. Car buying can be so dreadful, it often feels like your getting scammed, here it was truly a pleasure to do business! Can’t recommend him enough. More

Best car buying experience ever! Chad Carey and Michael Dixon are the absolute best to work with! Otto’s is not like any dealership I’ve ever worked with before! Chad Carey and Michael Dixon are the absolute best to work with! Otto’s is not like any dealership I’ve ever worked with before! More

Outstanding experience. Michael Dixon was awesome. After several extremely frustrating experiences at Mini Main Line, I looked at a number of dealers in the greater Philadelphia area and had great luck After several extremely frustrating experiences at Mini Main Line, I looked at a number of dealers in the greater Philadelphia area and had great luck with Otto's Mini. After connecting via email and phone, Michael Dixon listened to exactly what I was looking for pointed me to some exceptional deals on outgoing 2018s and we are thrilled with our loaded new Clubman S ALL4. (I looked at Mini dealers from NJ (as far north as Edison) to PA to Maryland and Delaware, Otto's had the best offers.) He did an exceptional job highlighting the different features, explaining the updates from our last mini, which we turned in there at the end of the lease. Everyone was kind and professional. I was impressed and pleased. More

Thank you Michael Dixon! We had a very positive experience with an out of state purchase thanks to Michael Dixon & his team. The communication was perfect and delivered with We had a very positive experience with an out of state purchase thanks to Michael Dixon & his team. The communication was perfect and delivered with a great sense of humor, which is appropriate for selling a mini. I felt very comfortable with my purchase from Otto's! Happiness sold, I'm having a blast! More