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MINI of West Chester

West Chester, PA

4.8
1,378 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 1,378 reviews

June 14, 2018

Best service hands down!! Derek street from Otto’s MINI was awesome, he made sure I was completely satisfied and often touched base to update me with any changes, sale process More

by Madurant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Street
Jun 14, 2018 -

MINI of West Chester responded

Outstanding! Great to hear Derek delivered a great sales experience for you. Easy and hassle free is the Otto's MINI way!

June 14, 2018

Great customer service Had a great experience re-newing my lease with Derek. I told him exactly what I wanted and he helped narrow down the choices so I could select exactly More

by KaitRock15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Street
Jun 14, 2018 -

MINI of West Chester responded

We're so pleased to hear Derek was able get you into the MINI that is just right for you. Thank you for being a loyal member of the Otto's MINI family.

June 11, 2018

Excellent experience I worked with Michael Dixon and found him to be pleasant, courteous and attentive but not at all pushy or over bearing. I will definitely recommend th More

by Alison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ressel
Jun 12, 2018 -

MINI of West Chester responded

That's great to hear - thank you! Enjoy your new MINI!

June 11, 2018

Good buying experience Pete made the purchase easy and corrected some of the issues with the used vehicle I was buying. When I needed AC service within a week of buying the More

by khlttg60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Barcus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Smith-Widdis, Ryan Ressel
Jun 11, 2018 -

MINI of West Chester responded

That's our aim every time! Hiccups happen, and it's our job to make things go smoothly for you!

June 09, 2018

Voltage issue, fan blower was not functioning I was a little disappointed that the battery was only charged, instead of replaced. It worries me that this will happen again. That being said, they More

by CANDI.VW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlotte Smith-Widdis
Jun 11, 2018 -

MINI of West Chester responded

Thank you for the review - we're glad you liked the new Countryman! Your battery wasn't the source of the issues you were having, but the technician kept it on the charger while he was diagnosing/working on your car as a preventative measure. Let us know if anything pops up!

June 08, 2018

Excellent care and service Easy getting through the process of leasing car and turning one in. Flexible with issues. Had many questions that were promptly answered when issues More

by CATHYAND3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ressel
Jun 08, 2018 -

MINI of West Chester responded

Thank you! Putting your needs first is the way we do business.

June 06, 2018

Fair, Professional, and Easy Michael Dixon, Chad Carey, Ryan Ressel, and the entire staff at Otto's Mini were fair, professional, and easy to deal with during the car purchasing p More

by TeamMarc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ressel
Jun 06, 2018 -

MINI of West Chester responded

Excellent! It really is a team effort here at Otto's MINI. Enjoy the summer motoring season!

June 05, 2018

Average Quick to send you to the sales Deparment. Very nice that my mini was washed. Service rep was nice but not very friendly. First person we talked to did More

by paolarw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlotte Smith-Widdis
Jun 05, 2018 -

MINI of West Chester responded

Thank you for your feedback! We regret to hear we did not communicate with you in a timely and effective manner on this visit. We hope to have the opportunity to demonstrate a more friendly and efficient experience on a future visit.

June 04, 2018

Simple and Easy The whole process of buying a car was very straight-forward and easy to go through. It didn't feel as if we were being talked down to or pressured int More

by grafmark59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Barcus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ressel
Jun 04, 2018 -

MINI of West Chester responded

That's the Otto's MINI way of doing business! Enjoy the summer driving season in your new MINI.

June 04, 2018

Pete Barkus, a gem to buy a Mini Cooper from. Today wasn’t the first time I’ve had the pleasure to work with Pete Barkus, at Otto’s Mini. Pete is a knowledgeable caring professional who listened t More

by MiniCustomer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Barcus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ressel
Jun 05, 2018 -

MINI of West Chester responded

Thank you for your terrific compliments for Pete for the way he has been able to assist you over the years. We truly value the long term relationship we have with our customers here at Otto's MINI.

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