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MINI of West Chester
West Chester, PA
1,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,378 reviews
August 27, 2020
Michael, my salesperson was as ever terrific. Always available and helpful throughout the process of ordering to delivery the vehicle. I highly recommend this dealership. available and helpful throughout the process of ordering to delivery the vehicle. I highly recommend this dealership. More
by Bezarelb1
Employees Worked With
August 25, 2020
Pete was incredibly professional, helpful, patient and a pleasure to work with all around. I would highly recommend Pete and the whole Otto's experience! pleasure to work with all around. I would highly recommend Pete and the whole Otto's experience! More
by Nina Z.
Employees Worked With
August 24, 2020
We are now officially lifetime MINI customers, never have we been treated with such kindness or patience from any other luxury auto dealer including Acura, BMW (no offense), Mercedes or Lexus - this includes we been treated with such kindness or patience from any other luxury auto dealer including Acura, BMW (no offense), Mercedes or Lexus - this includes shopping and purchase experience! We couldn’t believe that it could be so pain-free to purchase a vehicle! Raheem treated us like royalty, was so organized, answered all of our questions, and felt as excited as we were as he methodically made sure our experience was PERFECT before we left. What a pleasure to work with! We were not even planning to purchase a car but he wasn’t pushy and just let us relax - he knew that the car would sell itself and it did! But I have to say our FAVORITE part was walking in to our own private bay inside and getting to fill out paperwork with John (who was such a pleasure!) right next to our new car, what a cool experience, not to mention our letter on the plaque, what a nice touch! If we could do 10 stars we would! Thank you!! More
by roxannerice
August 22, 2020
Pete was incredible! He was informative and patient. The entire experience at Otto's MINI was so smooth. I loved everything from start to finish. They helped me find the perfect car for me! entire experience at Otto's MINI was so smooth. I loved everything from start to finish. They helped me find the perfect car for me! More
by Elle
Employees Worked With
August 20, 2020
I had a wonderful time working with Raheem while purchasing my Mini Cooper. He is knowledgeable, friendly and helpful and I would highly recommend him and ottos Mini Cooper. purchasing my Mini Cooper. He is knowledgeable, friendly and helpful and I would highly recommend him and ottos Mini Cooper. More
by sydneyhayday
Employees Worked With
Raheem Barnett
August 19, 2020
Otto's had a good selection and was willing to negotiate on a lease price. I got a test drive shortly after arriving and had a contract set by the time I walked out. on a lease price. I got a test drive shortly after arriving and had a contract set by the time I walked out. More
by bobby.kissel
Employees Worked With
August 18, 2020
I was happy Ottos provided me with a loaner car. I was definitely not happy when I asked for some instructions on the operation of the new vehicle. I was told it is just like my MINI. It most certainly wa definitely not happy when I asked for some instructions on the operation of the new vehicle. I was told it is just like my MINI. It most certainly was not like my 12 year old MINI. Imagine how stupid I felt at your entrance gate when the car in front of me could not open the gate and wanted me to back up....I could NOT get the car into reverse! I am usually very happy with my treatment at your business though. More
by DonnaLZ
Employees Worked With
August 17, 2020
Kevin and his staff TOTALLY exceeded my expectations with the service they provided. The purpose of my visit was to replace turn signal bulbs, but other things I didn't even know needed attention were also a the service they provided. The purpose of my visit was to replace turn signal bulbs, but other things I didn't even know needed attention were also addressed. I was in and out of there in no time flat which included a friendly chat with Pete... always a pleasure! More
by Artlover
Employees Worked With
August 17, 2020
outstanding! I came in exception to wait and was given the offer of a loaner for the day! it was a convertible and I had a blast, they also cleaned my very dirty car! great service! the offer of a loaner for the day! it was a convertible and I had a blast, they also cleaned my very dirty car! great service! More
by Laura Ensor
Employees Worked With
August 17, 2020
The purchase of our Oxford Edition Mini 2 door was seamless! Pete was professional, knowledgeable and courteous. From the first phone contact to driving off the lot, we were treated with kindness an seamless! Pete was professional, knowledgeable and courteous. From the first phone contact to driving off the lot, we were treated with kindness and respect...for ourselves as people and for our time. Best car buying experience ever! Thanks guys! More
by mobando
